Customer reviews of HawaiiSurf

9,4 /10

Based on 10 175 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 129 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 2 and 4 stars

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Acheteur Vérifié

Published on 28/06/2021 à 08h46 following a purchase from 27/06/2021

Quite practical for finding an item

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Acheteur Vérifié

Published on 17/06/2021 à 08h24 following a purchase from 31/05/2021

Responsive site, order received in 5 days.

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Acheteur Vérifié

Published on 16/06/2021 à 17h16 following a purchase from 13/06/2021

Order received 2 days after purchase as agreed. Great! Only negative point, the delivery person didn't give me time to check the package, he ran away.... GLS should choose your delivery people better, he never warned me, very unpleasant and unprofessional.

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Acheteur Vérifié

Published on 21/05/2021 à 07h47 following a purchase from 18/05/2021

Ultra fast delivery.
Good choice of products

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Acheteur Vérifié

Published on 11/05/2021 à 08h42 following a purchase from 06/05/2021

Product as described, fast delivery, no over-packaging

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Acheteur Vérifié

Published on 05/05/2021 à 13h46 following a purchase from 04/05/2021

Easy to access, everything is clear I placed my order in 3 minutes

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Acheteur Vérifié

Published on 20/04/2021 à 13h24 following a purchase from 19/04/2021

Friendly welcome, advice. Lack of choice due to small space probably.

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Acheteur Vérifié

Published on 15/04/2021 à 16h39 following a purchase from 15/04/2021

Easy and practical

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Acheteur Vérifié

Published on 13/04/2021 à 17h40 following a purchase from 01/04/2021

Very well, delighted with my purchase.

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Acheteur Vérifié

Published on 07/04/2021 à 21h54 following a purchase from 06/04/2021

Purchase in the Paris 14 store. Very good advice from the seller. Expert in his field. Very pleasant.

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Acheteur Vérifié

Published on 27/03/2021 à 21h00 following a purchase from 25/03/2021

The board received does not match the photo on your site!
1)-The nose of the board is different!
2)- the number of layers in red is not there!
3) too little technical information in the description for this longboard.

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Response from HawaiiSurf Published on 29/03/2021

Hello, we take your feedback into account and we remain at your disposal for any additional requests.
The Hawaiisurf team

Acheteur Vérifié

Published on 21/03/2021 à 08h02 following a purchase from 12/03/2021

The size of the received product does not match the size of the ordered product... delivery ok

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Acheteur Vérifié

Published on 14/03/2021 à 08h41 following a purchase from 08/03/2021

Payment refused, I reordered. Very good products that meet my expectations, excellent packaging and transport, I take away one star because I notice that customer attention could be better. I am confident for a next order.

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Acheteur Vérifié

Published on 10/03/2021 à 17h33 following a purchase from 03/03/2021

Excellent delivery within the announced deadlines and corresponding order, thank you

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Acheteur Vérifié

Published on 10/03/2021 à 10h36 following a purchase from 07/03/2021

Delivery times respected (48h), board intact, despite no protection in the box ...

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Acheteur Vérifié

Published on 09/03/2021 à 10h19 following a purchase from 24/01/2021

I received the board with a paint chip, I was told I would be refunded 10% and receive a 10% discount voucher for the next order. I received the 10% refund but never the discount voucher. Moreover, I did not find the paint chip in the packaging which means that the board was already packaged and sent damaged. In short, I am disappointed...

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Response from HawaiiSurf Published on 10/03/2021

Hello,
We sent you a promo code on 2/03 by email. It may have arrived in your spam. However, we can regenerate one for you if it is not findable.
Regarding this customer service case, we apologize for the inconvenience and have noted your comment to share it with our supplier.
Thank you,
Best regards,
The Hawaiisurf team.

Acheteur Vérifié

Published on 07/03/2021 à 22h41 following a purchase from 02/03/2021

Very good quality product. However, I was very disappointed with the delivery by GLS. I discovered my package thrown over my 2m high gate even though I had informed them on their site to leave it with my neighbor in case of absence. Fortunately, the material was fine but I find this behavior regrettable.

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Acheteur Vérifié

Published on 07/03/2021 à 10h37 following a purchase from 06/03/2021

Easy to place an order, prices are interesting but my credit card payment was refused, I called several times and sent an email and still no response. I am very disappointed!

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Response from HawaiiSurf Published on 10/03/2021

Hello, Indeed, your payment was refused. We therefore invited you to reorder via another credit card or another payment method like ONEY or PAYPAL. We hope you managed to place an order. However, do not hesitate to contact us again by email or phone during opening hours. Thank you, Best regards, The Hawaiisurf team

Acheteur Vérifié

Published on 24/02/2021 à 23h02 following a purchase from 24/02/2021

No.

