English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
C
Rating: 4 out of 5
Fast
Translated reviews
Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1 and 4 stars
Reset filtersY
Rating: 4 out of 5
Delivery as expected
Translated reviews
J
Rating: 4 out of 5
The article matches the description on the site. The discount is interesting.
Translated reviews
J
Rating: 4 out of 5
Very good
Translated reviews
M
Rating: 4 out of 5
Thick suit but just a small defect on the women's suit, a little bit unstitched at the knee joint. I glued it back myself
Translated reviews
S
Rating: 4 out of 5
Fast delivery, product as described, thank you very much
Translated reviews
A
Rating: 1 out of 5
I did not receive the right size and since then I have been waiting for a response to my complaint...
Translated reviews
Response from HawaiiSurf
Hello Agnès,
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
You mention a complaint that has gone unanswered, but to whom did you address it? We have not received anything from you to date.
If I understand your comments correctly, it seems that you received the wrong size. In order to verify, could you please reply to the email I just sent you, with a photo of the item received as well as a photo of the product label where we can read its reference?
After receiving and analyzing these elements, we will see what solution we can provide.
While waiting for your response, the whole team wishes you a good day!
Sportingly,
Juliette
H
Rating: 4 out of 5
You do not offer a size for the plates, you put for the item I bought 2932; what does that mean? I bought it and it’s a size for children; it’s useless it didn’t seem so small in the photo.
Translated reviews
R
Rating: 4 out of 5
The product corresponds well to the order, it just took a few days for shipping
Translated reviews
B
Rating: 1 out of 5
Package received in very bad condition, the box completely crushed and not the right color of the mask in the box
Translated reviews
Response from HawaiiSurf
Hello Baptiste,
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your package arrived damaged and that the color of the mask did not match the one presented on the online product sheet.
Your satisfaction is our priority and we place great importance on your feedback. As of today, your return and refund have been processed. We have also passed the information to our digital and logistics teams to correct the error regarding the product sent.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The HawaiiSurf team
Thank you for taking the time to share your experience with us. We are sincerely sorry to hear that your package arrived damaged and that the color of the mask did not match the one presented on the online product sheet.
Your satisfaction is our priority and we place great importance on your feedback. As of today, your return and refund have been processed. We have also passed the information to our digital and logistics teams to correct the error regarding the product sent.
We hope to have the opportunity to provide you with a better experience on your next order.
Best regards,
The HawaiiSurf team
C
Rating: 4 out of 5
Very good product
Translated reviews
P
Rating: 4 out of 5
Best price noted on the day I ordered the item (adidas superstar).
Translated reviews
L
Rating: 4 out of 5
Good deal especially for getting the XXL or 3 XL Rythm super brand
Translated reviews
V
Rating: 1 out of 5
The grip of the skateboard was poorly glued.... Several bubbles, had to crush them and fold the grip.... really a shame and disappointing.
Translated reviews
J
Rating: 4 out of 5
Perfect surfboard! Delivery and packaging were very careful. However, the site offered me a sock cover when I added my board to the cart. I took it without looking too closely at the description, but the size did not match my board...
Translated reviews
F
Rating: 4 out of 5
The delivery was very fast. The delivery box was intact. However, the box of the rollers was in very bad condition. I had concerns for the rollers but they seem new. Second order on the site because the rollers from the first order were too small. No possibility to get the discount from the first order.
Translated reviews
T
Rating: 1 out of 5
the product did not match my request and the person on the phone did not know the product
Translated reviews
R
Rating: 1 out of 5
I still haven't received my order and the tracking number I was given doesn't work. I have contacted customer support about it and not received an answer.
Translated reviews
M
Rating: 4 out of 5
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
Translated reviews
Good surprise afterwards: I recommend.
M
Rating: 4 out of 5
Good
Translated reviews
E
Rating: 4 out of 5
Good products but slow and chaotic delivery although expensive.
Translated reviews
L
Rating: 4 out of 5
More items with more specific choices.
Translated reviews
S
Rating: 1 out of 5
unacceptable delivery times
Translated reviews
C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
Translated reviews
R
Rating: 4 out of 5
Delivery times a bit long but it's a minor detail.
Translated reviews
C
Rating: 1 out of 5
Order not received while the carrier indicated delivered initiation of my signature for a first experience this is really limited, to date paid 180 euros for nothing and we are approaching the end of July
Translated reviews
A
Rating: 4 out of 5
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
Translated reviews
K
Rating: 4 out of 5
Very satisfied
Translated reviews
R
Rating: 4 out of 5
GOOD INFORMATION
Translated reviews
M
Rating: 4 out of 5
GOOD
Translated reviews
R
Rating: 4 out of 5
Impeccable!
Translated reviews
J
Rating: 4 out of 5
Satisfied with the service from Hawaiisurf. For one more star, they should work with other carriers than DPD who are really the bottom of the basket in the profession
Translated reviews
N
Rating: 4 out of 5
Item conforms to the description and arrived in good condition, correct packaging, fast shipping, good promotion but it's better to wait for sales.
Translated reviews
N
Rating: 4 out of 5
Good follow-up
Translated reviews
Y
Rating: 4 out of 5
Very satisfied
Ultra-light pants, just as I wanted
Translated reviews
Ultra-light pants, just as I wanted
C
Rating: 4 out of 5
As per the order. The bottom is a bit small...
Translated reviews
X
Rating: 4 out of 5
perfect
Translated reviews
V
Rating: 4 out of 5
The transaction went well. The delay between the order and its reception was too long and too little information between the company and the customer.
Translated reviews
M
Rating: 4 out of 5
The tracking was clear and especially the shipping was fast
Translated reviews
T
Rating: 4 out of 5
Very good price. However, selling a board without grip always surprises me.
Translated reviews