HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
I would have liked to have more details on the dimensions of the snowboards, particularly the width at the waist depending on the size of the snowboard as well as the radius.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Website not used, but great store, and the seller is good advice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Some categories are too repetitive but otherwise very good site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/04/2019
I did not like the experience I had during my order. First, the tracking link for my order did not work, it was not sent to me a second time even after I asked, then I was not notified of the arrival of my parcel at the pickup point and finally I did not receive the free grip that is supposed to be provided with the purchase of a board. If you want to buy skate products, I advise you to buy from another site.
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Response from HawaiiSurf
Hello, regarding the tracking link for the parcel, it sometimes bugs a bit but that only comes from DPD and not from our platform. Then regarding the deposit of your parcel and where you were not notified, that too is the responsibility of DPD as they should send you a text when it is at the pickup point. Regarding the grip, it is indeed an error on our part and I apologize for that. Did you speak to someone on the phone so we can send you one for free? Regarding the problem related to DPD, we will pass on the information you gave us. Remaining at your disposal. Best regards, Claude
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2019
Nothing to report, no problem but not notified by SMS of the delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
The shipment was a bit late due to a holiday, but the delivery was very fast! Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2019
Very good team, friendly and professional with a fun personal contact. I went to the store for advice on the gear and they are still pros who practice, so I was very well informed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2019
Very good site, very fast shipping and receipt as well. Only four stars because I only realized the next day that my package had arrived. If I hadn't checked on the delivery site (as it was not marked on the Hawaiisurf tracking), I would still be waiting for my package... Otherwise, other than that, nothing to say, you can order without any problem.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2019
No problem, well received
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2019
Fast delivery, compliant material.
Waiting for a refund on a mistake in my order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Easy to use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2019
Delivery was super fast. However, I am disappointed with the condition of the purchased item. The new snowboard I bought has several scratches. I'm even hesitant to return it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
Good site for riders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2019
The products are as described, customer service is perfect, very approachable and attentive, although a bit slow to reach. Only 4 stars and not 5, since HawaiiSurf unfortunately works with Chronopost... pay for delivery in less than 24h, receive it in 48h. Chronopost, really... Change the delivery service. Really.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/04/2019
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2019
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2019
Fast, low prices...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2019
Fast, clear and without mistakes
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2019
Very good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Very satisfactory.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/04/2019
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/03/2019
Correct
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2019
Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2019
Very good site, package delivered before the deadline! Impeccable!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2019
Fairly well stocked.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 22/03/2019
Having mentioned my phone number when ordering, I never received ANY TRACKING by email with a link or anything (I had to log in to the site) and NO SMS or anything telling me that the package was at the pickup point, I realized more than a week after the package arrived and without SMS the pickup office didn't want to give it to me!!! So I'm still without a package or progress on the order... it's quite poor for a first order.
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Response from HawaiiSurf
Hello,
We apologize for the issues encountered with the tracking, we indeed had transmission problems during this period.
For pickup, normally just an ID card in the name of the order is sufficient, strange that the pickup point decided otherwise.
We rarely experience delays in shipping, for future orders, if you haven't heard from us within 48 hours after purchase, don't hesitate to give us a call, our advisors can tell you more about the order.
However, this type of problem with tracking is very rare although quite annoying.
No need to exaggerate so much about the delays ;), your order from Friday night was sent the following Tuesday at our reopening and arrived on 27/03 not even a week before the package pickup on 02/04.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Fast delivery, and a responsive team in case of problems.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Order ok, slight delay in shipping but responsive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/03/2019
Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/03/2019
Interesting if one wishes to place an order for streetwear clothing etc
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2019
The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/03/2019
Fast delivery, the items could however be better packaged.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2019
My order was sent to another customer
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Response from HawaiiSurf
Hello,
We sincerely apologize for the delivery delay due to this issue.
We indeed had an error on a shipment, the board being the last in stock at the time of your purchase, we ordered a board from the brand to send it to you.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2019
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2019
Fast and reliable. But product descriptions are missing on some items.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/02/2019
Nothing to report, I recommend, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2019
Delivery issue quickly resolved by the very pleasant seller thank you Romain
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2019
Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.
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