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A
Rating: 4 out of 5
Very good.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 1 and 4 stars
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Rating: 4 out of 5
No worries, products ok and delivery times respected
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A
Rating: 4 out of 5
pleasant, very clear, good ergonomics.
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A
Rating: 4 out of 5
Very good shop but I am disappointed because I ordered spacers that appeared anodized blue and I received simple gray spacers. Too bad
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A
Rating: 4 out of 5
Serious and respect for deadlines.
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A
Rating: 4 out of 5
Fast delivery, quality products and very good promotion!!!
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A
Rating: 4 out of 5
great just the package was a bit crushed on the side, but I ordered wheels so it's not a big deal... fast delivery and perfect product, thank you very much. I recommend
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A
Rating: 4 out of 5
Very good site. But for the amount of the item, shipping costs could be free.
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A
Rating: 4 out of 5
It's a well-constructed site with the possibility to see the availability of items in real time. The sellers are competent and available by phone as well.
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Responsive and fast site
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A
Rating: 4 out of 5
Perfect assembly, received before the estimated wait however the package is good but not prepared for the carelessness of the delivery people :/
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A
Rating: 4 out of 5
fast efficient and good customer service
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A
Rating: 4 out of 5
Complete and interesting site but encountered quite a few bugs
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A
Rating: 4 out of 5
Prices are a bit too high compared to competitors like nomadeshop.
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A
Rating: 4 out of 5
Fast and compliant product
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A
Rating: 4 out of 5
Order received on time, just the box was very damaged. Otherwise perfect
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A
Rating: 4 out of 5
I went to pick up my order directly in-store, the board was ready before the indicated 3 hours which is a good point. After there was a small problem when I arrived on-site, they couldn't find the board but they eventually found it after 5 minutes which wasn't bothersome, so in the end, good handling of the order.
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A
Rating: 4 out of 5
Good referencing and well-selected products, good rider gear
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A
Rating: 4 out of 5
Well done, fast delivery, merchant
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A
Rating: 4 out of 5
Very good!!! Thank you
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A
Rating: 1 out of 5
I still haven't received the snowboard, 20 days have passed and I know nothing about the shipment. I have sent several emails and have not received a response.
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Response from HawaiiSurf
Hi, I apologize that my coworker didn't get back to you about your order, they had trouble with the last board in stock and we couldn't ship it. The order was refunded last week. Regards Romain HAWAIISURF
A
Rating: 4 out of 5
efficient
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A
Rating: 4 out of 5
good
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A
Rating: 4 out of 5
Trustworthy store, good communication, no issues ordering from Hawaii Surf
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A
Rating: 4 out of 5
Serious.
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A
Rating: 4 out of 5
Good for me. However, updating the actual delivery times would be a plus when it comes to pre-orders. No harm in my case, but when the deadlines are tight, it can lead to disappointments.
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A
Rating: 4 out of 5
I ordered online after previously calling the store to check the size.
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A
Rating: 4 out of 5
no problem
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A
Rating: 4 out of 5
nice site
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A
Rating: 4 out of 5
Undoubtedly the most complete and detailed in terms of product descriptions, of sliding sites. Having dealt with them, the sales team is very efficient and friendly, even by phone. So we can always improve, but it will be difficult to do better :) Thank you
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A
Rating: 4 out of 5
good site, fast and efficient.
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A
Rating: 4 out of 5
Very good. Fast delivery. Just a small bug on my product that disappeared from the cart while I registered and then reappeared 8 hours later by revalidating the cart by email...
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A
Rating: 4 out of 5
fast. Random sizes and colors
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A
Rating: 4 out of 5
Delivery times respected
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A
Rating: 4 out of 5
Good site, clear, allows you to make your choice with complete simplicity
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A
Rating: 4 out of 5
Very good site!!
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A
Rating: 4 out of 5
Well-informed site and updated stock, nothing to report!
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A
Rating: 4 out of 5
Fast and serious service
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