HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I recommend the purchase as well as the delivery, but I find that there are missing product explanations on the site.
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Response from HawaiiSurf
Hello Madam,
Thank you for your feedback, can you tell us what information was missing on the site regarding your product so we can provide additional information?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
This time and only this time, the package was poorly packaged, the parcel was torn but fortunately no consequences for the delivered product.
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Response from HawaiiSurf
Hello Sir,
We are sorry that this experience with our delivery person did not go well. Thank you for your loyalty and for bringing this to our attention.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/02/2020
I do not comment.
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Response from HawaiiSurf
Hello Madam,
We are sorry to learn that your order encountered some difficulties. Our customer service is doing everything possible to ensure that your experience with HawaiiSurf ends on a good note!
Do not hesitate to come back to us if you need any information!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/02/2020
Wishing to return and retract my order, no response from customer service despite 3 attempts to contact!! deplorable and illegal....
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Response from HawaiiSurf
Hello Sir,
As you indicated to my colleague, would you like to update your review?
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2020
The site promised a delivery time of 2 days.
I received my package after a week!!! Disgraceful!
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Response from HawaiiSurf
Hello Sir,
Your order took longer than expected due to an inventory that mobilized our entire team, this is a very rare situation for which we apologize. We still hope that your opinion will change during your next experience with HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Missing information about shipping. I saw the equipment arrive without being informed even though I had called to inquire.
Fortunately, I was present by chance.
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Response from HawaiiSurf
Hello Sir,
Very surprising that you did not receive tracking on your order, we apologize for this inconvenience. We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Rather satisfied. Delivery a bit longer than announced.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your delivery was unusually long, however we hope to see you again very soon for a new and shorter experience regarding waiting time. Thank you for sharing your experience through this review!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Fast delivery, good quality product
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Response from HawaiiSurf
Hello Madam,
We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
After a first average experience, order never received, late refund.. I tried Hawaii surf again.. and this time, top!! Order processed quickly, shipped directly and received in 48h.. product as described, very fair price (sales).. good experience, I would recommend without worries..
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read that this new experience with HawaiiSurf went well, we constantly strive to improve our services! We would like to thank you for this positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast delivery
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/01/2020
BAD DESCRIPTION OF THE ITEM ON THE SITE
DISGRACEFUL CUSTOMER SERVICE, ALWAYS WAITING FOR A RESPONSE AFTER SEVERAL CALLS AND EMAILS
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Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service will contact you during the day!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2020
Order placed on 25/01 for a delivery scheduled on 29/01.
It is now 04/02 and I still haven't received anything.
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your order is still not in your possession, your order was indeed shipped from our warehouse on 31/01. We apologize for this delay which was due to an inventory in our warehouse that involved our entire team. However, your order is still in transit according to your tracking, we are prioritizing your case and will contact our carrier immediately!
We wish you an excellent day, our customer service will contact you during the day to keep you informed about the status of your order!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I couldn't find access to 'FFRS', do licensees no longer have the right to the 10% discount?
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Response from HawaiiSurf
Hello Madam,
Don't hesitate to visit our Facebook page to send us your license, our customer service will take the time to respond to you and explain the procedures!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Quite clear and well categorized. A little more fluidity would be welcome but we are in detail. Overall it is very good
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Response from HawaiiSurf
Hello Sir, Thank you for your review, we try day after day to improve our website! We want to offer you quality service on all our platforms! See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Just a downside: the dimensions of the board I was given are not correct. The board is therefore thinner and less wide than expected. With therefore a lower volume. It's a shame but otherwise the board is superb, well glassed and delivered quickly! Almost a perfect score...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that the product ordered does not exactly match what you received, we apologize! Our customer service will contact you quickly to find a solution. We still thank you for your comment which, despite this mishap, remains positive.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2020
Product received on time. Nothing to report.
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Response from HawaiiSurf
Hello Sir, We are delighted to learn that your shopping experience went well on our website. We want to thank you for taking the time to write to us. See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Everything went well, fast shipping, great gear, in short, I recommend.. loyal for many years!!!!!!!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read comments from you again, we thank you for your loyalty and for putting so much enthusiasm into your review!
See you soon, the HawaiiSurf team!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Normal
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Response from HawaiiSurf
Hello Sir,
Glad to know that everything went normally!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very intuitive
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Response from HawaiiSurf
Hello Sir,
Indeed, we strive to constantly improve our website to make it easier for you to use, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Fast delivery, competitive prices but little choice on the site
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Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, can you tell us which products you would have liked to see on our site or brand?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Order received as expected and on time. However, the fact that I couldn't choose a pickup point close to my home is very inconvenient and this is the first time this has happened to me with HawaiiSurf.
