Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 15/05/2018 à 15h11 following a purchase from 10/05/2018

The site is good.

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 10/05/2018

Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.

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Acheteur Vérifié

Published on 14/05/2018 à 14h49 following a purchase from 22/04/2018

Good, just an info arrived late,

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Acheteur Vérifié

Published on 12/05/2018 à 13h42 following a purchase from 08/05/2018

No notification

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Response from HawaiiSurf Published on 16/05/2018

Hello, your order was placed on May 8th and with the two public holidays that occurred, the order was shipped on May 11th. Here is the tracking number: 250494309072460862. Best regards.

Acheteur Vérifié

Published on 12/05/2018 à 07h27 following a purchase from 07/05/2018

Complete and competent

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Acheteur Vérifié

Published on 09/05/2018 à 16h30 following a purchase from 04/05/2018

Speed in delivery and processing of the order.

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Acheteur Vérifié

Published on 07/05/2018 à 13h32 following a purchase from 02/05/2018

Fast shipping

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Acheteur Vérifié

Published on 02/05/2018 à 19h39 following a purchase from 28/04/2018

Nothing to report.

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Acheteur Vérifié

Published on 30/04/2018 à 07h37 following a purchase from 25/04/2018

The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!

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Acheteur Vérifié

Published on 28/04/2018 à 18h24 following a purchase from 24/04/2018

I recommend, fast delivery in plastic packaging in its box dented on the side.

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Acheteur Vérifié

Published on 28/04/2018 à 08h48 following a purchase from 07/04/2018

I asked a question following my order, I did not get a response

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Acheteur Vérifié

Published on 23/04/2018 à 18h59 following a purchase from 25/03/2018

Very good lacks a rating for non-professionals maybe

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Acheteur Vérifié

Published on 22/04/2018 à 17h27 following a purchase from 18/04/2018

Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.

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Acheteur Vérifié

Published on 22/04/2018 à 13h37 following a purchase from 01/04/2018

Easy to use and interesting products.

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Acheteur Vérifié

Published on 16/04/2018 à 23h21 following a purchase from 13/04/2018

Always top-notch service. But perfection does not exist and I think there is always something to work on. Keep it up

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Acheteur Vérifié

Published on 13/04/2018 à 10h56 following a purchase from 08/04/2018

Reliable site. Fast delivery. I order from this site. Thank you!!!

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Acheteur Vérifié

Published on 11/04/2018 à 09h03 following a purchase from 04/04/2018

fast and efficient. I was super happy this time to receive my ungripped decks and in their original packaging. Note that the grip provided is really not great.

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Acheteur Vérifié

Published on 10/04/2018 à 20h22 following a purchase from 04/04/2018

Fast delivery and tracking

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Acheteur Vérifié

Published on 07/04/2018 à 16h51 following a purchase from 01/04/2018

Very fast shipping and products conform, nothing to report I recommend these very professional sellers.

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Acheteur Vérifié

Published on 04/04/2018 à 16h23 following a purchase from 29/03/2018

GOOD SIZE GOOD SUPPORT

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Acheteur Vérifié

Published on 04/04/2018 à 13h06 following a purchase from 30/03/2018

Product not sent due to zip problem. Too bad this wasn't done before the sale... Refund in progress

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Acheteur Vérifié

Published on 27/03/2018 à 08h08 following a purchase from 22/03/2018

Good

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Acheteur Vérifié

Published on 20/03/2018 à 19h34 following a purchase from 14/03/2018

I had a problem but it was neither Hawaii Surf nor the delivery person's fault, it was the parcel relay that didn't do its job, it got sorted out, I only give 4 stars because I would like the boards I order not to arrive gripped as they are for display, I can't find the option.
In short, Hawaii Surf always delivers!

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Acheteur Vérifié

Published on 20/03/2018 à 09h42 following a purchase from 28/02/2018

Serious site. Package in good condition

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Acheteur Vérifié

Published on 18/03/2018 à 20h41 following a purchase from 25/02/2018

Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.

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Acheteur Vérifié

Published on 16/03/2018 à 07h05 following a purchase from 05/03/2018

No after-sales service, it's really a shame... A problem with a delivered product, which can happen but impossible to get information on the procedure to follow. A bit complicated when doing e-commerce!!

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Response from HawaiiSurf Published on 16/03/2018

Hello,
we are reachable by phone, but also and especially for a manufacturing problem by email and FB messenger allowing you to send us photos.
We have no message on these two regarding a manufacturing problem with your 686 belt (we have noted your complementary product review to this one) the procedure to follow is described in the corresponding tab "Warranty & SAV" in the bottom menu of the site.
This makes me question since we have no request from you before this review, how did you come to this conclusion about customer service and the procedure to follow, which is written in black and white without even having to contact us even if it is always better and welcome in the context of an after-sales service.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 15/03/2018 à 14h20 following a purchase from 23/02/2018

2 to encourage them...
I'm trying to support the little boxes... But there is still work to be done... It's not very square yet
10 days after the announced delivery date... Still no news
No response to emails
Very very complicated to reach customer service... Who tells me they can no longer find the ordered item
No one is friendly and a refund in the process
I think I just had bad luck
I will still try again
Cyril

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Response from HawaiiSurf Published on 16/03/2018

Hello,
We are sorry for your purchase, indeed there was a lack of feedback on your order regarding preparation and customer service, we should have gotten back to you before the opposite became necessary.
Fortunately, this is not a generality, however some orders sometimes escape our attention.
We apologize once again for your order, we would have liked, like you, for you to enjoy your ski shoes, we thank you for your indulgence and understanding and hope to see you again on the site or in store!
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 12/03/2018 à 09h47 following a purchase from 08/03/2018

Good site

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Acheteur Vérifié

Published on 12/03/2018 à 09h20 following a purchase from 08/03/2018

Fast and meets my expectations

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Acheteur Vérifié

Published on 12/03/2018 à 06h05 following a purchase from 07/03/2018

Very good site for extreme sports

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Acheteur Vérifié

Published on 11/03/2018 à 18h44 following a purchase from 05/03/2018

Site to recommend. Clear and precise information.

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Acheteur Vérifié

Published on 09/03/2018 à 21h19 following a purchase from 04/03/2018

Delivery times a bit long, especially the product preparation stage, but corresponding to what was announced during the order confirmation!

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Acheteur Vérifié

Published on 07/03/2018 à 13h44 following a purchase from 03/03/2018

expensive shipping fees

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Acheteur Vérifié

Published on 06/03/2018 à 14h13 following a purchase from 21/02/2018

professional and quick for deliveries

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Acheteur Vérifié

Published on 06/03/2018 à 10h11 following a purchase from 10/02/2018

Perfect order
The products matched the photos perfectly

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Acheteur Vérifié

Published on 04/03/2018 à 10h25 following a purchase from 28/02/2018

Very fast shipping.

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Acheteur Vérifié

Published on 04/03/2018 à 08h53 following a purchase from 27/02/2018

the site is correct nothing to report overall

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Acheteur Vérifié

Published on 03/03/2018 à 10h36 following a purchase from 24/02/2018

Corresponds to the product, nothing to complain about.

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Acheteur Vérifié

Published on 01/03/2018 à 14h40 following a purchase from 25/02/2018

Timelines respected, package well packaged.

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Acheteur Vérifié

Published on 01/03/2018 à 00h51 following a purchase from 06/02/2018

Good, accessible by phone for the necessary additional information.

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