HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Good delivery however I was perhaps expecting a few extra stickers.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/05/2020
Order as described and delivered in 5 days
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
well-designed site, and product details easily accessible.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Too bad we can't pick up our orders in one of the stores.
I would have saved time...
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Response from HawaiiSurf
Hello Sir,
It has been possible since last week, you can have your order delivered directly to the HawaiiSurf store in Paris :)
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2020
Perfect, just stretches a bit too much
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/05/2020
Order quickly sent but the package was not in good condition upon delivery, fortunately the rollers were intact.
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Response from HawaiiSurf
Hello,
We are forwarding the information to our carrier and apologize for this inconvenience..
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/05/2020
Very serious. Order handled quickly and delivery on the scheduled date.
Unfortunately, despite good packaging, the box of the quad rollers was damaged. It's for a birthday gift.
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Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the packaging...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
satisfied with the board and the delivery. However, the grip on the board must have been applied by an intern I think ^^ not very serious
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We apologize for the grip...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/05/2020
Overall you are very efficient.
There were certainly some issues but I can say that until the end you made sure everything was resolved. I will obviously continue my purchases on this site with complete confidence.
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Response from HawaiiSurf
Hello,
It's a real pleasure to read from you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2020
Great
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/05/2020
Difficult to get my package, GLS relay point very unfriendly.
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Response from HawaiiSurf
Hello,
We are forwarding the information to the carrier, we thank you for bringing this information to our attention and still hope to see you again very soon.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2020
Excellent shopping experience. I recommend it to everyone. The only point to improve: the packaging of the product and the cardboard. We need to be ecological and minimize waste as much as possible. There is a way to enhance the visual presentation and respect Mother Nature. Otherwise, great job everyone.
Translated reviews
Response from HawaiiSurf
Good evening sir,
We thank you for your positive feedback, we want to clarify that our packaging comes from cardboard that we recycle and we even have a partnership with the association "1% for the planet". HawaiiSurf is a company committed to environmental preservation.
Please also know that our order preparers are trained to protect the products you order as much as possible; if there was excess cardboard, it is because they certainly thought the product needed it :)
We hope to see you again very soon for an even more eco-responsible experience.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/05/2020
PRODUCTS AS DESCRIBED, serious site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2020
very good responsiveness, despite a package that was a bit mishandled by the transport
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/04/2020
Clear and aesthetic navigation. A slight bug: the rollers I ordered on the site were actually out of stock.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/05/2020
I think Hawaiisurf is a good company with people who call you back.
But the fact that I haven't received any feedback regarding my order from May 12 particularly bothers me.
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Response from HawaiiSurf
Good evening,
You spoke with our colleague yesterday regarding your order, after you explained your situation to her, she immediately called the carrier to find out where your package was. Procedures are underway to find out what is happening with the carrier, we are closely monitoring your case to provide you with answers.
Amélie will contact you tomorrow to explain the steps that have been taken.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/05/2020
Good, no problems to report
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
Smooth site and a lot of choices
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Response from HawaiiSurf
Hello Sir,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Attractive site
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
It was easy to order and the delivery was quite fast.
Translated reviews
Response from HawaiiSurf
Hello,
It is a real pleasure to read your message, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/05/2020
The package arrived very well and is of very good quality, we are satisfied.
The only downside: it was dropped on the ground in the farm. No one received it or confirmed having received the package. If it had been lost or stolen, we wouldn't know anything. I plan to place another order with you. There is a bell to the right of the entrance to the farm. Please ring and deliver my next purchase directly to me in person.
Translated reviews
Response from HawaiiSurf
Hello Madam,
It's a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
We will inform the carrier about this unacceptable method.
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/05/2020
Fast delivery and item as described
The delivery price is relatively high.
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2020
Very satisfied with my order, smooth site, describes the items well, relatively fast delivery for my part
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Response from HawaiiSurf
Hello Madam,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Good reception of the rollers. Hawaii surf is attentive to our requests regarding the order. The rollers are of good quality (Frx80). However, I was not aware that this product was on 'drop and ship' (that it was not present with the sellers and required an additional delivery time).
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon :)
Regarding Dropshipping, it is announced at the beginning of the description that the product has an extended delivery time..
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good service but a bit disappointed not to have received the goodies (stickers) ;)
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
Regarding the stickers, we had run out when we shipped your order, our apologies...
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2020
Very good, but the carrier did not call..
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Response from HawaiiSurf
Hello Sir,
We will notify the carrier to take the necessary steps, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/04/2020
Nothing to complain about...
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2020
Very good, the leash is of good quality
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Fast and compliant with the order
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Good
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2020
Perfect nothing to say.
Just if the Sniper brand could indicate the size in circumference of the leashes because S-M or L-XL is not very precise.
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon. Regarding the leashes, we do not have the exact circumferences.. :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2020
Very serious and very fast. Just missing a bit more detail on the products
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Response from HawaiiSurf
Hello,
We thank you for your review, please let us know what you felt was missing on the product description sheet, hoping to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
I ordered a blue prohibition board: on the site it was dark blue and when I received it, it was turquoise blue...
More broadly, I think that if there were more photos of the items sold, it would be better
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Response from HawaiiSurf
Hello Sir,
We take your comment into account and are trying to add more photos of the models. We apologize for this photo that does not perfectly reflect the product you ordered, we still hope that the product meets your expectations.
Thank you for your feedback, hoping to see you again soon for an experience that meets your expectations :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Quite a complete surf range
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read you, we thank you for your review and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/04/2020
Excellent
Translated reviews
Response from HawaiiSurf
Hello Sir,
What a pleasure, a big thank you for your positive feedback! Hoping to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2020
Good
Translated reviews
Response from HawaiiSurf
Hello Sir;
We thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/04/2020
Good products. But very disappointed with the change of physical store: much less choice and the highly competent seller on the equipment is clearly no longer there. What a shame!
Translated reviews
Response from HawaiiSurf
Hello Sir,
We take note of your disappointment regarding all these new changes, rest assured, HawaiiSurf has not changed, we are still just as available to meet our customers' needs, we thank you for your positive feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2020
Problem with GLS during delivery but impeccable package and fast shipping.
Excellent customer service, top communication.
Translated reviews
Response from HawaiiSurf
Hello Madam,
We are happy to know that your situation has finally been resolved, we thank you for your positive review and hope to see you again very soon :)
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/04/2020
Serious site, delivery service always ensured despite the COVID-19 crisis
Translated reviews
Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read your positive feedback, we thank you and hope to see you again very soon!
The HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/04/2020
As per the order
Translated reviews
Response from HawaiiSurf
Hello Sir,
A real pleasure to read you, thank you! Hoping to see you again very soon!
The HawaiiSurf team.
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