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that your shopping experience went more or less well on our website. We thank you for your comment! Regarding the pickup points, HawaiiSurf is not the decision-maker on the pickup points but we will inform our carrier.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very good service. Easy navigation and searches on the site, convenient ordering and payment method via Paypal, order received on time and without issue.
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that your order on our site went well, thank you for your comment!
Hoping to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I went to the store, friendly and attentive salespeople. Good advice and great products as a result. Thank you!
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that our customer service met your expectations! We thank you for your visit and also for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
compliant with the order; delivery time a bit longer than expected
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery time did not go as it should have!
We apologize for the inconvenience caused and we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Well-made site, good product quality.
Having already been to the store, very good advice.
However, I regret that the store is unreachable (too bad when you are in the provinces). No update on the delivery tracking on the GLS site (shipping status, estimated delivery date)
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Response from HawaiiSurf
Hello Sir,
We are happy to read from you and we thank you for your constructive comment. Regarding our customer service, we are implementing a new system so that all our customers can be informed as quickly as possible.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2019
Order processed in 3 days and delivered 45 days later. Customer service unreachable, no response to email messages. In short, rather unhappy with my last order
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your last order on our website did not go well, we apologize for this delicate situation and we are committed to finding a solution so that this situation does not happen again! We thank you for taking the time to explain your experience, our customer service will contact you shortly!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The online experience went very well from the order placement - wide choice and competitive prices - to the product shipment... which never arrived.
Then begins a period of uncertainty where the feeling that the problem is not being addressed prevails and that one must be insistent to get answers.
However, the fact is that with patience, the customer service handling was up to the problem encountered since everything was sorted out but after a little over a month of exchanges; for an online site, this may seem long.
If you encounter a problem that requires customer service intervention, be patient, there will be a resolution. Don't cry scam because the resolution takes time.
I hesitated between 3 and 4 stars to indicate that customer service needs to improve on communication and possibly in human resources. Probably a matter of time.
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Response from HawaiiSurf
Hello Sir,
We thank you for your very constructive feedback that points out the areas where we need to make improvements.
Very concerned about our customer service, we are doing everything possible to respond as quickly as possible to all your expectations. We are delighted that this experience ended positively for you. Please know that your comment means a lot, which is why we have since taken the necessary steps to mobilize more people in customer service.
Hoping to see you again very soon, we wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Errors in the order and on the site were eventually resolved amicably, causing only a delay in delivery.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your order may have encountered an error, we are doing what is necessary to ensure this does not happen again! We would like to thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day!
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
Very good!
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Response from HawaiiSurf
Hello Sir,
We are delighted with your satisfaction, we are happy to have you as a customer! We want to thank you for your feedback.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2019
Ski slightly damaged, nothing too bad but frustrating on brand new Rossignol scratches.
But above all, no response to my request for a commercial gesture.
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Response from HawaiiSurf
Hello
Sorry for the wait on our part.
We will send you a voucher of 20 euros that will be sent to you by email today.
Best regards
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
The physical store being reduced to a small shop, trying on is almost impossible.
The products are good and the online references are numerous.
The staff is nice.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
The delivery date is respected.
However, the place where the package was dropped off is not very recommendable.
The person is unpleasant and does not look for the package, claims it has not arrived, even though it is just behind him.
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
clear
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A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2019
Nothing received as a package so far, unacceptable
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Response from HawaiiSurf
Hello, as discussed via email with my colleague, your package was supposedly delivered to you but you have received nothing.
We had to open a dispute with our carrier to check where your package is.
We leave you to check with them.
Best regards
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/12/2019
Order return (Bont rollers) and still waiting for a refund.
Disappointed with this order and still waiting for the refund of the one returned on 11/12/19. The proof of receipt from the Post Office indicates that the package was indeed received on 13/12/19.
Numerous emails sent to various services, the refund has still not been processed. I am still waiting for information.
This situation is absurd. I feel like I have been a victim of a scam.
I note a total lack of consideration for the customer from Hawaii Surf.
I request a quick refund for this order €188.19 and return fees €18.35. I have taken steps with Paypal.
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Response from HawaiiSurf
hello,
sorry for the delay in the refund but it has finally been done on December 27, 2019.
please excuse us for the delay.
sincerely
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
best price of my search that day, same item and same brand
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
product corresponding to the photo, delivery time
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Damaged package...
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Good site!!!
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Product conforms to the photo, very good quality, delivery respected
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