HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I received my order very quickly and that is really pleasant, however I ordered a red Habitat dock and received a green one. And the same for the trucks, I ordered them with the red venture logo (the classic) and those are not the ones I received.. in the end the whole set works very well but it was not my original choice so a bit disappointed in that regard...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that an error occurred with your order, if you have not yet assembled your skateboard we can still discuss sending you the products that match your request. We still thank you for your positive feedback and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Order placed on an unknown site until now but very satisfied: wide choice of skates, extremely fast delivery with contact from the carrier to know the delivery preferences...
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we are happy that this new experience has met your expectations! We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
Fast and well packaged
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2020
very good site, I am happy with my order only the shipping costs are a bit high but otherwise it was fast and I am very satisfied with the products
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that your experience with HawaiiSurf went very well overall, regarding shipping costs we do not set them, you can benefit from free shipping for a total purchase of €79. We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2020
Lack of description on the product on the site: but extremely satisfied with the products and the handling of the order.
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, can you tell us what you found lacking in the description so we can make the changes? We hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2020
Received within an acceptable timeframe considering the confinement period.
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Well done
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, we look forward to seeing you very soon on HawaiiSurf.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
I was not satisfied with the product (maybe poorly described on the site?) however the after-sales service is top-notch. All that's missing is free returns without shipping costs!
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Response from HawaiiSurf
Hello Madam,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2020
No worries
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive review, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Good.
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Response from HawaiiSurf
Hello Sir,
We thank you for your review, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/03/2020
Top, nothing to say, too bad there's a lack of reviews on shoe sizes
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Response from HawaiiSurf
Hello Sir,
Can you tell us a bit more, what do you mean by 'lack of reviews on size'? We want to thank you anyway for sharing your experience on our website. See you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Simple navigation, product conforms to my expectations and attractive price.
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Response from HawaiiSurf
Hello Sir,
Thank you for your feedback, we just have a small point to improve to reach perfection, feel free to tell us what you felt was missing, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2020
My board arrived broken due to transport...
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Response from HawaiiSurf
Hello Sir,
Our entire team is deeply saddened by this news which has concerned us all today. The carrier has been informed, we will discuss together tomorrow regarding your surfboard to see what procedures are possible to address this incident. We sincerely apologize for this inconvenience...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Good delay
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
Very fast
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Response from HawaiiSurf
Hello Sir,
We thank you for your positive feedback, see you soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
I recommend the purchase as well as the delivery, but I find that there are missing product explanations on the site.
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Response from HawaiiSurf
Hello Madam,
Thank you for your feedback, can you tell us what information was missing on the site regarding your product so we can provide additional information?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/02/2020
This time and only this time, the package was poorly packaged, the parcel was torn but fortunately no consequences for the delivered product.
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Response from HawaiiSurf
Hello Sir,
We are sorry that this experience with our delivery person did not go well. Thank you for your loyalty and for bringing this to our attention.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2020
I had an issue with my order, the product was not as ordered. The customer service never responded to me. However, I received the package on time.
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Response from HawaiiSurf
Hello Madam,
Our customer service tried to contact you to provide a solution, a voicemail was left with a number you can call back. We sincerely apologize for this inconvenience and we are committed to prioritizing your case!
Best regards,
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2020
Missing information about shipping. I saw the equipment arrive without being informed even though I had called to inquire.
Fortunately, I was present by chance.
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Response from HawaiiSurf
Hello Sir,
Very surprising that you did not receive tracking on your order, we apologize for this inconvenience. We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2020
Rather satisfied. Delivery a bit longer than announced.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your delivery was unusually long, however we hope to see you again very soon for a new and shorter experience regarding waiting time. Thank you for sharing your experience through this review!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
Fast delivery, good quality product
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Response from HawaiiSurf
Hello Madam,
We thank you for taking the time to write to us, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2020
After a first average experience, order never received, late refund.. I tried Hawaii surf again.. and this time, top!! Order processed quickly, shipped directly and received in 48h.. product as described, very fair price (sales).. good experience, I would recommend without worries..
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read that this new experience with HawaiiSurf went well, we constantly strive to improve our services! We would like to thank you for this positive review!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Fast delivery
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Response from HawaiiSurf
Hello Sir,
We would like to thank you for your positive feedback, we hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I couldn't find access to 'FFRS', do licensees no longer have the right to the 10% discount?
