Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2019
Received 2 days after my order at the relay point, very reasonable sale price, too bad the shipping costs are a bit high... otherwise perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2019
The delivery was extremely fast, Hawaiisurf was on top, nothing to complain about! However, the North Face sweatshirt I bought clearly has the quality of an H&M sweatshirt but for €80 (logo cracked barely out of the packaging).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2019
The delivery was extremely fast, Hawaiisurf was top-notch, nothing to complain about! However, the North Face sweatshirt I bought clearly has the quality of an H&M sweatshirt but for €80 (logo cracked barely out of the packaging).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Well
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Perfect fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Impeccable package, a bit long shipping despite Chronopost, however it’s the sales so understandable, very well done site since its redesign
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Quality site, fast and careful shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
Almost perfect, however when I called during service hours for information about the order, no one answered the phone knowing that I was within the hours.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2019
Impeccable package, a bit long shipping despite Chronopost, however it’s sales time so understandable, very well done site since its redesign
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/01/2019
I only received one shoe from the ordered pair, I have never seen that.. I therefore returned the product this morning
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
I only received one shoe from the ordered pair, I have never seen that..
I therefore returned the product this morning
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
There should be more choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Impeccable customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
I recommend, package received on time and in good condition.
No problem with the payment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
It's a shame there isn't a size guide with body types and the size worn by the model
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Too bad there isn't a size guide with the morphology and the size worn by the model
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Product not received yet...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2019
Product not received yet...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Beautiful products, good discounts. However, returns are at your expense. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Beautiful products, good discounts. However, returns are at your expense. Too bad.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/01/2019
Order not received
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
Hello
I ordered a pair of size M gloves from the brand 686
It was not indicated that the chosen model is a women's model.
As a result, they are too small for me.
I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
Hello, I ordered a size M pair of gloves from the brand 686. It was not indicated that the chosen model is a women's model. As a result, they are too small for me. I ordered online to avoid going out and I will ultimately have to return to the store to exchange them for a men's model.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
I never received my order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/01/2019
I never received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Correct and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Correct and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Very good, order shipped and received on time.
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