HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Everything went well, fast shipping, great gear, in short, I recommend.. loyal for many years!!!!!!!
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Response from HawaiiSurf
Hello Sir,
It is a real pleasure to read comments from you again, we thank you for your loyalty and for putting so much enthusiasm into your review!
See you soon, the HawaiiSurf team!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Normal
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Response from HawaiiSurf
Hello Sir,
Glad to know that everything went normally!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very intuitive
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Response from HawaiiSurf
Hello Sir,
Indeed, we strive to constantly improve our website to make it easier for you to use, thank you for your feedback!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2020
Fast delivery, competitive prices but little choice on the site
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Response from HawaiiSurf
Hello Sir,
We thank you for taking the time to write to us, can you tell us which products you would have liked to see on our site or brand?
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Order received as expected and on time. However, the fact that I couldn't choose a pickup point close to my home is very inconvenient and this is the first time this has happened to me with HawaiiSurf.
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Response from HawaiiSurf
Hello Sir,
We are pleased to learn that your shopping experience went more or less well on our website. We thank you for your comment! Regarding the pickup points, HawaiiSurf is not the decision-maker on the pickup points but we will inform our carrier.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2020
Very good service. Easy navigation and searches on the site, convenient ordering and payment method via Paypal, order received on time and without issue.
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Response from HawaiiSurf
Hello Madam,
We are delighted to learn that your order on our site went well, thank you for your comment!
Hoping to see you again very soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
I went to the store, friendly and attentive salespeople. Good advice and great products as a result. Thank you!
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Response from HawaiiSurf
Hello Madam,
We are happy to learn that our customer service met your expectations! We thank you for your visit and also for your comment!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
compliant with the order; delivery time a bit longer than expected
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery time did not go as it should have!
We apologize for the inconvenience caused and we thank you for your comment!
See you soon, the HawaiiSurf team.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/01/2020
Pleasant site
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Response from HawaiiSurf
Hello Madam,
We thank you for your comment!
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/01/2020
Package arrived in a completely smashed box
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Response from HawaiiSurf
Hello Sir,
We are sorry to hear that the delivery of your package did not go well, we have reported the information to the carrier! We thank you for your comment.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Well-made site, good product quality.
Having already been to the store, very good advice.
However, I regret that the store is unreachable (too bad when you are in the provinces). No update on the delivery tracking on the GLS site (shipping status, estimated delivery date)
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Response from HawaiiSurf
Hello Sir,
We are happy to read from you and we thank you for your constructive comment. Regarding our customer service, we are implementing a new system so that all our customers can be informed as quickly as possible.
See you soon, the HawaiiSurf team.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The online experience went very well from the order placement - wide choice and competitive prices - to the product shipment... which never arrived.
Then begins a period of uncertainty where the feeling that the problem is not being addressed prevails and that one must be insistent to get answers.
However, the fact is that with patience, the customer service handling was up to the problem encountered since everything was sorted out but after a little over a month of exchanges; for an online site, this may seem long.
If you encounter a problem that requires customer service intervention, be patient, there will be a resolution. Don't cry scam because the resolution takes time.
I hesitated between 3 and 4 stars to indicate that customer service needs to improve on communication and possibly in human resources. Probably a matter of time.
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Response from HawaiiSurf
Hello Sir,
We thank you for your very constructive feedback that points out the areas where we need to make improvements.
Very concerned about our customer service, we are doing everything possible to respond as quickly as possible to all your expectations. We are delighted that this experience ended positively for you. Please know that your comment means a lot, which is why we have since taken the necessary steps to mobilize more people in customer service.
Hoping to see you again very soon, we wish you a pleasant day,
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/12/2019
Errors in the order and on the site were eventually resolved amicably, causing only a delay in delivery.
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Response from HawaiiSurf
Hello Sir,
We are sorry to learn that your order may have encountered an error, we are doing what is necessary to ensure this does not happen again! We would like to thank you for your comment.
Hoping to see you again very soon, we wish you a pleasant day!
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2019
Very good!
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Response from HawaiiSurf
Hello Sir,
We are delighted with your satisfaction, we are happy to have you as a customer! We want to thank you for your feedback.
Hoping to see you again very soon, we wish you a pleasant day.
The HawaiiSurf team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2019
The physical store being reduced to a small shop, trying on is almost impossible.
The products are good and the online references are numerous.
The staff is nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2019
The delivery date is respected.
However, the place where the package was dropped off is not very recommendable.
The person is unpleasant and does not look for the package, claims it has not arrived, even though it is just behind him.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2019
clear
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A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2019
best price of my search that day, same item and same brand
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2019
This is the first time I buy a board and they didn't offer me the grip. Had to order one and wait again... Otherwise, the board is cool!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 12/12/2019
"+(+*-&-%]^]
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
product corresponding to the photo, delivery time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2019
Damaged package...
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/12/2019
Satisfied
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A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/12/2019
Very disappointed with the delivery and no response to my message from customer service...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Good site!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Product conforms to the photo, very good quality, delivery respected
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Bad customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
The site is very good, you can find your way perfectly. I am delighted.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Order received quickly, in line with my expectations. The downside concerns the packaging which leaves something to be desired: a large plastic envelope where the bearings and my bones speed cream were well shaken, a bottle of speed cream leaked.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Decent site but wrong item sent: a T-shirt instead of a sweatshirt.... at 56€!.... waiting for the exchange procedure....
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/12/2019
Hello
I have received the order, very happy except that there was no locking screw for the s5 yow truck.
Too bad
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Super fast delivery
Quality product
HOWEVER; Screws not included in the box without it being mentioned anywhere
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
Received quickly thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2019
Fast, beautiful material. Unfortunately, despite choosing a larger size, it doesn't fit... Had to return the product. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2019
The style and the board are very successful but it's a Christmas gift, I won't know if it's perfect until my son tests the board.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/12/2019
Good material but grip assembly not great
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
no delivery problems and attractive prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2019
No protections for the board in the package
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/11/2019
I received my bushings with a missing washer. And the soft package made everything loose, luckily the lubricant for bearings was well sealed! Everything was out of the boxes and packaging. Too bad the price was attractive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2019
Received but at a relay point and not at home as requested.
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