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Acheteur Vérifié

Published on 22/02/2021 à 17h58 following a purchase from 22/02/2021

waiting for delivery on date

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Acheteur Vérifié

Published on 19/02/2021 à 14h06 following a purchase from 13/02/2021

jacket ordered on a Saturday, on Wednesday I send a message no response so on Friday still having received nothing I contact customer service who tells me they left a message on my mobile, message never received because the number was wrong but well in my customer account !!!!
stock error they did not have the ordered jacket
it would have been nice to send me an email to tell me, because in the meantime I bought the matching pants so conclusion wasted time and pants on my hands

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Response from HawaiiSurf Published on 24/02/2021

Hello, the voicemail was indeed left on Thursday at 10:04 AM by our customer service. We apologize for the incorrect number collected. This product was indeed in stock error, so we offered you an exchange or refund and your refund is now effective.
Thank you for your interest,
We remain at your disposal for any questions.
Best regards,
The HawaiiSurf team

Acheteur Vérifié

Published on 13/02/2021 à 22h39 following a purchase from 13/02/2021

Easy to order, I hope to be satisfied with the skateboard

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Acheteur Vérifié

Published on 07/02/2021 à 13h15 following a purchase from 22/01/2021

Fast and careful shipping.
Product conforms to the description.
Interesting price.

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Acheteur Vérifié

Published on 12/01/2021 à 11h09 following a purchase from 25/12/2020

Everything was perfect, however the color of the skateboard was not the right one, which is not very important.

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Acheteur Vérifié

Published on 08/01/2021 à 11h24 following a purchase from 05/01/2021

Package received on time and perfectly matching good quality, ps: small error on some nuts in accessories nothing serious in the process of resolution thank you

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Acheteur Vérifié

Published on 03/01/2021 à 19h57 following a purchase from 07/12/2020

The surf ordered at the beginning of December was supposed to arrive for Christmas, it is January 4th and still no surf in sight!!!!! When selling a product, have the courage TO ANNOUNCE THE DELAYS!!!!!!!

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Acheteur Vérifié

Published on 20/12/2020 à 16h21 following a purchase from 20/12/2020

I struggled to find how to refine my order with the size of the rollers. It's a gift and it's not easy to take the risk of getting it wrong...

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Acheteur Vérifié

Published on 17/12/2020 à 18h24 following a purchase from 13/12/2020

good selection of equipment meeting my expectations

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Acheteur Vérifié

Published on 17/12/2020 à 11h45 following a purchase from 16/12/2020

good presentation

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Acheteur Vérifié

Published on 15/12/2020 à 23h11 following a purchase from 15/12/2020

Really good, quick and easy order to make! The only downside is that my card, although MasterCard, could not be accepted for payment in 3 installments!

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Acheteur Vérifié

Published on 14/12/2020 à 09h43 following a purchase from 13/12/2020

Good shop, the site is well made, unfortunately we find fewer and fewer parts for Quads. One star less considering this.

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Acheteur Vérifié

Published on 11/12/2020 à 18h15 following a purchase from 11/12/2020

Perfect

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Acheteur Vérifié

Published on 11/12/2020 à 10h39 following a purchase from 05/12/2020

Delivery made within the deadlines. Board conforms to the description of the site.

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Acheteur Vérifié

Published on 10/12/2020 à 19h28 following a purchase from 05/12/2020

Great service, great products. Only downside, the temporary shop that doesn't allow you to see everything. We can't wait to see the future one!

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Acheteur Vérifié

Published on 09/12/2020 à 22h07 following a purchase from 09/12/2020

very good site

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Acheteur Vérifié

Published on 05/12/2020 à 15h48 following a purchase from 05/12/2020

Good

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Acheteur Vérifié

Published on 04/12/2020 à 16h47 following a purchase from 04/12/2020

Not disappointed, very good site

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Acheteur Vérifié

Published on 01/12/2020 à 10h50 following a purchase from 26/11/2020

Perfect order, the item seems to be of good quality, very satisfied! Delivery to a pickup point would be a plus to save on shipping costs...

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Acheteur Vérifié

Published on 30/11/2020 à 18h29 following a purchase from 29/11/2020

Good

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Acheteur Vérifié

Published on 26/11/2020 à 09h34 following a purchase from 25/11/2020

Smooth e-commerce experience. First order so I'm not going to get too excited and give 5 (and I haven't received my item yet ;) ). So far so good. :)

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