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M
Rating: 1 out of 5
Delivery times are way too long, three weeks for a product that was supposed to take between 7 to 10 days
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Customer reviews of Hattila.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 10 686 published reviews
Summary of reviews
Hattila.com delivers impressively fast service and reliable delivery, with orders consistently matching the descriptions and arriving well packaged. Customers highlight solid product quality and accuracy of items, noting high performance in crossbows, slingshots, and related equipment, as well as clear, helpful communication from the shop. The shopping experience is described as smooth and trustworthy, with easy ordering, thorough information on the site, and confident repeat purchases over several years. Overall, the store is praised for efficient processing, dependable delivery times, and strong satisfaction with products and support.
Reviews 1 and 2 stars
Reset filtersL
Rating: 1 out of 5
Delivery of the order took 3 months to arrive, I won't say more... on products marked as in stock.
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V
Rating: 1 out of 5
One out of three orders was delivered. Three weeks after my first order, still no shipment even though the delay on the ordered items was indicated as 7-10 days.
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R
Rating: 2 out of 5
The elastic is not as powerful as that and the location of the ball hurts the fingers. Too bad
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J
Rating: 2 out of 5
Item disassembled, without assembly instructions and with missing parts.
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F
Rating: 2 out of 5
The purchased product is far from my expectations.
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M
Rating: 2 out of 5
Well received within the deadlines Very little precision on the assembly and no user manual
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J
Rating: 2 out of 5
Products conform but delivered 7 days late
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K
Rating: 1 out of 5
Still nothing received
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D
Rating: 1 out of 5
Too much time to send my order, I had to leave and couldn't retrieve my order, so I assume it has been sent back.
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J
Rating: 1 out of 5
Order placed 3 weeks ago for delivery to an automatic distribution point that... does not have the size to accept items as long as arrows! Since then, no news from the carrier or the site, despite written follow-ups. Avoid!!!
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C
Rating: 1 out of 5
To charge me 500, no problem. Shipped a week later. 3 weeks later still no news. They told me they would open an investigation with DPD a week ago.
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L
Rating: 2 out of 5
For my part, I will no longer make purchases on this site. Delay of 4 months to be delivered and no customer service. No phone line.
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M
Rating: 1 out of 5
I waited several months to be delivered, no response from the seller despite several messages, item poorly packaged inside, it traveled very badly, I am really disappointed, not only will I not buy anything from this seller again, but I strongly advise against using this site.
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Response from Hattila.com
Hello,
It is true that your order took several months due to out-of-stock products, we have no email from you, if we had seen it we would have unlocked your order and offered you a cancellation or replacement of the pending products.
I invite you to contact us by email.
Thank you.
It is true that your order took several months due to out-of-stock products, we have no email from you, if we had seen it we would have unlocked your order and offered you a cancellation or replacement of the pending products.
I invite you to contact us by email.
Thank you.
A
Rating: 1 out of 5
Following a return, the manager tells me he received the package and sends me a refund confirmation... 3 weeks later still no refund despite the confirmation. After claiming, he finally tells me he hasn't received the package... but the tracking clearly indicates it was delivered!? Dishonest! Avoid!! I contact a consumer association.
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M
Rating: 2 out of 5
Nothing to say about hattila.com but the use of mondial relay for delivery is detrimental... package lost for 3 days and mondial relay unable to know where it was....
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D
Rating: 2 out of 5
2 weeks to receive my package otherwise good site with choice
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P
Rating: 2 out of 5
A very long delivery, package received 1 month and 1 week after ordering, very well packaged
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Response from Hattila.com
Hello,
We apologize for this delay and have kept you informed.
You did not rate the products, just the delay, what do you think of the products?
Best regards
We apologize for this delay and have kept you informed.
You did not rate the products, just the delay, what do you think of the products?
Best regards
H
Rating: 2 out of 5
I did not receive everything and when I claimed my due, the person doubted my word and thought I had already received everything. I had to make several follow-ups to finally receive the rest of the material a month later. You do not check your orders and when we complain you suspect fraud on my part. In short, I will not order from you again. Best regards.
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Response from Hattila.com
Hello, We have had cases of fraud from customers, but we have never disrespected you and we simply checked the weight of the shipped package which indeed reflected an abnormally low weight compared to what it should have been. I did not fail to respond to you throughout the 3 weeks (product out of stock hence the delay) of this procedure. Best regards. Hattila.com
G
Rating: 1 out of 5
Lack of communication on the progress of the delivery. The order was lost and I was left without news from the site and the seller. Had to be clever to finally get a response. Ultimately, product received different from the order (color). It was annoying, that's it.
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Response from Hattila.com
Hello, Your order was shipped on the day of purchase, if the global relay tracking was not effective it is not very fair to hold us responsible. As for the color of the crossbow, I offered you an exchange which you refused, by the way the model received is worth more than the model ordered, that said the characteristics are exactly the same. Best regards, Hattila.com