Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2017
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2017
Website quite clear overall.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/08/2017
One of the items in my order arrived damaged. Customer service is extremely slow and unresponsive. To this day my problem is still not resolved.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2017
Very good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 28/07/2017
Item no longer in stock, order delivered with more than a week delay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but lacking information regarding the tracking of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2017
Good value for money, you can find everything you need!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2017
A bit difficult to fit the bearings but it's okay
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2017
Good but the payment in three installments without fees with Oney does not work properly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/07/2017
Fast and quality shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2017
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/07/2017
Easy order on the site, delivery faster than expected (the package arrived before the email notifying me that it was arriving!)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/07/2017
Well-made site, easy to find what you're looking for
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2017
Fast and impeccable delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2017
Surfing, rollers, etc. This is not at all my universe, but I retain an impression of seriousness and professionalism. I will think about recommending this store to a third party more in line with your offer.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/07/2017
I had a 10€ discount code that I registered during payment but it was not validated when I contacted customer service, I was told I would be called back, I'm still waiting and otherwise they would deduct it from the next purchase. So upon arrival, it's always the customer who suffers. Personally, I will not recommend your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2017
I'm waiting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2017
too bad the shipping costs are so high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2017
Fast and protected deliveries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/07/2017
Be careful with TNT, the home delivery service is charged but not on time. I was a bit angry this morning when I received their text saying I was absent while I was at home.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2017
nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2017
Very good communication (order tracking + delivery)
Perfect
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2017
Nothing to report, however the parcel relay I chose should be excluded. I was looked down upon because I was a woman, I really didn't appreciate it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2017
Fast shipping, too bad the shipping costs can't be lower especially when ordering just a t-shirt that weighs nothing!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2017
Super site, a lot of choices in all areas (roller, snow ...), great prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2017
Choice, speed of shipping and good follow-up of my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/06/2017
No problems to report, ordered the day before and received the next day very quickly. It was very fast. I am happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/06/2017
Fast delivery !! Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2017
TNT as a delivery service .... Useless !!!
The package did not arrive at my home, I had paid for this service, had to go pick it up at a relay point...
I will not order from Hawaii surf again because of that.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2017
Package delivered quickly and without damage. Very good quality longboard ^^ luckily for its price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/06/2017
Very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2017
Order processing and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/06/2017
The necessary technical information is there and it's a plus.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2017
Well-organized site, easy to find what you're looking for. Concrete and useful information.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/05/2017
The mention 'If ordered before 3 PM' is just for decoration. My order was shipped on the day it was supposed to arrive... A blatant lack of professionalism; if you display delivery times, you should respect them, otherwise don't display them at all.
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Response from HawaiiSurf
Hello,
We apologize for the shipment of your order from June 8th, which was sent on June 9th with a one-day delay. You can verify on this same page of verified reviews that the mention 'If ordered before 3 PM' is not just decoration.
We do our best to ensure our orders arrive on time, but like all online sellers, sometimes there can be a mishap with an order.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/06/2017
Order placed urgently and received on time!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Efficient and quick shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2017
Good phone reception and good follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/05/2017
Good, but I was expecting a text confirming the arrival at the pickup point
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