Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 31/08/2018 à 19h52 following a purchase from 27/08/2018

After ordering an item on the day of receipt, I was called to say that there was no more stock even though the product was still for sale on the site.

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Acheteur Vérifié

Published on 30/08/2018 à 09h07 following a purchase from 25/08/2018

Top, as usual

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Acheteur Vérifié

Published on 27/08/2018 à 22h31 following a purchase from 23/08/2018

Very good product and interesting price

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Acheteur Vérifié

Published on 27/08/2018 à 07h44 following a purchase from 22/08/2018

Order not delivered, item unavailable

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Response from HawaiiSurf Published on 29/08/2018

Hello,
We apologize for the stock issue with your order. We have tried to contact you as soon as possible to see what interested you the most. And we have also processed the refund as quickly as possible.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 26/08/2018 à 17h50 following a purchase from 22/08/2018

Good site

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Acheteur Vérifié

Published on 25/08/2018 à 17h06 following a purchase from 16/08/2018

good

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Acheteur Vérifié

Published on 23/08/2018 à 19h43 following a purchase from 19/07/2018

Delivered to a pickup point instead of home.

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Response from HawaiiSurf Published on 13/09/2018

Hello,
We apologize for this delivery error and are reporting the information to TNT.
We will issue a refund for your shipping costs.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 20/08/2018 à 17h10 following a purchase from 14/08/2018

Difficult shoes to find... Satisfied with my order.

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Acheteur Vérifié

Published on 16/08/2018 à 14h14 following a purchase from 11/08/2018

Late delivery and there is no tracking, and when I sent them a message their response did not match what is written on their site.

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for the delay of your order but the drivers did not come on the day your order was supposed to leave, and we were then closed until 16/08, to which address did you send your email? Best regards, HAWAIISURF

Acheteur Vérifié

Published on 16/08/2018 à 06h51 following a purchase from 26/07/2018

product error

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Response from HawaiiSurf Published on 23/08/2018

Hello, We currently have no feedback or email regarding your order, what was the error on your order? Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 15/08/2018 à 18h15 following a purchase from 10/08/2018

no news from the site after 5 days, order status still in preparation. while delivery was scheduled for the 14th or 15th. no tracking very disappointed especially since it was for my birthday on the 14th and that's why I ordered on Friday before 3 PM. the next day - 15% available on the site! so big disappointment.

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for the delay on your order, the order was prepared on the 11th for departure on the 13th and delivery on the 14th, however, the drivers did not come to pick up our orders on Monday. We were then closed from the 12th to the 16th, which is why we could not get back to you before the 16th. We indeed had a promo code for the duration of our closure, which started the next day, and of course, that was not related to your order. Promo code that was applied to your order. Best regards, Romain, HAWAIISURF

Acheteur Vérifié

Published on 07/08/2018 à 18h44 following a purchase from 02/08/2018

Good

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Acheteur Vérifié

Published on 06/08/2018 à 17h26 following a purchase from 18/07/2018

Product in stock on the site, but not in reality, waste of time, lack of seriousness

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Response from HawaiiSurf Published on 23/08/2018

Hello, We apologize for your order however we contacted you within 24 hours following your order to inform you and offer you an exchange or a refund. The goal is not to waste your time. Unfortunately, during sales periods we have a lot of traffic and customers who are not necessarily conscientious who push on the products or 'offer them' without our knowledge. As a result, like all sellers with a physical store, there are stock errors or defective products found. Best regards, Romain HAWAIISURF

Acheteur Vérifié

Published on 05/08/2018 à 14h13 following a purchase from 01/08/2018

I love it, thank you very much.

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Acheteur Vérifié

Published on 03/08/2018 à 20h45 following a purchase from 30/07/2018

Good

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Acheteur Vérifié

Published on 30/07/2018 à 09h23 following a purchase from 24/07/2018

Satisfactory

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Acheteur Vérifié

Published on 29/07/2018 à 13h36 following a purchase from 24/07/2018

Received item damaged, several notable dents.

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Response from HawaiiSurf Published on 23/08/2018

Hello,
We have not received any complaints regarding your order. The BBQ has not been unpacked since its production at Picture, where did you notice dents? Otherwise, this space is dedicated to reviews about the store and order processing via Hawaiisurf.com, product reviews are not concerned here.
The processing/tracking/delivery in 24h does not seem to be mentioned in your review/rating.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 28/07/2018 à 19h13 following a purchase from 24/07/2018

You can find everything a rider could be looking for. Only downside, some models are not available in certain sizes and the site does not offer the possibility to order them even if it means waiting a few weeks

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Acheteur Vérifié

Published on 23/07/2018 à 22h43 following a purchase from 19/07/2018

Very good choice of interesting promotions, no problem with the package

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Acheteur Vérifié

Published on 23/07/2018 à 08h07 following a purchase from 17/07/2018

Simple and efficient site but often lacks information to choose the right equipment.

