Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 21/06/2019 à 20h08 following a purchase from 19/06/2019

Well packaged

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Acheteur Vérifié

Published on 17/06/2019 à 10h25 following a purchase from 14/06/2019

I ordered roller wheels, they were very poorly packaged. And I ordered on Friday, I paid almost 10 euros to be delivered the next day before 1 PM, result I only received them on Monday, if I had known it was misleading, I would have chosen a less expensive delivery... I am disappointed

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Response from HawaiiSurf Published on 25/06/2019

Hello, As indicated black on white when choosing Chronopost, orders on Friday are scheduled for delivery the following Monday. I don't see how this can be misleading when what you describe is exactly what is announced/planned when you made your purchase. The Street Invaders wheels were indeed sent in a box, not requiring additional packaging. Did they arrive broken? Damaged? Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 16/06/2019 à 13h56 following a purchase from 10/06/2019

very prompt in terms of ordering, good choice for all kinds of items.

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Acheteur Vérifié

Published on 12/06/2019 à 18h26 following a purchase from 25/04/2019

Error on the order, but very understanding customer service.

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Acheteur Vérifié

Published on 11/06/2019 à 13h42 following a purchase from 03/06/2019

Good

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Acheteur Vérifié

Published on 08/06/2019 à 20h03 following a purchase from 03/06/2019

Fast shipping, compliant item

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Acheteur Vérifié

Published on 06/06/2019 à 13h00 following a purchase from 01/06/2019

Shipping without problems

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Acheteur Vérifié

Published on 02/06/2019 à 15h06 following a purchase from 25/05/2019

Good

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Acheteur Vérifié

Published on 02/06/2019 à 10h10 following a purchase from 28/05/2019

A very good site with a choice.

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Acheteur Vérifié

Published on 02/06/2019 à 09h31 following a purchase from 25/05/2019

well-informed site

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Acheteur Vérifié

Published on 28/05/2019 à 22h12 following a purchase from 10/05/2019

Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.

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Acheteur Vérifié

Published on 28/05/2019 à 08h38 following a purchase from 21/05/2019

Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)

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Acheteur Vérifié

Published on 26/05/2019 à 21h20 following a purchase from 18/05/2019

Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.

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Acheteur Vérifié

Published on 26/05/2019 à 16h07 following a purchase from 11/04/2019

A bit expensive. Some items are hard to find.

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Acheteur Vérifié

Published on 26/05/2019 à 13h22 following a purchase from 22/05/2019

Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.

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Acheteur Vérifié

Published on 25/05/2019 à 21h53 following a purchase from 21/05/2019

the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice

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Acheteur Vérifié

Published on 21/05/2019 à 08h28 following a purchase from 15/05/2019

nothing

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Acheteur Vérifié

Published on 20/05/2019 à 23h05 following a purchase from 11/05/2019

very fun

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Acheteur Vérifié

Published on 19/05/2019 à 18h24 following a purchase from 16/05/2019

Box completely shattered

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Acheteur Vérifié

Published on 18/05/2019 à 21h33 following a purchase from 10/05/2019

Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.

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Acheteur Vérifié

Published on 17/05/2019 à 15h53 following a purchase from 11/05/2019

Well equipped, but the roller area a bit too small during peak times as was the case last Saturday

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Acheteur Vérifié

Published on 17/05/2019 à 14h21 following a purchase from 13/05/2019

very well done, easy to navigate

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Acheteur Vérifié

Published on 16/05/2019 à 20h09 following a purchase from 13/05/2019

Efficient and good job!

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Acheteur Vérifié

Published on 16/05/2019 à 18h58 following a purchase from 13/05/2019

Very good bearing!!!
The only problem I had with any bearing is that I had to hammer it in.

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Acheteur Vérifié

Published on 16/05/2019 à 14h39 following a purchase from 12/05/2019

Nothing to report.

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Acheteur Vérifié

Published on 16/05/2019 à 10h04 following a purchase from 10/05/2019

Clear, cheerful, dynamic site.

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Acheteur Vérifié

Published on 15/05/2019 à 08h19 following a purchase from 10/05/2019

Fast and efficient

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Acheteur Vérifié

Published on 14/05/2019 à 21h34 following a purchase from 09/05/2019

Easy to use

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Acheteur Vérifié

Published on 13/05/2019 à 09h00 following a purchase from 04/05/2019

Very good site, reliable, fast delivery

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Acheteur Vérifié

Published on 13/05/2019 à 08h08 following a purchase from 09/05/2019

many references in stock, and perfect delivery!

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Acheteur Vérifié

Published on 11/05/2019 à 16h10 following a purchase from 08/05/2019

Good

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Acheteur Vérifié

Published on 10/05/2019 à 18h29 following a purchase from 06/05/2019

Top! Thank you

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Acheteur Vérifié

Published on 10/05/2019 à 08h46 following a purchase from 25/02/2019

Package received quickly at the right place and without needing to search for it.

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Acheteur Vérifié

Published on 09/05/2019 à 19h49 following a purchase from 27/04/2019

Good site

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Acheteur Vérifié

Published on 09/05/2019 à 17h07 following a purchase from 03/05/2019

The 48h delivery took 5 days.

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Response from HawaiiSurf Published on 09/05/2019

Hello, you placed an order on Friday the 3rd. Your order was prepared by our service the same day. The weekend, the carriers do not work (as stated in the T&Cs, the delivery time concerns working days, so excluding weekends and public holidays). Your package was therefore taken care of on the first working day of the week, which is Monday. As you know, this Wednesday, May 8th was a public holiday, the carriers do not work that day (we do, but we are not carriers). So if we recap, with an order on Friday the 3rd, the package was taken care of the next day (Monday since the weekend the carriers are off), and delivered on the 9th, which is 3 days after the order, not 5 days. Indeed, there was a delay due to the public holiday on Wednesday, May 8th, we apologize for that but unfortunately Hawaiisurf cannot override the dictates of public holidays. Have a nice day.

Acheteur Vérifié

Published on 09/05/2019 à 13h16 following a purchase from 04/05/2019

Efficiency and compliance

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Acheteur Vérifié

Published on 09/05/2019 à 09h59 following a purchase from 28/04/2019

It should just be specified that the delivery time of 48 hours starts when the order is dispatched. I would expect to receive my order sooner, otherwise I am delighted! Thank you! Laura

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Acheteur Vérifié

Published on 08/05/2019 à 22h28 following a purchase from 04/05/2019

Fast shipping. Item as described. Too bad the postal pickup delivery is not available.

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Acheteur Vérifié

Published on 08/05/2019 à 12h07 following a purchase from 02/05/2019

Great site

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Acheteur Vérifié

Published on 08/05/2019 à 10h29 following a purchase from 03/05/2019

It's a shame to have to pay Chronopost fees when you already have orders over €200. Other than that, very good shop, fast delivery, wide choice of skates (except for people who wear size 39 like me).

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