HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello, The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
No problems on the site, I recommend! I don't give 5 stars because it is said to be delivered in 48 hours and I received it in a week.
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Response from HawaiiSurf
Hello, Thank you for ordering your snowboard on our site. The announced delivery time of 48 hours applies to shipments entrusted to GLS, which handles "standard" packages. The delivery of snowboards requires a specialized carrier for fragile and bulky packages. According to our general sales conditions, this type of package is delivered within 4 to 7 working days depending on your location. I remain available via your customer area for more information. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
everything is satisfactory
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to order your gloves. Would you have more information to share with us in order to best meet your expectations? While waiting for your response, I wish you a very nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Very satisfied with the site and the products purchased.
I do not give 5 stars but it is independent of the Hawaiisurf site.
I was not completely satisfied with the delivery provided by GLS.
The delivery person did not take the time to ring the bell to deliver the package.
He placed it automatically in the safe place I had suggested in case of absence.
I saw him pass in front of my house while I was in my kitchen...
Not very professional...
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Response from HawaiiSurf
Hello, First of all, I would like to thank you for your order. I am sorry that the delivery service did not meet your expectations. Please note that when you make a request for instructions such as "leave in a safe place" it takes precedence over the initial delivery request and is considered a new instruction. I will still pass the information on to the delivery service so that improvements can be made. I wish you a pleasant day and hope to see you again soon on our site. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
Very disappointed with the service provided. I ordered a fragile item, and it was delivered to the customer by tossing it over a two-meter gate. I hope the item is not damaged, given the price and fragility of the product. Very disappointed, if the item is not functional, I expect a commercial gesture.
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Response from HawaiiSurf
Hello, I have noted your message. I apologize for the anomaly encountered with your order. The delivery person in charge of your delivery did not follow the procedure, and I will make sure to report this to our account manager so that a reminder of the procedure is given to the delivery person. I have contacted you via your customer area to get more details about the condition of the jacket received. See you soon. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Perfect
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/01/2023
Received quickly!
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Response from HawaiiSurf
Hello, The Hawaiisurf team is delighted that you like your order. Have a nice day. See you soon, Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2022
The customer service refused to send me a prepaid label to return the rollers that were too small for my son, while they could not offer me a larger size. I had to pay 21.30 euros to return them. I am very disappointed and will not recommend on this site. I have no money to lose like this. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2022
Navigation is very simple. The site is easy to access and understand, and the items are appealing.
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Response from HawaiiSurf
Hello, Thank you for your order. We are delighted that the ordered Protest fleece pleases you. Have a great day and see you very soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2022
Efficient and pleasant service, I just advise not to get the size wrong, which remains difficult without being able to try. The return service is good, but the return is not covered, which is a shame. So I am quite satisfied.
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Response from HawaiiSurf
Hello, First of all, thank you for choosing Hawaiisurf to place your order. Being a small family business, we unfortunately cannot cover return shipping costs. However, if an exchange is possible, we cover the shipping costs of the new order. To guide you to the right size, we strive to present size guides to help you find the right fit. If any information is missing, we are available at 05 33 78 06 00 to provide you with answers. I hope the ordered size suits you. Have a great day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2022
Order in click and collect, no information on order tracking
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Response from HawaiiSurf
Hello Madam, Thank you for taking the time to give your feedback. We are always eager to know our areas for improvement. I will make sure to pass your comment to the relevant department so that it can be implemented as soon as possible. The entire Hawaiisurf team hopes that you like your Patagonia cap. Have a great day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
I feel like I was robbed. I thought I was buying a 4/3 and I received a 3/2. They lure you with an interesting price on the product you are looking for and when you get to the reservation moment, they change it for another one. I wasn't vigilant enough and ended up getting caught. Once, not twice!
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Response from HawaiiSurf
Hello, We are sorry that your experience on our site was not good. Unfortunately, the products in your cart can only be selected by you. However, our customer service remains at your disposal for any request for exchange or product return. The whole Hawaiisurf team wishes you a good day Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
The site is good, the prices are good, but the quality of the products, particularly the shoes, is not very good, and it's not very eco-friendly for shoes that last 10 sessions, too bad.
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Response from HawaiiSurf
Hello, First of all, I want to thank you for sharing your experience. I am sorry to read that the quality of the DC shoes you ordered does not meet your expectations. I took the liberty of contacting you to address the issue encountered. Have a lovely end of the day. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/10/2022
clear and responsive
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Response from HawaiiSurf
Hello, We are delighted that you like your shoes. The entire Hawaiisurf team thanks you for your order and hopes to see you again soon! Have a great weekend. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
****
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Response from HawaiiSurf
Hello, Thank you for your feedback, we are delighted that your order suits you. Your opinion is precious to us to improve and satisfy you 100% next time. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
The navigation was perfect.
