HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Service met my expectations. Serious and respectful of commitments. Really to go the extra mile, maybe take a little more care with the packaging. I recommend the site without reservations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/02/2017
It would be good to include the size and weight of the item carrier, and give the size of the item so that we can have a better idea of what it looks like.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2017
Wasn't there a discount before when we had a sliding sports license?
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Response from HawaiiSurf
Hello Madam, This discount for license holders is still current, you just need to enter your license number after clicking on the 'Access FFRS' tab located above the 'My Account' button at the top right of the website page. We hope this answer has been helpful to you. Best regards, Kevin HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2017
Practical and efficient. I easily found what I was looking for and with a good promo for snow shoes. Fast delivery
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2017
Mask well received
model already opened with a scratched screen and that without a price reduction
+ screen less blue than in the photo!
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Response from HawaiiSurf
Hello,
We apologize for the condition of the product you received. What was the response from our customer service when you contacted them?
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2017
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2017
Readable and easy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2017
Serious site and very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2017
Very good, shipping costs a bit excessive but very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2017
Great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2017
blablabla
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
Order correctly delivered!! Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2017
very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
very fast delivery, however a disappointment regarding the absence of an assembly manual for the brake
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Response from HawaiiSurf
Hello Miss,
It is true that the manual is not provided for this product but we are at your complete disposal by phone, email and by mail if you need help with the installation or adjustment of a product.
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2017
Serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2017
Good... too bad there are no spare parts like the powerslide buckles (just the straps) that wear out very quickly... 11 / 13 / 16 cm...
That said, easy to order, quick to deliver.. Satisfied on this point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2017
fast, good. However, I would appreciate it if my name and first name were not written carelessly... thank you
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Response from HawaiiSurf
Hello Sir,
Your customer account was created by you, if there is a mistake in your name or address it must certainly be a typo. We use the data you provide us for delivery, which is why it is important to proofread carefully.
However, if we notice a significant error, we will contact you to verify the accuracy of the account data because our goal is for you to receive your products on time.
The typo in your first name has been corrected, certainly by you.
We remain at your disposal.
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
Interesting
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2017
Good, deadline respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2017
good product I recommend it
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
The store's anti-theft device was forgotten on the pants, a bit tricky to remove without damaging anything but phew I managed, fast shipping correct packaging
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Response from HawaiiSurf
Hello Sir,
Please excuse us for this oversight on the part of our preparation teams. In the event that you cannot deactivate the anti-theft device you can return the package to us at our expense* so that we can rectify this error.
* up to 10€ unless agreed with the shipping team.
Best regards
Kevin
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2017
Fast and efficient. No issues.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Despite a problem with the confirmation of my order, I remain very satisfied. Indeed, customer service acted quickly and efficiently. I therefore received my order which I am very satisfied with. Site to recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
Easy, well stocked, experienced
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2017
As always, very quick to process orders
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Good, but shipping costs a bit too high for the size and delay of the package
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/01/2017
Product received in a ball without packaging in the box
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Response from HawaiiSurf
Hello Sir, We apologize for the poor handling of your order. Did you receive both orders in the same condition? The cardboard box is the packaging. We take your comment into account and will remedy this situation. Best regards, Kevin, HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Order ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2017
Complete site and attractive prices.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Fast delivery 1 day! :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2017
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2017
A stock error gave me a scare between my online order and my delivery, but they managed to make up for it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2017
Always super fast regarding shipping, it's a pleasure! I would have given 5 stars if the board I received hadn't been a bit damaged at the tail, + some scratches here and there, I think it must have been tried... but well, - 20% on the product, this may explain that!;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/01/2017
Important choice of items with really good brands and products. A bit expensive. The choice of free delivery points is a bit limited.
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Response from HawaiiSurf
Hello Sir, Thank you for your comment. As for the price, we simply respect the recommended retail prices and try to remain competitive with good deals all year round. As for the choice of parcel collection points around you, it all depends on your region and the period, in remote areas or during holidays the number of collection points decreases. We chose this transport company for its collection points but also for the speed of delivery varying from less than 24h to 48h during the week. Best regards, Kevin HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2016
Good site
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/01/2017
Unfortunately, my order was forgotten and I had to go pick it up at the store in an emergency... bad luck! It's really a shame...
However, the staff immediately recognized their mistake, apologized, and tried to make amends, that's what I will remember. To err is human :-)
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Response from HawaiiSurf
Hello,
We apologize for your order, glad you were nonetheless satisfied with the welcome in the store,
Thank you for your feedback.
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2017
I love this site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/01/2017
No issues during and after the order. Serious and efficient contacts. Very fast delivery and item in perfect condition. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2016
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2016
Cool but expensive
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