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Acheteur Vérifié

Published on 22/07/2018 à 13h20 following a purchase from 18/07/2018

Overall very good! I would have liked a confirmation SMS for shipping, and a slightly more reassuring packaging, but everything went smoothly, and the board is beautiful.. Excellent point to HS for also participating in the sales including on the Boards!! BRAVO!! A major store I have known for over 30 years, and I am delighted to see them still around!! LONG LIFE and THANK YOU!!

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Acheteur Vérifié

Published on 21/07/2018 à 11h03 following a purchase from 16/07/2018

practical

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Acheteur Vérifié

Published on 18/07/2018 à 20h26 following a purchase from 11/07/2018

Tb for Hawaiisurf, however, it is absolutely necessary to change the carrier TNT: I paid for home delivery and on 13/7, the delivery person did not bother to ring my doorbell even though 3 people were present and he dropped my package directly at a relay point. I went to pick it up but it was nowhere to be found at the relay. I then filed a complaint with TNT and they were supposed to call me back after contacting the delivery person. But two days later, I called back because I hadn't heard anything. Finally, my package was at the relay but since it was closed on Monday, I had to wait until Tuesday 17/7 to retrieve it!! I told my contact that all this would never have happened if the carrier had done their job, which is to deliver to my home. WELL, THEY HUNG UP ON ME!!

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Acheteur Vérifié

Published on 17/07/2018 à 20h16 following a purchase from 07/07/2018

Very serious, fast shipping

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Acheteur Vérifié

Published on 17/07/2018 à 19h40 following a purchase from 13/07/2018

The site is very good but the xcel 3/2 Infiniti ordered was extremely poorly folded and the neoprene on both legs above the knees has significant creases... sure it was on sale but it's a shame anyway....

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Acheteur Vérifié

Published on 17/07/2018 à 16h39 following a purchase from 10/07/2018

The products were in accordance with the order and they were delivered within the announced timeframe (3 days). The packaging was a bit light (no bubble wrap for the skateboard) and the product could have been damaged during transport.

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Acheteur Vérifié

Published on 17/07/2018 à 11h54 following a purchase from 12/07/2018

the delivery person did not come to my home. I pay for delivery for nothing. forced to go to a relay point. too bad.

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Acheteur Vérifié

Published on 16/07/2018 à 17h42 following a purchase from 12/07/2018

Almost perfect

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Acheteur Vérifié

Published on 15/07/2018 à 23h26 following a purchase from 10/07/2018

Very good! It would really be nice if delivery to relay points was not charged

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Acheteur Vérifié

Published on 14/07/2018 à 23h11 following a purchase from 09/07/2018

Low reliability of TNT

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Acheteur Vérifié

Published on 14/07/2018 à 17h42 following a purchase from 10/07/2018

No worries even if my son would have liked some stickers like back in the day.

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Acheteur Vérifié

Published on 14/07/2018 à 12h45 following a purchase from 10/07/2018

The site is good but the delivery service frankly leaves something to be desired. My order was supposed to arrive on July 12 or 13 (express delivery) and it turns out that my order will not arrive before July 16, extremely disappointed to pay for a service that is not respected.

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Acheteur Vérifié

Published on 13/07/2018 à 18h27 following a purchase from 09/07/2018

Correct ergonomics, good products but lacks a bit of variety, good promotions.

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Acheteur Vérifié

Published on 13/07/2018 à 08h32 following a purchase from 09/07/2018

Ok nothing to report

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Acheteur Vérifié

Published on 10/07/2018 à 10h37 following a purchase from 05/07/2018

Good site, serious and well detailed

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Acheteur Vérifié

Published on 07/07/2018 à 16h53 following a purchase from 03/07/2018

Wide choice
Attractive products

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Acheteur Vérifié

Published on 04/07/2018 à 09h44 following a purchase from 27/06/2018

Very good site

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Acheteur Vérifié

Published on 01/07/2018 à 23h51 following a purchase from 27/06/2018

It's really a good shop, I've ordered several times and I've never been disappointed

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Acheteur Vérifié

Published on 29/06/2018 à 06h57 following a purchase from 24/06/2018

package delivered quickly and good customer service

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Acheteur Vérifié

Published on 28/06/2018 à 20h01 following a purchase from 24/06/2018

The skateboard arrived on time, so at that level it's very good, but I only gave 4 stars because the skateboard was delivered like that in a box without anything to secure it, so I find that a bit mediocre especially at the price we pay, it would be a shame if it gets damaged... But otherwise it is in good condition and rides very well, thank you.

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