Customer reviews of HawaiiSurf

All good, except for a small impact (you can see the wood on 1cm) on the board

I would have liked to be informed that the boards were sold without grip. I would have ordered some.

I have ordered several times on the site, I am satisfied. The navigation is smooth although I preferred the previous layout. The delivery is fast. The only small downside this time was that one item was missing from my order, but very quickly the customer service was responsive and managed to rectify this small inconvenience, and the next day I received the missing item! Ordered items: several Invaders Seba 80 mm wheels of different colors, they have quite a good grip and last over time. A safe bet for freeriders and riders ;-) for good sessions in urban mode. I had a preference for the hyper-concrete G wheels but the site apparently no longer sells them, for me they had a bit more grip! I recommend this site for its seriousness.

Good reception of the products. However, it was impossible to select a pickup point via GLS while there is one just next to my house. So I opted for home delivery (paid) which was supposed to arrive between such and such date. Delivery a day earlier, not being at home my package was dropped off at the pickup point I wanted without incurring delivery fees. I specify that the pickup point selection did not show any PR in the center of Bordeaux, just a few in the CUB (quite far then). So we are forced to take the paid home delivery even though we will go pick up the package next to our home.

Delivery a bit long 10 days for stock

Article compliant deadlines respected

Nothing to report.

difficulties in validating an order

Delivery time too long, initially expected within 3 days and received in 8 days

Great

Fast and efficient

All good

simple to use website, product arrived in a very well protected package, however delivery took more than 48 hours.

board well packaged received quickly

Surprising stock management. And surprising customer service. Message left on the answering machine quite abrupt and no apology for the mistake.

I ordered on a Sunday and I only saw delivery information appear on Thursday. I tried to contact you by phone at least 10 times without success. I then sent you an email and got no response. However, on Thursday I received information from the carrier and I received my package on Friday. If I need again, I will order from your site but there is a big downside on communication.

Cool promotions

Not bad choice

Delivery a bit slow but staff who looked for solutions following a stock outage

Good when promotions

Lol

Well packaged

I ordered on Sunday with the Chronopost option (1 PM the next day) but I only received my order on Wednesday noon. I know it's a business day but I should have received it on Tuesday before 1 PM since I paid for this service

very prompt in terms of ordering, good choice for all kinds of items.

On this order, the blue Santa Cruz cap is junior size! I can't fit my head in it... too bad, nice product

Error on the order, but very understanding customer service.

Good

Fast shipping, compliant item

Shipping without problems

Hello, the delivery is fast as indicated but the delivery person is not the same because he arrived and only rang once, my cousin was sleeping and since he only rang once he wasn't sure so he didn't go out, then he left directly leaving an email rather than a text. Knowing that we do not receive the notification, he went back to Vannes which is still 1 hour away from my home. So the delivery person is a bit abusive.

The delivery times, the products and the packaging were very good however I sent a request to customer service for which I never received a response (in two weeks).

Good

A very good site with a choice.

well-informed site

Delivery times were respected but no message was sent to inform that the package was available. I had to call the store for information about the delivery.

Fast and efficient shipping.
Easy navigation on the website.
Lack of precision on the product (e.g.: waterproof fabric on the back for sitting)

Too bad the store doesn't open in the afternoon, it's discouraging.

Quality site and products, the tracking of the package should be improved, it's hard to understand if the package is in delivery or preparation, the information on this subject is too vague.

Very good website. Store where I bought my first board when I was a teenager 20 years ago. If it's still there, that's a good sign.
1 star less because the DPD pickup point didn't make much effort to look for my package which was indeed with them. So 2 trips for one package. Otherwise, customer service (Romain) is serious both in shipping and in the problem with DPD.

Good site, with tutorials, good quality equipment and a choice in every product range, a good specialized store in sliding sports, especially surfing, which is becoming increasingly rare in the Paris region.
Best regards.