HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Carton opened on one side and torn on the other end.
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Response from HawaiiSurf
Hello,
We apologize for the condition of the package upon receipt. Was the board damaged? We find it a bit dry that the handling of the order, shipping, and delivery in less than 24 hours by our services (5 PM from the order to availability in the relay) is overshadowed by damage to the packaging carton, especially if the board shows no damage.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2018
Received quickly and well packaged, the grip provided is appreciated. Very good service but a few minor scratches on the deck that I intended to use for display.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/06/2018
The snowboard was damaged, I am very disappointed! I understand why it was cheap... I will return it tomorrow!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
always great !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2018
I had tried to use a promo code but on the day of the deadline at 11 PM it was refused... luckily you relaunched the offer the next day. That's the only issue
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/06/2018
After placing an order on the site, I do not receive any order confirmation or tracking number. After two days, I managed to contact them by email to find out where my order was, and I was told that they no longer had the product in stock. I pointed out that it would have been better if the information had come from them before I started to worry. We reached a mutual agreement to replace the product. The person I spoke to was supposed to keep me informed about the shipment and provide me with the tracking. Nothing, I had to reach out to them again to get the information. Finally, my package was supposed to be delivered to a relay point because I could not be present, but they sent it to my home. In short, dissatisfied with the service.
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Response from HawaiiSurf
Hello,
This note is a bit dry,
As seen by email, we indeed had a stock issue with your trucks. Having received your order on Tuesday 05/06 along with all those from the weekend, it sometimes takes us more than 24 hours to verify stock (making sure a truck hasn't been misplaced among 56 references can take time), which is why we had not yet gotten back to you the next day, Wednesday 06/06; we did not
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/05/2018
Good choice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2018
Very good customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2018
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2018
Complete
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Very happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2018
Nothing to say about the service. A bit disappointed by the hip protection shorts as they are a bit exposed, but for my discipline (Cruise and dancing) it's rather good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2018
Good, and responsive for delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2018
As bad as in their communication, an order error, no follow-up afterwards, resulting in a package and shipping costs in the wild.
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Response from HawaiiSurf
Hello,
Your order was placed on May 4th and validated on May 5th, the package left the same day.
You made a return that we received on Tuesday, I have requested a refund, it will be validated by our management at the end of the week and you will be refunded on your credit card used for the transaction.
I do not see where we had a communication issue or an error.
We have respected our commitments.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2018
Good site, a small scratch on the skateboard upon delivery but nothing serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
The site is good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/05/2018
Terrible customer follow-up. Order placed over a week ago and no news or feedback from the merchant.
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Response from HawaiiSurf
Hello, following the communication with my colleague, there was a request to cancel this order that was made yesterday, so if you have been debited, you will be credited back the amount, and if you have not been debited, no debit will be made. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2018
Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2018
Good, just an info arrived late,
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/05/2018
Complete and competent
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/05/2018
Speed in delivery and processing of the order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2018
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2018
Nothing to report.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/04/2018
After receiving my package late and having to go twice for nothing, I realize today after unpacking my package that two of the bearings of the skateboard I ordered do not turn well at all, and one of them seems completely stuck, it does not turn at all. Just to remind you, I asked your 'professionals' to assemble my board when I placed my online order. They were not able to see that the bearings supposed to be 'new' were stuck.
So I imagine that this doesn't concern you, but I will not order anything through your site again and I will hasten to make negative publicity commensurate with the damage suffered.
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Response from HawaiiSurf
Hello Sir.
We are sorry if your experience with us did not go well.
As for the parcel relay that refused your package, this is not our responsibility, it is the relay you chose that refused the delivery, so we unfortunately cannot do anything about it.
Your board was indeed assembled by a professional team as you say, the assembly is done, no trucks upside down, just some faulty bearings. In our workshops when we assemble the boards we do not test them and our preparer certainly missed this unfortunate detail. It happens that some bearings do not turn as well as others when we turn them by hand, but it remains rideable. But we should have noticed that, we will try to manage that internally.
We have sent you today 8 abec 7 bearings to replace the stuck bearings which are normally not lost, a little degreaser or anti-rust should make them more lively.
We sincerely apologize for the inconvenience.
Best regards, Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2018
The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/04/2018
I recommend, fast delivery in plastic packaging in its box dented on the side.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2018
I asked a question following my order, I did not get a response
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2018
Very good lacks a rating for non-professionals maybe
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2018
Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Easy to use and interesting products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2018
Always top-notch service. But perfection does not exist and I think there is always something to work on. Keep it up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2018
Reliable site. Fast delivery. I order from this site. Thank you!!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/04/2018
I requested a delivery to Paimpol and my package arrives in Tréguier!!! I am NOT AT ALL HAPPY!!!!!!
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Response from HawaiiSurf
Hello,
You chose delivery to a RELAY COLIS as well as a relay point in TREGUIER as was done at delivery. Everything was done according to what you requested, choices that were summarized until the last page before validating your order, so I invite you to check your confirmation email as well as your invoice, or at least contact us beforehand to clarify the situation.
This could avoid posting such a false and fanciful review.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
fast and efficient. I was super happy this time to receive my ungripped decks and in their original packaging. Note that the grip provided is really not great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/04/2018
Fast delivery and tracking
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2018
Very fast shipping and products conform, nothing to report I recommend these very professional sellers.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2018
GOOD SIZE GOOD SUPPORT
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/03/2018
Delivery scheduled for the next day, not received, no tracking news 5 days later. Terrible!
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Response from HawaiiSurf
Hello,
As indicated when placing the order, the package is available at the pop-up (14, rue du Château-d'Eau, in the 10th arrondissement, 800m from your home) in République as requested for delivery and has been available since Wednesday 28/03.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2018
Good
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