HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
ordered on Saturday at noon, order processed immediately and received on Tuesday. Only small downside (but no impact on my order), the rollers were new and impeccable but the box of the rollers was an original but used. for this reason 4/5. I would recommend this store if needed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/09/2016
Good site where I found what I was looking for at a reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2016
I am satisfied with the service and products from Hawaiisurf however I would not recommend delivery via DPD announced in 24h I only received my package 3 business days later... so I take away one star.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2016
Only downside, packaging a bit too light!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2016
The site is generally of good quality, missing some photos on certain items.. Otherwise good.
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Response from HawaiiSurf
Hello,
The photos of the items are shot on site upon receipt of the collections, so it may take a little time before everything is up to date but we are working on it! ;)
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2016
tip top
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2016
up to date on stock
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Order processed quickly, perfect. Only (a) small downside: the packaging box a bit "light", but the delivered product was not fragile.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2016
Fast shipping, product as described
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
Small bugs during the order but customer service handled it well ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2016
Very good shop to recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Given that I received the 2 packages on the same day, Hawaï surf could have charged me shipping fees only once at €6.90.... With the large items I have been buying for ages, that would have been the least they could do....
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Response from HawaiiSurf
Hello,
Unfortunately, since the orders are prepared independently and possibly by different preparers, it is quite complicated to link two different orders under the same name placed a day apart, if this happens a second time a quick call or email will allow us to connect the two!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2016
Complete site and fast processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2016
Delivery to the relay point very long (10 days) but the fault of the carrier and the opening hours of the relay point. Otherwise, nothing to say about the product, super flexible and lightweight suit, well-fitted cut according to the indicated size chart. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2016
A serious team, nothing to say..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2016
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2016
Nothing to report, package received quickly (received Monday for order on Friday).
Only downside, but this may be due to the delivery company: the box containing my order was completely crushed. Fortunately, it was a wetsuit ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2016
good description of the items not always detailed enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2016
Sometimes very technical, the categories are a bit opaque for beginners (roller quad or derby for the parts for example)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2016
fast delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2016
Super fast for shipping!! Nothing to say! However, the site is too vague! No indication on the size of the screws, diameter, etc. (for roller skates in this case) and when customers ask for the size of the screws for such or such skates, your answer is 'yes it should work...' I disagree, it's either yes it works or no it doesn't! Correct this lack of precision and you will be perfect! Best regards. Seb.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2016
Small downside regarding the carrier TNT, home delivery option chosen, the carrier decided to deliver the package to the pickup point despite my presence at home without contacting me.......
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/08/2016
cracked deck and cut grip
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2016
yes happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2016
Product as described, good but not excellent deadlines
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2016
Very good site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2016
A lot of delays, no excuses or information received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
Thank you for contacting us to report a skateboard truck size error during the order
A small issue with the delay and order tracking but nothing serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2016
Excellent site, good products, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2016
Fast delivery, careful packaging.
Too bad one truck arrived slightly damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2016
As usual very good product and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2016
Fast delivery, model conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2016
Very good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/07/2016
The site delivered my last order to a non-chosen pickup point and 45 minutes of public transport from the initially chosen site and explained that it was a decision of the carrier, I am no longer sure to order from Hawaiisurf.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2016
Delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2016
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2016
Ok, nothing to report
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/07/2016
Color not as ordered, blue ordered, black and yellow received, super happy!!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2016
Very fast delivery!
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