HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello,
Indeed, we had a computer bug during that day, several products could not be added to the cart, the issue was resolved within 24 hours. You can now reorder the product of your choice.
Thank you,
Best regards,
The HawaiiSurf team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
good selection of equipment meeting my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2020
good presentation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2020
After a slightly slow shipment, a very complicated delivery... it's not the right product... The store made a mistake... impossible to reach them.
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Response from HawaiiSurf
Hello, We have just become aware of your review. Indeed, during this period, the delays have been somewhat extended. However, we have just left you a voicemail regarding the receipt of a wrong product. We apologize for this inconvenience and ensure that you can return the product to us. Thank you, Best regards, The HawaiiSurf team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/12/2020
Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2020
Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Delivery made within the deadlines. Board conforms to the description of the site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2020
very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2020
Not disappointed, very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2020
Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2020
Good
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2020
Fortunately, I was able to reach someone directly to fix the issue, because if I hadn't called, twice, I would still be waiting for my order!! Aside from this big detail, order in 48h.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2020
Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2020
Serious site and correct advice
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2020
A lot of choices. Very serious site.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/11/2020
I finally have my wetsuit... but what a hassle!
Order placed on Saturday, November 7: delivery was supposed to be in 3 days max.
It is now November 19 and I had to go in person to the warehouse to pick up the order.
Sure, the carrier may have been fraudulent but I had to chase customer service several times otherwise time passed without anything, there were many back and forth, I received no proposal for arrangement/compensation.
In short, I end up with my order, but I lost an impossible amount of time and the experience was unpleasant.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2020
Good except for the delivery service which should be banned... I have already had problems with DPD, I don't understand this choice of carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2020
The shop itself, the service, speed, ease, quality of products... would have deserved 5 stars but I take one away for the delivery service they use because the package was left on the doorstep while we were present, it could have been stolen given the traffic, and all that without being warned that the package was delivered despite a not very reliable pseudo tracking, degraded packaging (product intact nonetheless). Please change your delivery service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2020
very satisfied with my order. The size fits very well, I used the size guide. fast delivery, perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/11/2020
Delivery tracking not up to date on the site and carrier address error (corrected).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/10/2020
Very professional.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2020
Fast shipping, quality material.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Very fast delivery, product conforms (thankfully), correct packaging.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Very serious site. The package was a bit rough and therefore the grip was a bit crushed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
A problem occurred with an item from my order that turned out to be defective, it was returned to the shop quickly, since then silence from them, no news, so I have no refund, no item, and no follow-up... Honestly, go to the competition instead, the customer service is catastrophic.
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Response from HawaiiSurf
Hello,
We have just taken note of your review. We contacted you on 15/09 to inform you of the good receipt of your bearings. However, they arrived in excellent condition, no defects were noted by our experts. Please feel free to contact us for any further information.
Best regards,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Very good site, fast delivery and good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
A few more photos of the boards (top view, concave...) would be a plus
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2020
compliant products delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2020
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2020
Fast delivery and items sold at recommended prices by the supplier. Too bad I had to take an extra item because I was missing €0.05 to benefit from free delivery to the pickup point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Good service and product received quickly.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/09/2020
I still haven't received my package... Is that normal ????
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2020
Top offer
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2020
Good product choices, good quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/08/2020
Nice website, smooth navigation... Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2020
Suit in the right size, but not yet tried in situation.
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