Your service contacted me because a product was no longer available. My order was supposed to ship. Looking at my account, I contacted your services after a week because my order was still in your warehouses. After that, there was no problem, we just got used to being delivered super quickly with a compensation gift.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2022
Everything was perfect: delivery, packaging, ordered products. Thank you
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Response from HawaiiSurf
Hello, We are delighted that our service suits you. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Order arrived on time
Just one small error on a setting case ordered and received a blocking one otherwise very good
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Response from HawaiiSurf
Hello, In case of an error do not hesitate to contact our customer service they will strive to respond to your request. The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2022
Efficiency and authenticity
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you like your bag. Have a nice day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
Great variety of choices
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Response from HawaiiSurf
Hello Sir, Thank you for sharing your experience on our site. Our purchasing team does its best to offer you the best items on the market at the best price. Have a very good day. See you soon! Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2022
Fast delivery, product meets my expectations
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Response from HawaiiSurf
Hello, We are delighted that your wetsuit suits you. Have a great day. See you soon Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Good
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Response from HawaiiSurf
Hello Sir, Thank you for your order and I hope the purchased product met your expectations. Have a nice day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Despite a technical problem on the site, I was able to place my order because the sales service was responsive and contacted me back. The order was taken directly by phone in 5 minutes.
And it arrived very quickly.
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Response from HawaiiSurf
Hello Madam, I am sorry for the anomaly encountered on our site at the time of your order. Have a pleasant day. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2022
Bad experience
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Response from HawaiiSurf
Good morning, sir, After the return of your order, you had requested an exchange. However, due to human error, a refund was processed and I am very sorry. We have done everything necessary to ensure you receive the original price. Your order will be prepared and shipped as soon as possible. I apologize again for the problem and wish you a good end of the day and a very good weekend. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2022
Reference shop with a multitude of good products
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team thanks you for your loyalty and hopes to see you again soon! Have a good evening. See you soon Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2022
Perfect product, but delivery slightly longer than expected
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Response from HawaiiSurf
Hello, I am sorry for the slight delay in the delivery of your order. Our carriers are doing everything possible to ensure that your orders are delivered to you as quickly as possible. Unfortunately, delays can happen. I hope you liked your order. Have a very nice evening. Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/07/2022
Impeccable service
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Response from HawaiiSurf
Hello, The entire Hawaiisurf team is delighted that you are pleased with your order. Have a good evening. See you soon, Cécilia from Hawaiisurf
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/07/2022
We ordered via click and collect at a Hawaiisurf store in Saint Jean de Luz. The post office informs us that the package could not be delivered because they could not find the address, whereas we never requested a Colissimo. We had to request to be delivered again but we did not know the postal code... A nightmare without a name after managing to call the post office after 35 minutes to finally be delivered to a relay point 20m from the shop in click and collect.
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Response from HawaiiSurf
Hello, First of all, I thank you for your order and I apologize for the delivery issue encountered. Colissimo is the carrier used when you select the free delivery in Click & Collect to deliver to the chosen store. For your next order, do not hesitate to contact us, our team will be happy to assist you. I wish you a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2022
I have been a customer at Hawaiisurf for a long time.
Good service and friendly team.
The period is complicated however there is a lack of stock in the store.
Good continuation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
A message about the arrival of the package at the pickup point would be welcome but other than that, great!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2022
I have not received my order
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Response from HawaiiSurf
Hello, We have received your email regarding a delivery issue. We have sent you a sworn statement of non-delivery to fill out so that we can initiate the complaint procedure with GLS. To date, we are still waiting for this completed and signed form from you. As soon as we receive it, we will start the procedure. The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast shipping, shoes as described and well packaged
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/05/2022
I am not at all satisfied. When I opened the package, I realized that you had made a mistake with the items I ordered. I therefore returned the item to recover the one I ordered. To date, still no news after 15 days, and moreover I had ordered for a birthday that has already well passed. I find this not very serious
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Response from HawaiiSurf
Hello, An error did indeed occur during the preparation of your order. As soon as we became aware of the problem, we organized a return of the merchandise and proceeded with the refund. To compensate you for this issue, we have sent you a promo code to waive shipping fees on a future order. We hope these solutions were satisfactory for you. The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Hello,
Product conforming despite the discontinuation of my material (speed laser... at least 25 years)... and arrived on time... perfect.
The only downside (big downside still) is the price of delivery which I find completely outrageous. To reduce it, I went to the store, but the necessary items were only available online... really very very unfortunate.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Nothing to report, delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
Very satisfied. My grandson too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2021
nothing to add
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Arrived on time, top notch, too bad there were no little extras like stickers ;)
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