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A
Rating: 4 out of 5
Delivery time respected and nice pickup at relay point
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Very fast delivery and without hiccups!!
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A
Rating: 4 out of 5
Fast delivery and quality advice over the phone.
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A
Rating: 4 out of 5
fast shipping.
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A
Rating: 4 out of 5
Product delivered without blister, but new. All good!
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A
Rating: 4 out of 5
Fast and efficient delivery.
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A
Rating: 4 out of 5
Good site.
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A
Rating: 4 out of 5
Not bad
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A
Rating: 4 out of 5
Good service
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Fast and compliant shipping
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A
Rating: 4 out of 5
For my part (surf), very complete site, from clothing to the board. I recommend.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
A bit hard to find the items I was looking for. The promotions were very highlighted, and I had to dig a bit more for the other items. But otherwise it's good
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A
Rating: 4 out of 5
Very good delivery as promised
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A
Rating: 4 out of 5
Good advice and fast delivery.
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A
Rating: 4 out of 5
Deadline respected and ease of recovering the merchandise.
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A
Rating: 4 out of 5
Very good site, top products, fast delivery...
Fast, of course because to receive it at home (other than picking up in store, etc.) I could only have it sent express, so with a super extra cost.
Other than that, nothing to complain about, everything went very well :)
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Fast, of course because to receive it at home (other than picking up in store, etc.) I could only have it sent express, so with a super extra cost.
Other than that, nothing to complain about, everything went very well :)
A
Rating: 4 out of 5
The package arrived very quickly (48h). However, the email took two more days to arrive in my inbox, luckily I went to check if it had arrived
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A
Rating: 1 out of 5
I was informed that my order was canceled due to a price display error. Despite having requested it, no commercial offer was made
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A
Rating: 1 out of 5
Expensive and problematic delivery service
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Response from HawaiiSurf
Hello,
What do you consider to be the normal shipping rate? Our packages are delivered within 24 hours for the majority, but this also depends on the recipient store in the case of a relay drop-off.
You ordered the
What do you consider to be the normal shipping rate? Our packages are delivered within 24 hours for the majority, but this also depends on the recipient store in the case of a relay drop-off.
You ordered the
A
Rating: 4 out of 5
Order as expected, received on time. Hawaïsurf is recommended. However, a small downside, the package arrived crushed on one side. Fortunately, it was just shoes.... but too bad, it's a gift that I will have to repackage before giving.
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A
Rating: 4 out of 5
Good site, fast delivery
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A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Good value for money. I particularly appreciated the ease of communicating with customer service and the speed of delivery. Good responsiveness. Thanks to the team
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A
Rating: 4 out of 5
Only remark, lack of description on some products.
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A
Rating: 4 out of 5
Aside from the missed deadlines, customer service is very good, and managed the carrier problem well.
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
No comments
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A
Rating: 4 out of 5
Fast delivery; within the indicated timeframe. The merchandise was well packaged, so no unpleasant surprises upon opening the package.
Small downside, there was a missing screw in the ordered skate screw.
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Small downside, there was a missing screw in the ordered skate screw.
A
Rating: 4 out of 5
In-store, license holders have a discount. I don't see this possibility for an online purchase. Does it exist? And if not, why?
Hervé Brussier
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Hervé Brussier
Response from HawaiiSurf
Hello,
This has been possible (for over 10 years) by ordering through the FFRS space available above the client account icon with the license number.
It would have been more of a request to make to us before the order, we remain available by phone, email, and messenger as well!
Best regards
Romain
HAWAIISURF
This has been possible (for over 10 years) by ordering through the FFRS space available above the client account icon with the license number.
It would have been more of a request to make to us before the order, we remain available by phone, email, and messenger as well!
Best regards
Romain
HAWAIISURF
A
Rating: 4 out of 5
N/A
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A
Rating: 4 out of 5
Easy
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A
Rating: 4 out of 5
Fast shipping and a wide choice of products but prices a bit high compared to other sites
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Accurate description and simple ergonomics to use.
More emphasis should be placed on the discounts offered on the products.
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More emphasis should be placed on the discounts offered on the products.
A
Rating: 4 out of 5
Variety of choices, speed
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A
Rating: 1 out of 5
Order deadlines not respected at all, board finally received but damaged.
After 2 months of waiting, numerous emails, messenger messages, and calls, I have no response from the store.
I am therefore very disappointed and really not ready to place another order with you! I do not recommend this site.
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After 2 months of waiting, numerous emails, messenger messages, and calls, I have no response from the store.
I am therefore very disappointed and really not ready to place another order with you! I do not recommend this site.
Response from HawaiiSurf
Hello,
You ordered your board on Thursday 27/07 at 10:15 PM with a delay of 3-4 working days after the order was processed, order received on Friday with a pickup request made the same day for the earliest possible (the following Tuesday according to the store's hours). We sent it out as quickly as possible at the beginning of the following week as it was impossible earlier, you chose and were able to pick it up on Friday of that same week, 04/08, with preparation and delivery completed in 5 working days (counting our Monday closure).
In any case, we are sorry that the board finally arrived one day late.
To say that you have had no response is a bit exaggerated; we ourselves, after perpetual follow-ups, have not received any feedback from Géodis regarding your delivery and continue to chase them.
We will therefore proceed to refund the shipping costs on our part while waiting for the carrier to respond, who is doing everything to bury the matter.
You could see upon unpacking that maximum care was taken in preparation to ensure the surf arrived in good condition; however, it was slightly damaged on the nose during transport. The zero-risk does not exist, unfortunately, for any purchase made through a delivery provider; on a surfboard that we sold at a loss with a €270 saving, we could not make any additional gesture. We offered you a return or sending a repair kit so that even if you had something to do, your reserve would not be impacted by this transport issue, which you refused.
We are sorry that your order did not go perfectly, however, your review is slightly exaggerated in every way as we have tried to find a solution.
Best regards
Romain
HAWAIISURF
You ordered your board on Thursday 27/07 at 10:15 PM with a delay of 3-4 working days after the order was processed, order received on Friday with a pickup request made the same day for the earliest possible (the following Tuesday according to the store's hours). We sent it out as quickly as possible at the beginning of the following week as it was impossible earlier, you chose and were able to pick it up on Friday of that same week, 04/08, with preparation and delivery completed in 5 working days (counting our Monday closure).
In any case, we are sorry that the board finally arrived one day late.
To say that you have had no response is a bit exaggerated; we ourselves, after perpetual follow-ups, have not received any feedback from Géodis regarding your delivery and continue to chase them.
We will therefore proceed to refund the shipping costs on our part while waiting for the carrier to respond, who is doing everything to bury the matter.
You could see upon unpacking that maximum care was taken in preparation to ensure the surf arrived in good condition; however, it was slightly damaged on the nose during transport. The zero-risk does not exist, unfortunately, for any purchase made through a delivery provider; on a surfboard that we sold at a loss with a €270 saving, we could not make any additional gesture. We offered you a return or sending a repair kit so that even if you had something to do, your reserve would not be impacted by this transport issue, which you refused.
We are sorry that your order did not go perfectly, however, your review is slightly exaggerated in every way as we have tried to find a solution.
Best regards
Romain
HAWAIISURF
A
Rating: 4 out of 5
Shipping costs are very expensive compared to the weight of the item I ordered from you
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A
Rating: 4 out of 5
Very satisfied but delivery quite long (4 days)
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