Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 20/03/2018 à 19h34 following a purchase from 14/03/2018

I had a problem but it was neither Hawaii Surf nor the delivery person's fault, it was the parcel relay that didn't do its job, it got sorted out, I only give 4 stars because I would like the boards I order not to arrive gripped as they are for display, I can't find the option.
In short, Hawaii Surf always delivers!

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Acheteur Vérifié

Published on 20/03/2018 à 09h42 following a purchase from 28/02/2018

Serious site. Package in good condition

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Acheteur Vérifié

Published on 18/03/2018 à 20h41 following a purchase from 25/02/2018

Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.

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Acheteur Vérifié

Published on 12/03/2018 à 09h47 following a purchase from 08/03/2018

Good site

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Acheteur Vérifié

Published on 12/03/2018 à 09h20 following a purchase from 08/03/2018

Fast and meets my expectations

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Acheteur Vérifié

Published on 12/03/2018 à 06h05 following a purchase from 07/03/2018

Very good site for extreme sports

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Acheteur Vérifié

Published on 11/03/2018 à 18h44 following a purchase from 05/03/2018

Site to recommend. Clear and precise information.

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Acheteur Vérifié

Published on 09/03/2018 à 21h19 following a purchase from 04/03/2018

Delivery times a bit long, especially the product preparation stage, but corresponding to what was announced during the order confirmation!

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Acheteur Vérifié

Published on 08/03/2018 à 21h57 following a purchase from 04/03/2018

You did not send me the right product. You took the initiative to substitute my order with a similar product. During the verification with the seller, we noticed the error. Naturally, the initial product was out of stock...

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Response from HawaiiSurf Published on 10/03/2018

Hello Sir, We would like to apologize for this error and inform you that your refund is in progress. Have a pleasant weekend. Best regards, Kevin VPC

Acheteur Vérifié

Published on 07/03/2018 à 13h44 following a purchase from 03/03/2018

expensive shipping fees

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Acheteur Vérifié

Published on 06/03/2018 à 14h13 following a purchase from 21/02/2018

professional and quick for deliveries

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Acheteur Vérifié

Published on 06/03/2018 à 10h11 following a purchase from 10/02/2018

Perfect order
The products matched the photos perfectly

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Acheteur Vérifié

Published on 04/03/2018 à 10h25 following a purchase from 28/02/2018

Very fast shipping.

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Acheteur Vérifié

Published on 04/03/2018 à 08h53 following a purchase from 27/02/2018

the site is correct nothing to report overall

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Acheteur Vérifié

Published on 03/03/2018 à 10h36 following a purchase from 24/02/2018

Corresponds to the product, nothing to complain about.

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Acheteur Vérifié

Published on 01/03/2018 à 14h40 following a purchase from 25/02/2018

Timelines respected, package well packaged.

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Acheteur Vérifié

Published on 01/03/2018 à 00h51 following a purchase from 06/02/2018

Good, accessible by phone for the necessary additional information.

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Acheteur Vérifié

Published on 26/02/2018 à 12h13 following a purchase from 18/02/2018

Delivery scheduled for last week, still nothing received: no email, no SMS, and of course no order!

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Response from HawaiiSurf Published on 01/03/2018

Hello,
Sir, we sincerely apologize for this delay on our part.
During peak consumption periods, it happens that some orders get lost in the flow of orders, which delays preparation.
Please know that your order has been shipped and was delivered today to your relay point.
We will refund the shipping costs for not respecting the deadlines.
Have a good day.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 25/02/2018 à 16h47 following a purchase from 19/02/2018

Package arrived on time, in good condition. Good service

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Acheteur Vérifié

Published on 24/02/2018 à 20h56 following a purchase from 05/02/2018

Deadlines respected

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Acheteur Vérifié

Published on 24/02/2018 à 14h23 following a purchase from 04/02/2018

Very good site with a lot of choices

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Acheteur Vérifié

Published on 23/02/2018 à 09h43 following a purchase from 18/02/2018

Good

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Acheteur Vérifié

Published on 22/02/2018 à 20h01 following a purchase from 18/02/2018

excellent work, the only downside is the carrier

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Acheteur Vérifié

Published on 22/02/2018 à 10h43 following a purchase from 18/02/2018

Nice site but filter management needs improvement.

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Acheteur Vérifié

Published on 19/02/2018 à 10h43 following a purchase from 15/02/2018

Good product but stained fixation and damaged box otherwise good

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Acheteur Vérifié

Published on 17/02/2018 à 22h34 following a purchase from 13/02/2018

I paid extra to be delivered at home and the TNT carrier never came (no call, no ring, nothing...) I picked up my package at a relay point

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Acheteur Vérifié

Published on 14/02/2018 à 09h11 following a purchase from 08/02/2018

In accordance with online descriptions

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Acheteur Vérifié

Published on 12/02/2018 à 16h53 following a purchase from 05/02/2018

good site

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Acheteur Vérifié

Published on 12/02/2018 à 16h25 following a purchase from 05/02/2018

Slight delay in delivery. But very good products.

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Acheteur Vérifié

Published on 12/02/2018 à 14h19 following a purchase from 23/01/2018

Order to Brussels arrived in 5 days including the weekend.
However, not very responsive via email. But the important thing is to receive your order.

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Acheteur Vérifié

Published on 08/02/2018 à 21h10 following a purchase from 03/02/2018

Product in good condition, delivery time respected

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Acheteur Vérifié

Published on 08/02/2018 à 06h00 following a purchase from 27/01/2018

It has been a week since I was supposed to receive my package at the relay point

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Response from HawaiiSurf Published on 17/02/2018

Hello,
We apologize for the delivery delay, we will refund you for the shipping costs of your order.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 05/02/2018 à 09h43 following a purchase from 29/01/2018

It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.

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Acheteur Vérifié

Published on 05/02/2018 à 04h53 following a purchase from 31/01/2018

never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend

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Acheteur Vérifié

Published on 04/02/2018 à 11h40 following a purchase from 31/01/2018

very good

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Acheteur Vérifié

Published on 04/02/2018 à 09h31 following a purchase from 31/01/2018

Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.

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Acheteur Vérifié

Published on 01/02/2018 à 07h44 following a purchase from 26/01/2018

Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...

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Acheteur Vérifié

Published on 31/01/2018 à 13h02 following a purchase from 12/01/2018

Very good.

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Acheteur Vérifié

Published on 31/01/2018 à 10h26 following a purchase from 26/01/2018

It is Wednesday.
I ordered last Friday.
And still nothing.
Yet I checked, and most reviews were good!
I am disappointed...

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Response from HawaiiSurf Published on 31/01/2018

Hello,
Why are you disappointed? You ordered on Friday, but after 9 PM with a shipment scheduled for Monday for delivery between Tuesday and today.
The package left yesterday and is being delivered today to the relay point as announced in the deadlines.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 29/01/2018 à 19h08 following a purchase from 25/01/2018

Not the right size of boots in the box.

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