Customer reviews of HawaiiSurf

Still no trace of my €80 order supposedly delivered two weeks ago, which I still have not received....... HawaiiSurf and GLS carriers are trying to find it.... Very big lack of seriousness.

The site is very good, you can find your way perfectly. I am delighted.

Hello
I have received the order, very happy except that there was no locking screw for the s5 yow truck.
Too bad

Received quickly thank you

Fast, beautiful material. Unfortunately, despite choosing a larger size, it doesn't fit... Had to return the product. Too bad

The style and the board are very successful but it's a Christmas gift, I won't know if it's perfect until my son tests the board.

no delivery problems and attractive prices

No protections for the board in the package

Received but at a relay point and not at home as requested.

The item received does not correspond to the one I ordered

I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.

Delivery a bit long 10 days for stock

Article compliant deadlines respected

Nothing to report.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

Hello, I am still waiting for the refund of the order returned on October 22nd. Having followed the return procedure indicated in the general sales conditions and after numerous calls to customer service, the refund for my order has still not been processed. The proof of receipt of the returned package from the Post Office indicates that the package was indeed received on October 24th. More than 5 phone contacts with the company's customer service and a phone exchange with Romain from the Ivry sur Seine customer service, I still have not received any information, confirmation, return tracking, or refund. This situation must stop. I feel wronged. There is clear evidence of disinterest and lack of seriousness on the part of this company. Therefore, I request an express refund of my order and also the return shipping costs: 138 euros + 16 euros for return shipping.
I am able to provide all necessary documents for processing my request. I thank Paypal in advance for considering this issue.
Awaiting this refund.

It is difficult for me to give my opinion, I still haven't received my order

Delivery time too long, initially expected within 3 days and received in 8 days

Great

I have been ordering from you for a very long time, this order took weeks to arrive and when I called several times, I was made to understand that I was bothering you, the nice seller-customer relationship is over, very very very disappointed.

Fast and efficient

Forced sale for example

All good

Order not received. ... Supposedly lost.... while a surf is part of it.

Not serious. Difficult to reach them by phone, even impossible. They do not respond to emails. Product displayed not in stock. Delivery of another product....

simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.

board well packaged received quickly

I never received my order! I canceled it due to lack of delivery.
I am not satisfied with the organization or the seriousness.
I hope never again.
In the meantime, I am waiting for my refund!!!!!!!

Cool promotions

Not bad choice

Delivery a bit slow but staff who looked for solutions following a stock outage

Good when promotions

Well packaged

very prompt in terms of ordering, good choice for all kinds of items.

Error on the order, but very understanding customer service.

Good

Fast shipping, compliant item

Shipping without problems

Good

A very good site with a choice.