Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 1 and 4 stars

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Acheteur Vérifié

Published on 27/01/2018 à 10h41 following a purchase from 21/01/2018

Order received quickly.

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Acheteur Vérifié

Published on 25/01/2018 à 19h33 following a purchase from 06/01/2018

Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.

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Acheteur Vérifié

Published on 23/01/2018 à 08h45 following a purchase from 19/01/2018

Thank you for the speed, the prices, and the quality

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Acheteur Vérifié

Published on 22/01/2018 à 14h49 following a purchase from 16/01/2018

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Acheteur Vérifié

Published on 22/01/2018 à 14h46 following a purchase from 17/01/2018

Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.

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Acheteur Vérifié

Published on 21/01/2018 à 07h13 following a purchase from 16/01/2018

Navigation is easy because it's really clear.

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Acheteur Vérifié

Published on 19/01/2018 à 14h38 following a purchase from 15/01/2018

I am happy with my order. Everything went well from ordering on the site to picking up in the store.

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Acheteur Vérifié

Published on 18/01/2018 à 19h26 following a purchase from 14/01/2018

Fast delivery with very good tracking, I recommend!

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Acheteur Vérifié

Published on 18/01/2018 à 10h34 following a purchase from 27/12/2017

10 days delay in delivery and only because I contacted Hawai surf myself to find out more.... they had forgotten to ship my order because of 'I quote the person on the phone: the paper must have jammed in the printer' It's not very serious in itself but not very professional!

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Acheteur Vérifié

Published on 17/01/2018 à 05h58 following a purchase from 12/01/2018

Speed of delivery
Careful packaging

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Acheteur Vérifié

Published on 15/01/2018 à 15h54 following a purchase from 11/01/2018

Not customer-friendly. Expensive.

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Response from HawaiiSurf Published on 16/01/2018

Hello,
We have no request regarding your order, so how do you deduce that we are not customer-friendly? The price is set by Nike, you ordered a pair of snowboard boots on the 11th that they no longer produce, they came to you on the 12th for delivery and you were able to pick up your boots on the 13th at the pickup point.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 14/01/2018 à 15h41 following a purchase from 10/01/2018

Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!

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Acheteur Vérifié

Published on 14/01/2018 à 13h07 following a purchase from 10/01/2018

Very fast delivery

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Acheteur Vérifié

Published on 12/01/2018 à 13h40 following a purchase from 08/01/2018

good

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Acheteur Vérifié

Published on 11/01/2018 à 10h45 following a purchase from 06/01/2018

Package received on time.

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Acheteur Vérifié

Published on 11/01/2018 à 09h48 following a purchase from 22/12/2017

Good

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Acheteur Vérifié

Published on 11/01/2018 à 07h25 following a purchase from 06/01/2018

Reliable and serious with great promotions

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Acheteur Vérifié

Published on 09/01/2018 à 09h11 following a purchase from 17/12/2017

the delivery was late and there was no option of changing the delivery point.

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Acheteur Vérifié

Published on 03/01/2018 à 16h30 following a purchase from 30/12/2017

Good site... Good advice

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Acheteur Vérifié

Published on 02/01/2018 à 15h10 following a purchase from 17/12/2017

Rich (many references). Interesting prices. High shipping costs (no way to reduce or eliminate them when ordering multiple products, for example). A bit far to pick up the order in store (even though I did it...)

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Acheteur Vérifié

Published on 30/12/2017 à 16h56 following a purchase from 18/12/2017

Order conforms to the images on the site and speed of shipping and good customer service.

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Acheteur Vérifié

Published on 29/12/2017 à 13h20 following a purchase from 22/12/2017

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Acheteur Vérifié

Published on 28/12/2017 à 19h46 following a purchase from 24/12/2017

Very disappointed, lack of professionalism.

