HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2020
Impeccable delivery, but the finishes of the shoes are not perfect.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2020
Very good, good quality, arrived very quickly, just disappointed by the finishes of the skateboard which are frankly not nice at all
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Never received
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Response from HawaiiSurf
Hello,
Your order was shipped on 10/06 and dispatched on 11/06 to the pickup point you chose, this same pickup point received your order on 16/06, a scan of the barcode confirms that they had it in their possession. Your package was returned to us at the end of last week and is currently in transit to your home.
We want to assure you that we are doing everything necessary for it to reach you as quickly as possible.
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2020
Fast and efficient
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Fast shipping and well packaged
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/06/2020
Poor customer management, I do not recommend!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We are very understanding regarding your feedback, however, the situation that leads you to leave this review is actually not our fault, as I remind you, the product you ordered was indeed sold individually and mentioned in the description.
We want to reassure you and also assure you that we have indeed received your package and that the necessary actions have been taken.
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
I am very happy with hawaiisurf.
Processing, payment, delivery and customer service - everything worked without any problems. An option to switch the website to English or German would have made my purchase easier.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2020
Friendly and competent team
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2020
Nothing to report, order and delivery ok
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2020
My daughter is delighted with her skateboard
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/06/2020
Order conforms to what I wanted, but delivery times exceeded.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2020
Very fast but packaging not satisfactory.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon, can you tell us the reasons so we can find areas for improvement? :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2020
Everything arrived, in good condition, within a fairly short time. However, the delivery person did not notify of their passage: this can be inconvenient for some.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon. We will pass the information to our carrier. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2020
Good delivery however I was perhaps expecting a few extra stickers.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Order as described and delivered in 5 days
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
well-designed site, and product details easily accessible.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Too bad we can't pick up our orders in one of the stores.
I would have saved time...
Translated reviews
Response from HawaiiSurf
Hello Sir,
It has been possible since last week, you can have your order delivered directly to the HawaiiSurf store in Paris :)
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Perfect, just stretches a bit too much
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 26/05/2020
I did not receive the product
Translated reviews
Response from HawaiiSurf
Hello,
The package is delivered to you, please check with the carrier. Unable to reach you, you provided a wrong number.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/05/2020
Recent purchase of a pair of rollers. The item was not checked before shipping, result: one brake is missing, moreover the box is more than deplorable whereas it is required in the sales conditions that the return of merchandise will only be accepted with intact packaging!!!
I requested a reshipment with a refund... I am waiting for confirmation.
I am disappointed.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We apologize for this inconvenience, our customer service has responded to you and was able to find a solution.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Order quickly sent but the package was not in good condition upon delivery, fortunately the rollers were intact.
Translated reviews
Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier and apologize for this inconvenience..
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Very serious. Order handled quickly and delivery on the scheduled date.
Unfortunately, despite good packaging, the box of the quad rollers was damaged. It's for a birthday gift.
Translated reviews
Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the packaging...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
satisfied with the board and the delivery. However, the grip on the board must have been applied by an intern I think ^^ not very serious
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the grip...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Overall you are very efficient.
There were certainly some issues but I can say that until the end you made sure everything was resolved. I will obviously continue my purchases on this site with complete confidence.
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Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Great
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
Difficult to get my package, GLS relay point very unfriendly.
Translated reviews
Response from HawaiiSurf
Hello,
We are forwarding the information to the carrier, we thank you for bringing this information to our attention and still hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/05/2020
My bearings are not working properly
Translated reviews
Response from HawaiiSurf
Hello,
Thank you for your feedback, our service has addressed this issue :)
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Excellent shopping experience. I recommend it to everyone. The only point to improve: the packaging of the product and the cardboard. We need to be ecological and minimize waste as much as possible. There is a way to enhance the visual presentation and respect Mother Nature. Otherwise, great job everyone.
Translated reviews
Response from HawaiiSurf
Good evening sir,
We thank you for your positive feedback, we want to clarify that our packaging comes from cardboard that we recycle and we even have a partnership with the association "1% for the planet". HawaiiSurf is a company committed to environmental preservation.
Please also know that our order preparers are trained to protect the products you order as much as possible; if there was excess cardboard, it is because they certainly thought the product needed it :)
We hope to see you again very soon for an even more eco-responsible experience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
PRODUCTS AS DESCRIBED, serious site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
very good responsiveness, despite a package that was a bit mishandled by the transport
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Clear and aesthetic navigation. A slight bug: the rollers I ordered on the site were actually out of stock.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good, no problems to report
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Smooth site and a lot of choices
Translated reviews
Response from HawaiiSurf
Hello Sir,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Attractive site
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
It was easy to order and the delivery was quite fast.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
The package arrived very well and is of very good quality, we are satisfied.
The only downside: it was dropped on the ground in the farm. No one received it or confirmed having received the package. If it had been lost or stolen, we wouldn't know anything. I plan to place another order with you. There is a bell to the right of the entrance to the farm. Please ring and deliver my next purchase directly to me in person.
Translated reviews
Response from HawaiiSurf
Hello Madam,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We will inform the carrier about this unacceptable method.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Skis received completely rusty, site to avoid
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Response from HawaiiSurf
Hello Sir,
Our customer service has responded to you on this matter and found a solution, we are making a commercial gesture to apologize for this inconvenience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Fast delivery and item as described
The delivery price is relatively high.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Very satisfied with my order, smooth site, describes the items well, relatively fast delivery for my part
Translated reviews
Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
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