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Response from HawaiiSurf
Hello Madam,
Don't hesitate to visit our Facebook page to send us your license, our customer service will take the time to respond to you and explain the procedures!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2020
Quite clear and well categorized. A little more fluidity would be welcome but we are in detail. Overall it is very good
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Response from HawaiiSurf
Hello Sir, Thank you for your review, we try day after day to improve our website! We want to offer you quality service on all our platforms! See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/01/2020
All the Hawaii surf part is excellent but the GLS delivery service is very poor. The delivery person did not deliver because there was no one even though I was there. No notice left. I had to go pick it up at the warehouse. In short
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that your experience with our carrier did not go well, we are trying to do our best to ensure that this situation does not happen again! Your comment will be forwarded to them as soon as possible! We thank you for your comment which will help move things forward positively.
We hope to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2020
Just a downside: the dimensions of the board I was given are not correct. The board is therefore thinner and less wide than expected. With therefore a lower volume. It's a shame but otherwise the board is superb, well glassed and delivered quickly! Almost a perfect score...
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that the product ordered does not exactly match what you received, we apologize! Our customer service will contact you quickly to find a solution. We still thank you for your comment which, despite this mishap, remains positive.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2020
Product received on time. Nothing to report.
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Response from HawaiiSurf
Hello Sir, We are delighted to learn that your shopping experience went well on our website. We want to thank you for taking the time to write to us. See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
Everything went well, fast shipping, great gear, in short, I recommend.. loyal for many years!!!!!!!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read comments from you again, we thank you for your loyalty and for putting so much enthusiasm into your review!
See you soon, the HawaiiSurf team!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Normal
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Response from HawaiiSurf
Hello Sir,
Glad to know that everything went normally!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very intuitive
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Response from HawaiiSurf
Hello Sir,
Indeed, we strive to constantly improve our website to make it easier for you to use, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Fast delivery, competitive prices but little choice on the site
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Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, can you tell us which products you would have liked to see on our site or brand?
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Order received as expected and on time. However, the fact that I couldn't choose a pickup point close to my home is very inconvenient and this is the first time this has happened to me with HawaiiSurf.
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that your shopping experience went more or less well on our website. We thank you for your comment! Regarding the pickup points, HawaiiSurf is not the decision-maker on the pickup points but we will inform our carrier.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very good service. Easy navigation and searches on the site, convenient ordering and payment method via Paypal, order received on time and without issue.
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that your order on our site went well, thank you for your comment!
Hoping to see you again very soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I went to the store, friendly and attentive salespeople. Good advice and great products as a result. Thank you!
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that our customer service met your expectations! We thank you for your visit and also for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
compliant with the order; delivery time a bit longer than expected
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery time did not go as it should have!
We apologize for the inconvenience caused and we thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/01/2020
I still don't know where my purchase is, made on 05/01 (Your Ref.: PEGMQDJUR)
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Response from HawaiiSurf
Hello Sir,
After checking the status of your order, we found that it was pending at customs. The pickup point you chose in France is considered a Swiss pickup point. We are currently processing your file so that you can enjoy your order as quickly as possible. We apologize for this inconvenience and wish you a nice day. The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Well-made site, good product quality.
Having already been to the store, very good advice.
However, I regret that the store is unreachable (too bad when you are in the provinces). No update on the delivery tracking on the GLS site (shipping status, estimated delivery date)
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Response from HawaiiSurf
Hello Sir,
We are happy to read from you and we thank you for your constructive comment. Regarding our customer service, we are implementing a new system so that all our customers can be informed as quickly as possible.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2020
Disappointed to have received a different item. No one offered to exchange it. So my review is unsatisfied.
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Response from HawaiiSurf
Hello Madam,
We are sincerely sorry for this unusual delay in response, we are doing everything possible to make our customer service as efficient as possible! The information has been forwarded to our service, we will contact you very quickly! We apologize for this inconvenience and thank you for taking the time to write to us so we can advance your case!
On behalf of the entire HawaiiSurf team, we wish you a pleasant day, hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/12/2019
My package took a month to arrive.
And I could only get one item out of two because it was out of stock.
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Response from HawaiiSurf
Hello Madam,
We are sorry to hear that your package took so long to reach you, we will contact you during the day so we can find a solution!
We wish you a pleasant day, the HawaiiSurf team.
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