Customer reviews of Hattila.com

Item advertised was not what was sent out to me. It was compatible with my Crossbow Bolts but definitely not what was shown on the Hatilla Website. When I contacted Hatilla to point this out I was pretty much told ' well if they fit, then what's the problem' ? Hopefully Hatilla will change the image and description on their website to reflect the product accurately. Not the best first time experience as a customer. Still, maybe the next ordering experience will be better ?

Completely useless item. I requested a return and refund and you haven't replied. I still have the product here. If you want to pick it up and refund me, you would do me a favor. Thank you

The crossbow was not identical to the image on the order page. After complaining, an inappropriate and patronizing response ... After another email from me with evidence based on screenshots of the order page, there is simply no response anymore!!! Instead of funny emails after the order, you should rather focus on the essentials and satisfy your customers in every respect. Especially when handling complaints!!! The processing of complaints ideally takes place in a structured 4-phase process: Acceptance, Examination, Solution finding, and Follow-up: A prompt and customer-oriented handling (usually within 2-7 days) turns dissatisfied buyers into loyal customers. The 4-phase process in detail 1. Acceptance & Recording: Accept the complaint via email, phone, or portal. Thank the customer for the feedback and confirm receipt directly to give the customer a good feeling. 2. Examination & Analysis: Check the facts for validity. Clarify the desired state, request evidence (photos) if necessary, and look for the cause. 3. Solution finding (Immediate measures): Develop customer-specific solutions. This can be an exchange, a repair, a discount, or a credit. If the complaint is unjustified, this must be communicated factually and empathetically. 4. Follow-up & Evaluation: Document the case. Use customer feedback to analyze the causes and avoid future errors in production or service. My advice: Train your employees, especially Yann Luksch, who did not help me!!! See email correspondence regarding the order.

I bought 3 pairs of flexors on the site, they inform me that there are only 2 available in stock, I promptly confirm that 2 are fine as well. Only after my reminder made a week later do they ship the goods: in the package, I find only one pair of flexors. Naturally, the extra money I paid has been refunded to me, but the impression left is one of poor organization.

The nocks for the arrow shafts were too big! And the shipping for an envelope is €18.- Too high!

The only thing I am disappointed about is the delivery time being way too long

The plastic at the end broke in one day. The shipping option seems frankly bad to me.

I received an order that was not what was indicated in the product listing. I am still waiting for a response.

The rope broke after two months, without being tense, it simply broke without more. I wrote an email three weeks ago and I am waiting for a response. Very bad product, I am very dissatisfied.

The product is very good, but waiting almost 4 weeks for delivery is rather unacceptable! Assembly manual somewhat unclear in detail, I am a hobby handyman, still took me 2 hours! The most important instruction was poor (set target device???) Only through "Le Chat" (EU-AI bot) was I able to set it up properly! Overall, however, good quality for this price segment!

I sent my crossbow for repair about two weeks ago and I still haven't received anything, and I have sent several emails but no response. I'm sorry because before this purchase I was satisfied.

We bought a crossbow and on the first shot it broke and they told us it had no warranty and that it covered nothing, neither exchanges nor repairs. Very disappointed since it was for a gift and we ended up looking terrible. We will not buy again.

Hattila does not respond to emails with questions that are sent through the website. The offers are not honored at the time of payment.

I made a payment by card through the bridge. They say they did not receive it but it was charged to my account. I will not buy from them again.

The job is done

The shipment never arrived and they did not refund the money.

I never received the package and no one gives me explanations.

Bad experience

Waiting time far too long for shipping a target, 2 weeks and still not shipped and yet it is in STOCK!!

The announced deadline was not respected

Missing an assembly manual

Customer service is deplorable!!!

Too long, 4 months waiting for 2 crossbow limbs

No more delivery to Martinique!

ok for this time, nothing to report

Crossbow arrived broken because not checked by Hattila before shipping. Refusal to refund or replace with a new one. Only repair was offered along with an "exceptional" commercial gesture of 4% which ultimately was not paid even though the repair was done after 2 weeks but without a word of explanation and no response to my follow-up. Clearly, this seller does not care about disputes even when he is at the origin of them.

11 days to receive a tube of silicone and a square... I am skeptical about a new order

Order claimed several times by email (very long delivery time)

Too long a delay for a rope and pulley change

Arrived within the expected time, well packaged. Perfect distribution. Thank you

Non-existent number

I am quite disappointed with the delivery of my package. I ordered a scope glass, which is a fragile item and costs a certain price... The glass was barely wrapped in a thin pouch with a bit of bubble wrap. I admit I was surprised when I received the package. By miracle, the glass is intact but I wonder how (knowing that delivery people are not always very gentle with packages).

Hello, the product is impeccable but the delivery took 5 weeks and I could have waited double as they skipped my order

I didn't receive one package out of two

Ordered on 12/25/2024 and still not received on 01/16/2025

serious and responsive seller

The ordering system only notifies about product availability when adding to the cart. If additional products are added later to the cart, they are considered available if the initially added item was available. Hence a delay of several days in my delivery. A small bug not recognized by the supplier. Disappointed.

The crossbow is very well made, but unfortunately the main string broke on the first shot... quite disappointed, I have to reorder to use it

Order and delivery times were as announced. However, I do not wish for you to have to deal with customer service. The red dot sight is defective on the crossbow package, I suggested returning it for a simple exchange but no, there is a certain procedure to follow worse than administrative procedures with the need to provide a video to show that the sight is defective. Anyway, I preferred to buy another one to end an endless exchange with customer service. Too bad otherwise it's 5/5 for everything else and 2/5 because they at least responded. Customer service needs to be reviewed to have humans face customers and not a machine that endlessly repeats an automatic procedure.

Disappointed with my order, the item ordered does not match the item received...