Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 19/01/2019 à 17h32 following a purchase from 15/01/2019

Very good, order shipped and received on time.

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Published on 19/01/2019 à 11h47 following a purchase from 13/01/2019

Small delivery issue but responsive and pleasant team. I recommend.

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Acheteur Vérifié

Published on 19/01/2019 à 11h47 following a purchase from 13/01/2019

Small delivery issue but responsive and pleasant team. I recommend.

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Acheteur Vérifié

Published on 19/01/2019 à 06h38 following a purchase from 12/01/2019

Good

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Acheteur Vérifié

Published on 18/01/2019 à 22h23 following a purchase from 10/01/2019

I paid for an expensive option to receive my order the next day before 1 PM... It arrived a week late. My messages went unanswered and without explanations! Very disappointed, for a customer who until now was very regular...

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Acheteur Vérifié

Published on 18/01/2019 à 07h33 following a purchase from 10/01/2019

Very good product!

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Acheteur Vérifié

Published on 17/01/2019 à 11h44 following a purchase from 10/01/2019

Improve customer contact service

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Acheteur Vérifié

Published on 16/01/2019 à 21h27 following a purchase from 11/01/2019

Great price, fast shipping and free pickup at the relay point. Perfect

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Acheteur Vérifié

Published on 16/01/2019 à 13h49 following a purchase from 11/01/2019

Received on time
Good product conforms
Good packaging

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Acheteur Vérifié

Published on 14/01/2019 à 20h29 following a purchase from 08/01/2019

Didactic!

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Acheteur Vérifié

Published on 12/01/2019 à 13h49 following a purchase from 09/01/2019

Impeccable nothing to complain about!!!

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Acheteur Vérifié

Published on 10/01/2019 à 10h41 following a purchase from 02/01/2019

Great price and correct delivery time

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Acheteur Vérifié

Published on 09/01/2019 à 11h24 following a purchase from 03/01/2019

Not much knowledge about ski boot thermoforming.

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Acheteur Vérifié

Published on 06/01/2019 à 23h25 following a purchase from 16/12/2018

Nothing to report

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Acheteur Vérifié

Published on 05/01/2019 à 13h31 following a purchase from 02/01/2019

My ski shoes match the image. Thanks to the fur, they are easy to put on but I haven't tried them on the slopes yet... the future will tell the rest!

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Acheteur Vérifié

Published on 04/01/2019 à 17h41 following a purchase from 26/12/2018

Serious

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Acheteur Vérifié

Published on 04/01/2019 à 13h10 following a purchase from 29/12/2018

Excellent relationship regarding the purchase of my snowboard, a team that listens and answered each of my technical questions, thanks to Romain who helped me a lot with the choice of my snowboard over the phone.

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Acheteur Vérifié

Published on 04/01/2019 à 12h54 following a purchase from 30/12/2018

Haven't received my order yet but the start of the process is good, I will give 5 stars as soon as I receive my order

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Acheteur Vérifié

Published on 03/01/2019 à 11h00 following a purchase from 23/12/2018

Ergonomic site, wide range of products, interesting prices, delivery within the indicated deadlines.

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Acheteur Vérifié

Published on 31/12/2018 à 20h30 following a purchase from 26/12/2018

I haven't received anything

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Acheteur Vérifié

Published on 31/12/2018 à 16h34 following a purchase from 26/12/2018

Everything went very well, however I received the package in a bad state and the jacket that was inside wasn't even wrapped, I was lucky to receive it in good condition. The least you could do would be to wrap them to protect them...

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Acheteur Vérifié

Published on 31/12/2018 à 16h06 following a purchase from 16/11/2018

1 month and a half to receive a package that I was supposed to receive in 48 hours only! €8 shipping costs for nothing since I didn't receive it when I wanted.. I sent an email on your site without ever getting a response! I spoke to someone on the phone a few days later who reassured me (rather sleepy..) supposedly making a gesture to change the size of the pair I ordered and blah blah blah.. in the end, nothing!! I do not recommend! The first and last time I order from you!

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Acheteur Vérifié

Published on 23/12/2018 à 21h19 following a purchase from 19/12/2018

Nothing to report

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Acheteur Vérifié

Published on 23/12/2018 à 10h19 following a purchase from 17/12/2018

Clear and organized, and above all: reliable!

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Acheteur Vérifié

Published on 21/12/2018 à 13h39 following a purchase from 19/12/2018

Fast! The only downside is that the photos make the items look clearer.

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Acheteur Vérifié

Published on 21/12/2018 à 07h42 following a purchase from 09/12/2018

Simple and nice site with a lot of choices, fast deliveries.

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Acheteur Vérifié

Published on 20/12/2018 à 21h05 following a purchase from 15/12/2018

The packaging is a bit rudimentary

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Acheteur Vérifié

Published on 19/12/2018 à 16h47 following a purchase from 13/12/2018

Delivery as expected

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Acheteur Vérifié

Published on 18/12/2018 à 20h28 following a purchase from 13/12/2018

practical and reliable

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Acheteur Vérifié

Published on 18/12/2018 à 17h45 following a purchase from 13/12/2018

Product matching my search, fast shipping but product packaging torn

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Acheteur Vérifié

Published on 18/12/2018 à 10h35 following a purchase from 28/10/2018

Box a bit damaged, but bindings in perfect condition matching the description

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Acheteur Vérifié

Published on 17/12/2018 à 23h50 following a purchase from 12/12/2018

Non-respect of the delivery deadline

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Acheteur Vérifié

Published on 17/12/2018 à 20h31 following a purchase from 13/12/2018

Simple and fast navigation

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Acheteur Vérifié

Published on 16/12/2018 à 20h20 following a purchase from 13/12/2018

Very fast delivery

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Acheteur Vérifié

Published on 16/12/2018 à 09h19 following a purchase from 11/12/2018

clear and precise site

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Acheteur Vérifié

Published on 15/12/2018 à 23h47 following a purchase from 08/12/2018

Very easy to use, efficient and fast

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Acheteur Vérifié

Published on 15/12/2018 à 23h25 following a purchase from 11/12/2018

Easy navigation, should we group socks by theme for more speed

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Acheteur Vérifié

Published on 13/12/2018 à 22h00 following a purchase from 09/12/2018

Very good

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Acheteur Vérifié

Published on 09/12/2018 à 09h02 following a purchase from 02/12/2018

Very good service

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Acheteur Vérifié

Published on 06/12/2018 à 10h49 following a purchase from 28/11/2018

Great contact and fast. I recommend

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