English
★★★★★
based on 10545 reviews published
Summary of reviews
The online store Hattila.com is praised for its reliable and prompt delivery, with numerous customers noting that their orders arrived on time and in excellent condition. The quality of the products consistently meets expectations, with many highlighting the impeccable craftsmanship and solid materials of the items received. Customers also commend the efficiency of the shipping process, often describing it as fast and organized, which enhances their overall shopping experience.
Latest neutral customer reviews
I had a delay on my delivery.
Too many stockouts.
1 month wait for a product in stock! Surely due to the holiday period!
Good service Quite fast But the quality of the product remains to be worked on
Order received very late
Good delivery, but very long waiting time for the crossbow
Good overall.
No one to answer your questions after receiving the order!! Non-existent after-sales service
The site is good
I confirm as I had committed in my previous message
It's a shame that I wasn't informed about the delay of my order since it took longer than expected but in the end, I am not disappointed. I received it 2 months later.
I didn't know Hattila.com, and the site is well made. The selection of products seems good and varied. BUT I am quite disappointed that Hattila is not a bit demanding with its suppliers. More specifically, for my first purchase (Pack Arbalète MK-XB21), I had to notice: - an assembly manual only in English: I speak this language, I sometimes work in English (lawyer), but here, it's quite complex technical vocabulary. I understand that Hattila cannot require its suppliers to have manuals in all the languages of the European Union, but French, at least, could be provided... - a HYPER poorly done assembly manual (really)!!! Crucial steps of the assembly are ultra-summarized, accompanied by super dark photos (especially since the crossbow is black...), which are USELESS. It seems that paper costs a lot, and adding a few diagrams and steps to the assembly manual is unaffordable... - that a plastic part is missing (step 1 of the assembly, unless I'm mistaken), to be inserted into the crossbow where the bow is secured to the body of the crossbow (but again, I don't even know what this part looks like, since the manual does not represent it). I searched through the entire package, and this part was not there... I managed without it, but I hope this won't cause a stability problem with the bow when I shoot. It's difficult for Hattila to check the contents of the packages, but thank you for at least passing the information to the manufacturer. The user manual for the red dot is just as incomprehensible... Not everyone is a DIY specialist and crossbow expert! I eventually managed, but it took me hours to figure it out. I think Hattila could, for each product, test the usefulness and quality of the assembly manual (by a non-DIY person, an average consumer), and if it is mediocre and insufficient as in this case, arrange to produce one in French with or without the cooperation of the manufacturer. The crossbow is one of Hattila's specialties, and my first experience is not very pleasant, at least regarding the assembly. All the pleasure of receiving the package disappeared given the headache that the assembly was. I hope that when I shoot, everything will go well.
No warning
In terms of knives, just basic ones suitable for a garden Variety of choices,
Small "bug" regarding the start of the order
I did not receive everything and when I claimed my due, the person doubted my word and thought I had already received everything. I had to make several follow-ups to finally receive the rest of the material a month later. You do not check your orders and when we complain you suspect fraud on my part. In short, I will not order from you again. Best regards.