HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Very disappointed with the carrier!
I had to check with several neighbors to find my package which arrived opened and tested!
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Response from HawaiiSurf
Hello,
We are sorry for this inconvenience. That is why we offer our customers different carriers. Our customer service has done its best to help you find the package.
We hope that the experience on our website was not disappointing.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2022
Package poorly wrapped, the grip rubbed against the board, I am disappointed by the lack of professionalism of your company.
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Response from HawaiiSurf
Hello,
We are sorry for the inconvenience caused, an error occurred during the preparation of your order. You can contact our customer service for a goodwill gesture. We hope this solution will compensate for your inconvenience.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Board width changed, thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Regarding information by phone for a snowboard jacket, top nothing to say, staff attentive and very good advice.
The only complaint is the choice of carrier, package received thrown behind the gate while there was a person present knowing that it was supposed to be delivered against signature.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Nothing to report and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Everything went well until the delivery which was average
The delivery person did not wait for us to arrive at the gate that the package was thrown over
Fortunately, the product is not fragile and we are alone on the property
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2021
Good product well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Shoes meet expectations, fast delivery and really interesting sale price. The French size indicated on the site is unreliable, it would be better to show the Riedell size from the box to find it, but the phone service to know it was efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
HawaiiSurf was Ok, but their cooperation with BMV logistic is misunderstanding… snowboard ordered 20.12.2021 - delivery to Poland 21.01.2022…
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
For delivery, it would be desirable to know the day of arrival of the package because the information given is 'delivery in progress' it doesn't say the day
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Hello, I received the hat but not the free grip.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Good products with friendly and competent sellers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
I am satisfied with the service of the site.
Very fast delivery after the order, product well protected in its package. Surf skate given as a Christmas gift for the greatest happiness of the person it was intended for!
Small downside on the delivery person who left my package with the neighbors even though I clearly stated that I did not want that to verify the condition of the package upon receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Order received on time and in very good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
Nothing to say, from order to delivery everything went well.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 04/12/2021
Order and shipping problem
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Response from HawaiiSurf
Hello,
We are sorry that you encountered a problem with your order.
What was the problem?
Can we do something to improve your experience?
The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
A few stickers would be cool... With a €200 order there wasn't a single one lol... Not cool
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Response from HawaiiSurf
Hello,
At the time of the order, you can ask us to include stickers!
Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
First purchase on the site, no problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
I really enjoyed my first visit to Hawaii surf (the site design, ease), I will surely come back again. Just a small hiccup with the sorting bar but nothing serious.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Great address! Great site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Good but a bit disappointed about the delivery, the box was crushed and you could see what was inside. My Christmas surprise was ruined. Finding your packages ripped open is really not cool.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Good but I would recommend improving the descriptions specifically on the snowboard boots where it is useful to know the stiffness and the area of practice of the boots, of course this information can be found on other sites but it could potentially lose customers if they find better or cheaper elsewhere, it's up to you to see these are of course just suggestions :)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2021
The photos are quite faithful to the ordered product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2021
Quality product in accordance with the description.
Coliz received several days after the date announced by the carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2021
Good delivery time and everything in order, but return fees not refunded in case of product return or exchange.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/10/2021
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/10/2021
Website needs improvement on filters for wheels because there are more than that in diameter 80. Otherwise, fast delivery, good promotion on certain items. Very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/10/2021
good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/10/2021
Fast and efficient shipping and just the right size
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2021
Lack of information on the actual size correspondence otherwise everything else is perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2021
Top delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/08/2021
Good product and fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2021
First order on the site which is very intuitive. Well-stocked online store.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2021
Nothing to report, thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2021
Very good site and very fast but the choice of the carrier GLS is less so. The latter warns that he will pass on such a day, only does it the next day without any warning of delay.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/07/2021
Very good quality
Good design
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2021
Clothing sizes should be compared to actual sizes or body types
Antihero Sweat Reserve Hood AH21SPSW004 in L is large compared to Picture Hamilton Zip MSW255DBMSP20 in L.
When you have a garment presented with a mannequin, in the description indicate its size and the size of the garment it is wearing, like "our model is 1.85m tall and wears size L" so we have an idea of the fit to choose to order correctly and avoid returns.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2021
Very good site I would recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Actually, I sent the same request, on Instagram and by email. And I did not receive the same response. Being a novice since it was a skateboard for my grandson. So I don't know if I made the right choice. But the board is of good quality
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