HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Poor stock management! Having a small budget and attracted by the site, I ordered a model that I liked, in the end, I waited a week for an order that would never arrive and I discovered it because I called the store to find out that they no longer have the model... so no order tracking and a waiting and disappointed customer. No compensation either. They advised me to request a refund as they could not match the initial offer. So disappointed.
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Response from HawaiiSurf
Hello Sir, We would like to apologize for this lack of follow-up and this stock error. It happens that some old products are in stock error due to their age. Unfortunately, we could not offer you a product at the same price because it was an item from an old collection with a -70% discount, which is €21 for a pair of SUPRA, which is a golden offer. The brands we offer are well above this price and without a discount, it is impossible to get shoes from this brand for less than €25. We invite you to check our site during the next sales and look among our old collections to stay within your budget. We will strive not to make mistakes in our stocks again. Have a good weekend. Best regards, Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2018
Package arrived on time, in good condition. Good service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
Deadlines respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2018
Very good site with a lot of choices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
excellent work, the only downside is the carrier
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/02/2018
Order delivered on time. Great. I unpack to try the size and there.... Bad surprise. The quick tightening cord of the shoe is detached from the handle. I ask customer service to contact me to know the procedure please. You have my contact details. Best regards. LG Jérôme.
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Response from HawaiiSurf
Hello Sir,
We tried to contact you by phone and left you a voicemail indicating the procedure for managing the after-sales service.
You just need to send us a photo by email at [email protected] so that we can assess the damage and contact the supplier to see if a repair is possible or if an exchange is necessary.
Best regards
Kevin VPC
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2018
Nice site but filter management needs improvement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2018
Good product but stained fixation and damaged box otherwise good
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/02/2018
For the busenitz model I ordered size 43.5 and received size 42 .....
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Response from HawaiiSurf
Hello,
We apologize for this error, have you already returned the pair? We can offer you an exchange if another model interests you or a refund for the wrong size received.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2018
In accordance with online descriptions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
good site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2018
Slight delay in delivery. But very good products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2018
Order to Brussels arrived in 5 days including the weekend.
However, not very responsive via email. But the important thing is to receive your order.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2018
Product in good condition, delivery time respected
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/02/2018
Lack of information about the products
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Response from HawaiiSurf
Hello,
What information were you missing?
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2018
It just lacks a bit of precision on the specifics of certain parts to refine the design of a skateboard, especially for a novice. Otherwise, nice site and beautiful design.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
never had any issues with a slightly less 'young' and more 'adult' welcome. I highly recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2018
Very disappointed upon receiving my wheels which are beige instead of purple. As explained to me by the person I spoke to on the phone, it doesn't change the properties of the wheel but clearly I wouldn't have chosen them because I wanted colored wheels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2018
Customer service and equipment choice are top-notch at Hawaisurf. Professional team. I don't give 5 stars because my snowboard, although well packaged, arrived with a 1 cm deep scratch on the nose. Given the price of the board, it's a bit annoying.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/01/2018
Ordered product delivered on time. Product (clothing) only placed in a box without being packaged, without protection... beware if the box gets wet for example...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2018
Order received quickly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Without follow-up, I could have waited a long time for my package (which had not been sent) but they were reactive and accommodating.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2018
Thank you for the speed, the prices, and the quality
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
-
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2018
Very good site, very detailed. I appreciate the interesting price. I took away one star because the product was supposed to arrive on the 20th and only arrived on the 22nd.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2018
Navigation is easy because it's really clear.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2018
I am happy with my order. Everything went well from ordering on the site to picking up in the store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2018
Fast delivery with very good tracking, I recommend!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/01/2018
Order delayed!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2018
Speed of delivery
Careful packaging
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Fast shipping, the product perfectly matches my expectations.
Nothing to say!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2018
Very fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2018
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Package received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2017
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2018
Reliable and serious with great promotions
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/12/2017
the delivery was late and there was no option of changing the delivery point.
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