Customer reviews of HawaiiSurf

Hello Sir,
We would like to sincerely apologize, our partner DPD who handles deliveries in relay points can sometimes cause problems.
The relay points are independent and can refuse packages at their discretion, if it is a package that is too large or simply if the relay has no more space or is not open, the delivery is postponed.
The relay points are just relays, DPD cannot be held responsible for their service and likewise for us. As everywhere, it happens to encounter unfriendly people.
We hope to count you among our customers despite this unfortunate incident.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this lamentable experience at HAWAIISURF.
You see, our VPC service only has 2 employees who are responsible for answering emails, calls, checking and shipping about a hundred orders for this holiday period and processing returns.
We do our best but unfortunately when we are on the line with one customer we cannot take another at the same time; the lines are therefore easily occupied.
For faster processing, it is preferable to contact us by phone as we have a lot of emails to handle, by phone it’s direct, provided you manage to reach us on the first try or otherwise via the Messenger application on Facebook where we sometimes respond even outside of our working hours.
It is true that there was also a day when the line was completely cut off but no one is infallible, we quickly contacted technicians to resolve this issue.
It seems that you had a lot of bad luck with this order but you can definitely return your product for an exchange or a refund, they are generally processed within 24-48 hours after receipt and refunds are received within 10 working days.
You have a period of 100 days to return your products so we hope you will overcome your fear to try the quality of HAWAIISURF's customer service and let us make it up to you for this series of complications.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Madam,
We sincerely apologize. Indeed, our order preparation teams could not reach you due to the high number of orders during this period, but normally we do contact our customers by phone to inform them of any anomalies.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Sir,
Indeed this system is constraining for more or less expensive products. Before we used to handle exchanges by reserving products but we encountered several types of problems:
It happened that customers did not return the product to us which meant we kept products aside for nothing.
It happened that customers returned products to us in a bad state and we could not therefore make the exchange (if the product has been used, worn out or completely broken or if the packaging is too damaged.
For this kind of processing, the downstream work is more complicated, especially for stock management.
As a result, we decided to modify our return processing by just doing refunds.
In fact, the goal is for the customer to receive the right product much faster, 24-48 hours compared to 3-5 business days before.
But for more expensive products, the customer just needs to inform us so that we set the product aside for them while ensuring that they will return the product for exchange.
We thank you for your feedback and hope to have answered your questions.
Have a pleasant end of the year.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this lack of seriousness on the part of our partner TNT. We have already reported to TNT that their agency in the North region is not exemplary as it is not uncommon for our orders in the Lille region not to be delivered to home. Moreover, during this Christmas period, the flow of packages is significantly higher than normal, which means that to meet delivery deadlines, some drivers drop off their last packages at relay points directly.
In any case, we will proceed to a refund of the shipping costs and we apologize again for the inconvenience caused.
Have a pleasant day and happy end-of-year holidays.
Best regards
Kevin VPC

Hello Sir,
We would like to apologize for this size error and also excuse our partner GEODIS for this incident with the package.
We have discussed with you so that you keep the board you received despite everything. We will credit you a voucher of €50 and send you materials so that you can repair this small scratch on the paint of the board.
We wish you a good end of the year.
Best regards
Kevin VPC