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N
Rating: 3 out of 5
The return process is too complicated. We receive via Chronopost but returns are done with GLS. No way to find a relay to return the package!!!
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 175 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 3 and 4 stars
Reset filtersC
Rating: 4 out of 5
Fast
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Y
Rating: 4 out of 5
Delivery as expected
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J
Rating: 4 out of 5
The article matches the description on the site. The discount is interesting.
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J
Rating: 4 out of 5
Very good
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M
Rating: 4 out of 5
Thick suit but just a small defect on the women's suit, a little bit unstitched at the knee joint. I glued it back myself
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S
Rating: 4 out of 5
Fast delivery, product as described, thank you very much
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P
Rating: 3 out of 5
I am surprised by the lightness and fragility of the surfboards... To see in use this summer
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S
Rating: 3 out of 5
Unfortunately poorly sized purchase Return of the order
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H
Rating: 4 out of 5
You do not offer a size for the plates, you put for the item I bought 2932; what does that mean? I bought it and it’s a size for children; it’s useless it didn’t seem so small in the photo.
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K
Rating: 3 out of 5
The product is too small I have to return it but the carrier GLS in Montpellier is unreachable
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R
Rating: 4 out of 5
The product corresponds well to the order, it just took a few days for shipping
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G
Rating: 3 out of 5
Product received with different wheels than those mentioned in the product sheet. We will contact customer service
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G
Rating: 3 out of 5
I was expecting a 100% cotton product, as indicated in the description, and I received polyester and nylon.
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C
Rating: 4 out of 5
Very good product
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P
Rating: 4 out of 5
Best price noted on the day I ordered the item (adidas superstar).
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L
Rating: 4 out of 5
Good deal especially for getting the XXL or 3 XL Rythm super brand
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J
Rating: 4 out of 5
Perfect surfboard! Delivery and packaging were very careful. However, the site offered me a sock cover when I added my board to the cart. I took it without looking too closely at the description, but the size did not match my board...
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F
Rating: 4 out of 5
The delivery was very fast. The delivery box was intact. However, the box of the rollers was in very bad condition. I had concerns for the rollers but they seem new. Second order on the site because the rollers from the first order were too small. No possibility to get the discount from the first order.
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M
Rating: 4 out of 5
10 days of waiting without information or tracking number between the payment of the order and the day of its preparation, which made me doubt the seriousness of the site.
Good surprise afterwards: I recommend.
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Good surprise afterwards: I recommend.
M
Rating: 4 out of 5
Good
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E
Rating: 4 out of 5
Good products but slow and chaotic delivery although expensive.
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L
Rating: 4 out of 5
More items with more specific choices.
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S
Rating: 3 out of 5
Order of July 24 / picked up at the relay point on August 4. long delay due to an error on the DPD tracking number due to the sender. obligation to send emails to DPD and Hawaii surf to know that the order had indeed arrived (info obtained from the customer service of Hawaii)
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Y
Rating: 3 out of 5
Lack of information on the technical part of the surfboard purchased and delivery time almost 3 times higher compared to the price of the chosen delivery.
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T
Rating: 3 out of 5
Delivery quite slow
No grip for the boards not specified on the site
No loyalty act despite a large order
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No grip for the boards not specified on the site
No loyalty act despite a large order
J
Rating: 3 out of 5
Order delayed twice: first by Hawaiisurf, then by the carrier. Moreover, the product is not the right one.
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B
Rating: 3 out of 5
Well-made site and easy to order, but significant delivery delay compared to what was announced (I couldn't enjoy my surf, my vacation ending...! :(
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C
Rating: 4 out of 5
Good quality and received quickly but tracking not very detailed
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R
Rating: 4 out of 5
Delivery times a bit long but it's a minor detail.
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A
Rating: 4 out of 5
The parcel took a little longer to arrive than expected, but the product was at a great price and I was really happy with my order
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K
Rating: 4 out of 5
Very satisfied
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R
Rating: 4 out of 5
GOOD INFORMATION
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M
Rating: 4 out of 5
GOOD
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R
Rating: 4 out of 5
Impeccable!
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J
Rating: 4 out of 5
Satisfied with the service from Hawaiisurf. For one more star, they should work with other carriers than DPD who are really the bottom of the basket in the profession
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N
Rating: 4 out of 5
Item conforms to the description and arrived in good condition, correct packaging, fast shipping, good promotion but it's better to wait for sales.
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N
Rating: 4 out of 5
Good follow-up
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Y
Rating: 4 out of 5
Very satisfied
Ultra-light pants, just as I wanted
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Ultra-light pants, just as I wanted
C
Rating: 4 out of 5
As per the order. The bottom is a bit small...
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