HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very good site, very fast shipping and receipt as well. Only four stars because I only realized the next day that my package had arrived. If I hadn't checked on the delivery site (as it was not marked on the Hawaiisurf tracking), I would still be waiting for my package... Otherwise, other than that, nothing to say, you can order without any problem.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
No problem, well received
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Fast delivery, compliant material.
Waiting for a refund on a mistake in my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Easy to use
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Delivery was super fast. However, I am disappointed with the condition of the purchased item. The new snowboard I bought has several scratches. I'm even hesitant to return it.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Good site for riders
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
The products are as described, customer service is perfect, very approachable and attentive, although a bit slow to reach. Only 4 stars and not 5, since HawaiiSurf unfortunately works with Chronopost... pay for delivery in less than 24h, receive it in 48h. Chronopost, really... Change the delivery service. Really.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2019
good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Good product
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/04/2019
It says delivery 24-48h, everything was in stock. I chose this site for the delivery time but the promises were not kept. Ordered on Friday and received the following Friday because I called to find out where my order was. Otherwise, I wouldn't have received it yet. Very disappointed with the service. I won't come back
Translated reviews
Response from HawaiiSurf
Hello, you placed your order on Saturday at 10:15 PM, we are closed on Sundays and Mondays, your order was processed on Tuesday, your order was shipped on Thursday, you received it on Friday, our announced deadline is 24/48h, it's a deadline that starts at the time of shipping, so indeed we had a slight delay but not a week as you indicate in your review, you received your package in less than 72h, which is not the same at all, you will agree.
After the weekend we have a lot of orders to process, we are a small shop with few staff and sometimes there can be a slight delay, you received your order on Friday instead of Thursday, I don't think that deserves a 1/5 but that's your feeling, we take it into account and apologize for this exceeded delay.
Have a good day
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Fast, low prices...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast, clear and without mistakes
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2019
Very good site
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/04/2019
I did not receive my order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Very satisfactory.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2019
Serious
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/04/2019
Not satisfied with the delivery, having paid for express delivery but 4 days later the package still not sent, unacceptable
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/04/2019
I believe that when you pay for next day shipping and it is stated on the site, you should receive this service. Order placed on Saturday, was supposed to receive this morning, no news... not serious at all
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2019
Delivery in 48 hours, for me it has been a week and still nothing received!!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
Correct
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2019
Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
Very good site, package delivered before the deadline! Impeccable!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2019
Fairly well stocked.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2019
Product very poorly packaged, the clothing without packaging placed directly in a box. Box arrived crushed and the warranty sticker detached, so anyone could see what was in the box. Review your packaging. Also, I had to contact the relay point to find out if the package had arrived there. Too bad the site doesn't inform the customer......
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Fast delivery, and a responsive team in case of problems.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Order ok, slight delay in shipping but responsive customer service.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2019
Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
Interesting if one wishes to place an order for streetwear clothing etc
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2019
The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2019
Fast delivery, the items could however be better packaged.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/03/2019
Maybe consider training your employees to put two similar shoes in one box.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
-
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
Fast and reliable. But product descriptions are missing on some items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
Nothing to report, I recommend, fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2019
Delivery issue quickly resolved by the very pleasant seller thank you Romain
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2019
Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2019
Really good, I was worried about getting the wrong size, no problem! A team available and attentive!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2019
Order preparation and shipping top-notch! 24h!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/03/2019
Good, no problems to report.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 