Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 25/05/2019 à 21h53 following a purchase from 21/05/2019

the site and the professionalism for advice are top-notch. discounts on purchases and birthday vouchers are very appreciated. The suit looks nice

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Acheteur Vérifié

Published on 21/05/2019 à 21h58 following a purchase from 16/05/2019

Simple site where I often find promotions.

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Acheteur Vérifié

Published on 21/05/2019 à 08h28 following a purchase from 15/05/2019

nothing

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Acheteur Vérifié

Published on 20/05/2019 à 23h05 following a purchase from 11/05/2019

very fun

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Acheteur Vérifié

Published on 19/05/2019 à 18h24 following a purchase from 16/05/2019

Box completely shattered

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Acheteur Vérifié

Published on 19/05/2019 à 16h56 following a purchase from 24/04/2019

Good site, order placed easily

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Acheteur Vérifié

Published on 19/05/2019 à 09h06 following a purchase from 12/05/2019

Very good but no screws sold with the plates while the seller had confirmed to me that they were provided with the plates.

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Acheteur Vérifié

Published on 18/05/2019 à 21h33 following a purchase from 10/05/2019

Everything is ok, product conforms to the description & well packaged. Just the announced delivery time of 48/72 hours was not quite respected.

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Acheteur Vérifié

Published on 17/05/2019 à 15h53 following a purchase from 11/05/2019

Well equipped, but the roller area a bit too small during peak times as was the case last Saturday

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Acheteur Vérifié

Published on 17/05/2019 à 14h21 following a purchase from 13/05/2019

very well done, easy to navigate

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Acheteur Vérifié

Published on 17/05/2019 à 07h19 following a purchase from 18/04/2019

Well-made site, but I went to the store. No order via the site.

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Acheteur Vérifié

Published on 16/05/2019 à 20h09 following a purchase from 13/05/2019

Efficient and good job!

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Acheteur Vérifié

Published on 16/05/2019 à 18h58 following a purchase from 13/05/2019

Very good bearing!!!
The only problem I had with any bearing is that I had to hammer it in.

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Acheteur Vérifié

Published on 16/05/2019 à 14h39 following a purchase from 12/05/2019

Nothing to report.

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Acheteur Vérifié

Published on 16/05/2019 à 14h09 following a purchase from 09/05/2019

Delivery time and location not respected.

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Acheteur Vérifié

Published on 16/05/2019 à 10h04 following a purchase from 10/05/2019

Clear, cheerful, dynamic site.

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Acheteur Vérifié

Published on 15/05/2019 à 08h19 following a purchase from 10/05/2019

Fast and efficient

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Acheteur Vérifié

Published on 14/05/2019 à 21h34 following a purchase from 09/05/2019

Easy to use

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Acheteur Vérifié

Published on 13/05/2019 à 21h59 following a purchase from 30/04/2019

Online stock announced does not match availability in store. The presentation of the items could be more technical and precise.

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Acheteur Vérifié

Published on 13/05/2019 à 09h00 following a purchase from 04/05/2019

Very good site, reliable, fast delivery

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Acheteur Vérifié

Published on 13/05/2019 à 08h08 following a purchase from 09/05/2019

many references in stock, and perfect delivery!

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Acheteur Vérifié

Published on 11/05/2019 à 16h10 following a purchase from 08/05/2019

Good

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Acheteur Vérifié

Published on 11/05/2019 à 09h53 following a purchase from 28/04/2019

A week to receive the parcel, a bit long, but well there was a public holiday!

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Acheteur Vérifié

Published on 10/05/2019 à 18h29 following a purchase from 06/05/2019

Top! Thank you

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Acheteur Vérifié

Published on 10/05/2019 à 08h46 following a purchase from 25/02/2019

Package received quickly at the right place and without needing to search for it.

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Acheteur Vérifié

Published on 09/05/2019 à 19h49 following a purchase from 27/04/2019

Good site

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Acheteur Vérifié

Published on 09/05/2019 à 13h16 following a purchase from 04/05/2019

Efficiency and compliance

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Acheteur Vérifié

Published on 09/05/2019 à 09h59 following a purchase from 28/04/2019

It should just be specified that the delivery time of 48 hours starts when the order is dispatched. I would expect to receive my order sooner, otherwise I am delighted! Thank you! Laura

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Acheteur Vérifié

Published on 08/05/2019 à 22h28 following a purchase from 04/05/2019

Fast shipping. Item as described. Too bad the postal pickup delivery is not available.

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Acheteur Vérifié

Published on 08/05/2019 à 12h07 following a purchase from 02/05/2019

Great site

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Acheteur Vérifié

Published on 08/05/2019 à 10h29 following a purchase from 03/05/2019

It's a shame to have to pay Chronopost fees when you already have orders over €200. Other than that, very good shop, fast delivery, wide choice of skates (except for people who wear size 39 like me).

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Acheteur Vérifié

Published on 08/05/2019 à 09h11 following a purchase from 01/05/2019

I would have liked to have more details on the dimensions of the snowboards, particularly the width at the waist depending on the size of the snowboard as well as the radius.

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Acheteur Vérifié

Published on 07/05/2019 à 23h24 following a purchase from 29/04/2019

Very good

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Acheteur Vérifié

Published on 07/05/2019 à 17h59 following a purchase from 20/04/2019

Website not used, but great store, and the seller is good advice!

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Acheteur Vérifié

Published on 07/05/2019 à 12h47 following a purchase from 02/05/2019

Some categories are too repetitive but otherwise very good site.

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Acheteur Vérifié

Published on 07/05/2019 à 09h01 following a purchase from 28/04/2019

Lack of certain precision regarding a size guide depending on brands, the number of wheels in a set, details on possible returns

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Acheteur Vérifié

Published on 07/05/2019 à 07h02 following a purchase from 02/05/2019

Nothing to report, no problem but not notified by SMS of the delivery.

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Acheteur Vérifié

Published on 05/05/2019 à 13h30 following a purchase from 27/04/2019

The shipment was a bit late due to a holiday, but the delivery was very fast! Nothing to report

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Acheteur Vérifié

Published on 05/05/2019 à 10h25 following a purchase from 27/04/2019

Very good team, friendly and professional with a fun personal contact. I went to the store for advice on the gear and they are still pros who practice, so I was very well informed.

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Acheteur Vérifié

Published on 05/05/2019 à 08h03 following a purchase from 30/04/2019

Very good site, very fast shipping and receipt as well. Only four stars because I only realized the next day that my package had arrived. If I hadn't checked on the delivery site (as it was not marked on the Hawaiisurf tracking), I would still be waiting for my package... Otherwise, other than that, nothing to say, you can order without any problem.

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