Customer reviews of HawaiiSurf

Very good price. However, selling a board without grip always surprises me.

Meets my expectations

One of the two products arrived with a security tag forcing me to struggle to return it with a carrier that only existed at a distant pickup point from my home. The least they could have done was to immediately send me the product without the security tag at the same time as giving me a way to return the product. But no! Not content with messing up this shipment, HS did not trust me and therefore 15 days after receiving my order, I still have not received my product: this is LAMENTABLE

Simple order and very fast delivery. I need to return the product due to size, I can't give my opinion yet regarding the return.

Good transaction overall but the delivery 'the next day before 1 PM' was not respected despite the payment of the additional €20. And despite the announcement of a refund, I am still waiting 15 days later.

Products arrived in good condition despite the ridiculous box!

Good quality products and Juliette (customer service) is very good advice! Understanding and accommodating team. Only problem: the board is delivered in its cover (ordered with) without bubble wrap or special protection for the nose/tail as indicated on the site and confirmed over the phone… The board arrived safe and sound but could have suffered damage during transit and the note would not have been the same…

Very good service. The delivery during the holidays was a bit complicated but Hawaiisurf did a very good follow-up.

The cream is incredible, but as a negative point where the product comes from it is not sealed as a guarantee of quality

Good seller.
Compliant products and packaging OK.
But disappointed by the optional J+1 shipping before 1 PM: order confirmed on Thursday 13/02 at 4 PM and delivery on Monday 17/02. I think the carrier did not deliver on Saturday but it would have been better to indicate that.

Satisfied

Order received within the announced deadlines and products conforming to the description.

Easy navigation and package delivered quite quickly

Customer service was quite responsive even during the holiday period, I received reliable feedback :)

Easy to search

Did not receive the ordered product and impossible to reach them by phone

Good shopping experience. Intuitive site. However, the carrier took a long time to deliver. Too bad.

Delivery: Nothing to report - navigation OK

thank you for the exchange via chat, and for after-sales advice

Received in good condition, quickly and well packaged

Difficult to find what size corresponds to S/M? Not found

Pleasant site and very practical

The site is very interesting but watch out for sizes
The prices are very reasonable

Very good

Despite a slightly long delay (indicated on the site at the time of order) I do not regret going through Hawaiisurf. On the phone, they were able to quickly indicate where my order was in a very commercial way! It's pleasant.

Fast delivery. I was able to choose original poncho models at attractive prices

Clear site

I appreciated being received and advised over the phone to choose bearings for a 7mm axle.

the order return service is excellent

Careful shipping. Great site

Your packaging was too fragile, I had the carrier who came back to see me to sign a paper stating that he was not responsible for the damages and yes I think the packaging was not serious since the weight of the boards was just protected from contact with the ground with a piece of cardboard 5mm thick? Clearly, there was a lack of polystyrene at the edges of the cardboard or bubbles to protect the wooden boards, I have one that got damaged. So my recommendation is either to inform the parcel service that it is very fragile because it is just thin and fragile wood after all, so the slightest shock with asphalt can be dramatic or reinforce your packaging at the edges for this kind of product. Like the polystyrene that surrounds televisions for example because the slightest shock during transport exploded the wood, it was obvious that this would happen but it's okay I use it for decoration so I don't care but it will never go in the water, the water will seep into the crack. So 4/5 for the packaging otherwise 5/5 for the products in photos.

Very happy with the product. Very interesting price.
That said, avoid taking DPD as a delivery provider. Package not delivered to the requested relay point, the location had to be changed without my consent at least three times. Fortunately, I am in a large area with multiple relay points.
Aside from that, I highly recommend your site.

Package well protected

Great site. The back and forth on the pages brings you back to the top of the page and not to the place in the list where we stopped.

Upon receiving my order, one product is missing. I would like a response to my email!! And especially to receive the missing product that has been paid for. Thank you for your attention.

Very good

Fast and efficient delivery, nothing to complain about, product conforms to the description.

Suellen from customer service is really top-notch for customers. Super professional, efficient, and courteous.

It's slow and getting responses is always slow. It's been two weeks since I requested the return and it's still SLOW!!!!! No news. I don't know what we're waiting for, a return label can be created in a few moments so it would be great to take advantage of it and move forward a bit.

Very good service for information, but order with the May bridges which caused delays in reception. I regret that the choice of roller wheels online is becoming more and more limited; more hyper concrete :(