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Response from HawaiiSurf Published on 29/12/2017

Hello Sir,
The Hawaiisurf team would like to apologize for this incident regarding your order. We will forward your feedback to the relevant departments to prevent this from happening again.
Despite everything, have a good end of the year.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 26/12/2017 à 18h26 following a purchase from 22/12/2017

Difficulties printing gift vouchers

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Acheteur Vérifié

Published on 25/12/2017 à 22h18 following a purchase from 03/12/2017

GOOD BUT NOT EASY TO GET IN TOUCH

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Acheteur Vérifié

Published on 24/12/2017 à 15h06 following a purchase from 20/12/2017

Fast delivery, very correct
I recommend and will recommend if needed

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Acheteur Vérifié

Published on 23/12/2017 à 20h02 following a purchase from 19/12/2017

It's a good site but I don't like the exchanges. Because you have to buy another pair then return the first one and for those who can't afford it, what do they do? For me, the exchange should be handled online to reserve the right size and then do the rest. But I like the site, fast order processing and delivery. very good product.

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Response from HawaiiSurf Published on 29/12/2017

Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 23/12/2017 à 12h56 following a purchase from 18/12/2017

Good site, fast delivery.

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Acheteur Vérifié

Published on 22/12/2017 à 22h20 following a purchase from 18/12/2017

Fast delivery

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Acheteur Vérifié

Published on 20/12/2017 à 09h39 following a purchase from 12/12/2017

Order placed a day later due to a problem with the payment tab. But super fast delivery.

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Acheteur Vérifié

Published on 19/12/2017 à 23h01 following a purchase from 14/12/2017

Very fast delivery

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Acheteur Vérifié

Published on 18/12/2017 à 17h56 following a purchase from 14/12/2017

Hello, we were at home all day and even worked at the entrance gate all morning, then we had lunch and upon returning we received a notice of passage, while no one rang... I don't understand why... In the end, we picked up our package at the relay point...

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir, We apologize for this lack of seriousness on the part of our partner TNT. During this Christmas period, there are a huge number of packages and some delivery people do not make all deliveries in person to save time. We will immediately proceed to refund your shipping costs and report this complaint to TNT customer service. We wish you a good day and pleasant end-of-year celebrations. Best regards, Kevin VPC

Acheteur Vérifié

Published on 16/12/2017 à 10h40 following a purchase from 09/12/2017

They sent me the jacket I ordered with the store's anti-theft tag :(

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir,
We sincerely apologize for this oversight on the part of our order preparers.
Please know that for any oversight or error on our part, we cover return shipping costs up to €10 and will resend your order for free.
We hope you managed to handle it without damaging the product and without too much effort to remove our security tag.
Have a pleasant day and excellent end-of-year celebrations.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 16/12/2017 à 00h31 following a purchase from 11/12/2017

Great site - fast shipping - very good after-sales service/
DPD delivery not great, the delivery person was not careful at all

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Acheteur Vérifié

Published on 13/12/2017 à 21h34 following a purchase from 04/12/2017

GOOD

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Acheteur Vérifié

Published on 13/12/2017 à 10h45 following a purchase from 06/12/2017

Small problem with the order, quickly resolved by phone with a seller.
Very responsive, Thank you!

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Acheteur Vérifié

Published on 10/12/2017 à 15h05 following a purchase from 03/12/2017

EASY TO NAVIGATE CLEAR EXPLANATIONS

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Acheteur Vérifié

Published on 08/12/2017 à 16h54 following a purchase from 04/12/2017

Clear and precise site

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Acheteur Vérifié

Published on 07/12/2017 à 22h09 following a purchase from 03/12/2017

I ordered the North Face 1992 Nuptse jacket, and I was informed of the delivery day, three days later, I was told it was out of stock and that delivery would not be possible. Too bad!!!!!!

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Response from HawaiiSurf Published on 21/12/2017

Hello Sir,
We would like to apologize for this incident. Although our stock is real-time, there may be errors or incidents that prevent us from selling you a product.
In such cases, we offer you an exchange or a refund according to your choice, and you can also contact management to see if it is possible to order the product you originally wanted.
Have a good end of the year.
Best regards
Kevin VPC

Acheteur Vérifié

Published on 07/12/2017 à 16h52 following a purchase from 03/12/2017

Order arrived on time

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