English
★★★★★
based on 10521 reviews published
Latest neutral customer reviews
Very good
The product is very good, of good quality, fast delivery. The problem is that there are no assembly instructions, no instructions at all. That's the only problem.
Material conforms to expectations, delivery okay... However, the site did not offer me payment by credit card, which caused several days of email exchanges with customer service... Problem eventually resolved, but difficult to be understood...
Well packaged Happy with the purchase, and delivery with a phone call, which delivered to my workplace
Top product, staff available for any questions
My order was complicated due to the lockdown, a small lack of information on the order tracking at the beginning and finally a nice gesture from hattila to correct this delay allowed me to receive better than what I expected, so everything ended very well
Very good customer relationship. lack of information for the purchase of consumables.
Nothing to say about hattila.com but the use of mondial relay for delivery is detrimental... package lost for 3 days and mondial relay unable to know where it was....
Good
Very good
Simple to use site and richly illustrated (demonstration videos).
Correct prices and fast delivery. Unfortunately, poor description of some items: red dot ek archery normally delivered with included flat battery, which is not the case in reality. Customer service was notified but no response to this issue 10 days later and the ad description still not modified.
2 weeks to receive my package otherwise good site with choice
The site is not very precise about what is available or not.
I believe you are not talking about Hattila.com... we have implemented an indication of stock in the product list, on the product sheet and in the cart... which indicates in real time whether the product is in stock, awaiting restocking (delay) or if we have an arrival date. I don't see how you can find that we are not precise about what is in stock or not... Otherwise, how can we be clearer? I am at your disposal.
Best regards.
The Cobra crossbow is really great, it's a magnificent tool, however the crossbow bolts are of poor quality. Half of the screw tips receiving the bolt have come off the shaft. I find that disappointing for equipment at that price.
No manual in French despite the regulations. Damaged packaging.
I do not understand the review you left us...
We put a paper in the package to tell you that on this page:
https://www.hattila.com/fr/content/26-notices
There is a manual for your crossbow: https://www.youtube.com/watch?v=rfREHDeki2Q
isn't a video better than a paper manual? plus it's eco-friendly
Not to mention that the video is directly displayed on the crossbow's page: https://www.hattila.com/fr/arbaletes-150-livres/64-arbalete-150-livres-en-metal.html
Is that why you rated us 3/5?
You do not rate the crossbow? The speed of shipment of the package (ordered on the 7th at 18:19 and shipped on the 8th at 09:00)?
Sorry but we are a small company and we make immense efforts to make your life easier and to be clear before, during, and after your order so I would like to understand the rating you leave us, 3/5 is not trivial.
For the packaging I am sincerely sorry if it was damaged, do you think it comes from Mondial Relay or was the box of the crossbow itself damaged?
If possible, please send us a photo by email so we can resolve this with the concerned service.
Thank you.
Very good
Fast shipping, nice material, but no service or preparation, not possible to call them, too bad
the bow is already assembled, I do not understand what service you are talking about, knowing that we cannot adjust it to your size remotely.
Thank you for your order, see you soon.
Nothing special
Thank you for your order and your feedback, why did you give 3/5 if nothing particular?
Delivery in 48 working hours after payment of the order.
Best regards
Four stars except that the manual is in English (too bad)
a bit harsh to take off 20% of the rating for a manual... especially since you rate out of 4 stars and not 5 without us knowing why.
Don't hesitate to ask for the manual in French, it is normally downloadable on the site.
thank you for your order, see you soon.
Received late and upon receipt my red dot has a dust inside I sent an email no response
when you reported the anomaly we rushed to correct it and deliver to you. For the scope, we will change it as agreed by email.
thank you for your order, see you soon.
The notches are poorly mounted, not taking into account the direction of the rooster feather and some are glued, too bad because the product is good.
I am very surprised by your comments but we will take them into account. I invite you to contact us by email to see what we can do to satisfy you.
Best regards.
Very good items. Delivery not fast
We shipped your order on the same day you paid for it, unfortunately since you ordered before a weekend, the order was delivered in just over 48 working hours by post.
Best regards.
A very long delivery, package received 1 month and 1 week after ordering, very well packaged
We apologize for this delay and have kept you informed.
You did not rate the products, just the delay, what do you think of the products?
Best regards
Good
I would be delighted with the quality of the products, services, and delivery if the consumable products delivered were not expired.
Good
Lack of communication, the band was not available and I had to check back after 15 days to learn that he was waiting to have it before shipping everything to me. I then requested the shipment in two parts but to no avail. I had to wait a month before being delivered. Communication could be improved.
Thank you, I received the machete. Looking forward to doing business with you again
Hello, it's a shame to go through eBay to order products that you do not present on your site. Best regards?? see you soon
Hello selling products that you did not have in stock is not normal all my order was changed so I could not get the desired product and on top of that the wait was long a good month and a half waiting to receive another item than the one ordered I put a +1 on NaturaBuy because until now I have never had a problem with your site regards
Incomplete order, having to justify to prove good faith when the error comes from the merchant, package very poorly sealed (just a small piece of tape, so arrived half open, impossible to contact them by phone, just email with waiting, in short, first order very disappointing
Delivery time too long
We received the bow but one end with the string was sticking out of the box: poorly cared packaging that could have damaged the bow. Fortunately, the postal workers were careful!
I had trouble changing the delivery address and returns go directly to reception
Hard to set up, little explanation
TWO POINTS YOU NEED TO IMPROVE: I DID NOT RECEIVE A CLEAR ORDER CONFIRMATION LIKE IN MOST CASES. AND THE OTHER PROBLEM I AM PARTLY RESPONSIBLE FOR IS THAT I BOUGHT A 150 POUND PRO CROSSBOW THAT I CAN'T EVEN PLACE THE STRING ON!!!!
I didn't have to talk about it
Problem with my order... wrong product delivered so request for exchange... 10 days later I'm still waiting! Very slow customer service! Poorly packaged and repackaged by the post... so additional waiting! For those I received: conforming to the descriptions
The quality of your arrows is mediocre so I don't know if the crossbow is that precise or not, as soon as the bolt is a little damaged (slightly bent or feathers a bit damaged) it totally spirals and can shoot 40cm off center