Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 05/05/2019 à 02h34 following a purchase from 28/04/2019

No problem, well received

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Acheteur Vérifié

Published on 30/04/2019 à 23h54 following a purchase from 25/04/2019

Fast delivery, compliant material.
Waiting for a refund on a mistake in my order.

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Acheteur Vérifié

Published on 28/04/2019 à 21h04 following a purchase from 21/04/2019

Easy to use

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Acheteur Vérifié

Published on 28/04/2019 à 14h31 following a purchase from 26/04/2019

Delivery was super fast. However, I am disappointed with the condition of the purchased item. The new snowboard I bought has several scratches. I'm even hesitant to return it.

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Acheteur Vérifié

Published on 26/04/2019 à 20h59 following a purchase from 20/04/2019

Good site for riders

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Acheteur Vérifié

Published on 26/04/2019 à 15h18 following a purchase from 22/04/2019

The package was damaged

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Acheteur Vérifié

Published on 25/04/2019 à 23h24 following a purchase from 20/04/2019

The products are as described, customer service is perfect, very approachable and attentive, although a bit slow to reach. Only 4 stars and not 5, since HawaiiSurf unfortunately works with Chronopost... pay for delivery in less than 24h, receive it in 48h. Chronopost, really... Change the delivery service. Really.

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Acheteur Vérifié

Published on 25/04/2019 à 14h13 following a purchase from 18/04/2019

good

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Acheteur Vérifié

Published on 25/04/2019 à 13h21 following a purchase from 21/04/2019

Good product

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Acheteur Vérifié

Published on 23/04/2019 à 19h54 following a purchase from 08/04/2019

Excellent

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Acheteur Vérifié

Published on 20/04/2019 à 07h40 following a purchase from 16/04/2019

Fast, low prices...

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Acheteur Vérifié

Published on 19/04/2019 à 10h43 following a purchase from 15/04/2019

Fast, clear and without mistakes

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Acheteur Vérifié

Published on 18/04/2019 à 09h17 following a purchase from 13/04/2019

Very good site

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Acheteur Vérifié

Published on 15/04/2019 à 11h08 following a purchase from 09/04/2019

Very good

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Acheteur Vérifié

Published on 12/04/2019 à 13h20 following a purchase from 09/04/2019

Very satisfactory.

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Acheteur Vérifié

Published on 11/04/2019 à 19h34 following a purchase from 05/04/2019

Serious

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Acheteur Vérifié

Published on 11/04/2019 à 15h05 following a purchase from 08/04/2019

High delivery costs. Delay ok. Website ok

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Acheteur Vérifié

Published on 11/04/2019 à 14h34 following a purchase from 06/04/2019

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Acheteur Vérifié

Published on 07/04/2019 à 15h15 following a purchase from 27/03/2019

I don't know the site, but I do know the store. Following my dissatisfaction with 1 out of 2 products purchased, hawaiisurf contacted me to resolve my issue: this approach is positive in itself, let's wait for the follow-up. Nice material but in April, indeed, ski shoes are rarer and I should have acted sooner for this purchase.

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Acheteur Vérifié

Published on 07/04/2019 à 09h32 following a purchase from 29/03/2019

Correct

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Acheteur Vérifié

Published on 06/04/2019 à 12h50 following a purchase from 04/04/2019

Competent seller but unpleasant, with a smile it's nicer! Customers come to see sellers for information, not to be treated like someone who knows nothing. Sales technique needs to be reviewed...

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Acheteur Vérifié

Published on 04/04/2019 à 13h29 following a purchase from 31/03/2019

Very good and very reliable site! Order received within 3 days, however the white screw kit had slightly faded color because it rubbed against the screws...

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Acheteur Vérifié

Published on 02/04/2019 à 22h30 following a purchase from 28/03/2019

Very good site, package delivered before the deadline! Impeccable!

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Acheteur Vérifié

Published on 02/04/2019 à 12h53 following a purchase from 20/03/2019

Fairly well stocked.

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Acheteur Vérifié

Published on 01/04/2019 à 17h55 following a purchase from 23/03/2019

Fast shipping and neat packaging, but no tracking during shipping. I randomly went to the relay point suspecting it should have arrived since the few days I ordered. I find the site average since it was redone. It's pretty, but full of bugs, especially in keyword searches. And there was no tracking, too bad.

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Acheteur Vérifié

Published on 01/04/2019 à 14h02 following a purchase from 29/03/2019

First order placed.
The package has not yet been delivered.
This is therefore just a temporary review.

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Acheteur Vérifié

Published on 31/03/2019 à 08h58 following a purchase from 25/03/2019

Fast delivery, and a responsive team in case of problems.

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Acheteur Vérifié

Published on 30/03/2019 à 19h20 following a purchase from 25/03/2019

Order ok, slight delay in shipping but responsive customer service.

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Acheteur Vérifié

Published on 26/03/2019 à 23h18 following a purchase from 21/03/2019

Everything is perfect except for the included brakes that are missing. I don't need them but still. Otherwise, it's perfect haha.

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Acheteur Vérifié

Published on 26/03/2019 à 16h19 following a purchase from 18/03/2019

Interesting if one wishes to place an order for streetwear clothing etc

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Acheteur Vérifié

Published on 25/03/2019 à 07h37 following a purchase from 17/03/2019

The site is functional and very practical with great offers. However, it's a shame that I never received any SMS or even an email confirming that my order had arrived...

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Acheteur Vérifié

Published on 25/03/2019 à 07h05 following a purchase from 17/03/2019

Long delay for 10 euros of shipping

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Acheteur Vérifié

Published on 24/03/2019 à 02h08 following a purchase from 17/03/2019

Fast delivery, the items could however be better packaged.

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Acheteur Vérifié

Published on 22/03/2019 à 00h31 following a purchase from 14/03/2019

The box was pierced (broken through) and the inner plastic packaging was torn over 15 good cm! Fortunately, the wetsuit was fine! So packaging and transport need improvement!

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Acheteur Vérifié

Published on 19/03/2019 à 20h56 following a purchase from 08/03/2019

There are more and more days between the order and delivery, you say it’s shipped and it’s not true, I received the package today, March 19, before when I ordered from Claude I had the packages 2 days later, now it takes at least 10 days, when it’s been more than a week and I don’t have a package I call you not happy and strangely I receive 3 days after each complaint the promo code instead of the licensed rate never works. Best regards, Ghislaine Ponty

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Response from HawaiiSurf Published on 20/03/2019

Hello,
We sincerely apologize for the delay on this last order, we indeed had a hiccup with the shipment, the first envelope sent was lost by the carrier, everything was shipped and good for us.
Before having your feedback, to inform us that you hadn’t received anything, we then made an urgent reshipment. The fact that you call “not happy” has nothing to do with the reception shortly after, by simply informing us, happy or not we would have reacted in any case =) .
No need to generalize exceptions, delays remain rare, apart from this one corresponding to a delivery problem with the carrier. We noted only one delay for a set of bearings ordered during the sales last June.
When the code doesn’t work, we handle it manually, the refund of 10% of your order has actually been processed today.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 19/03/2019 à 17h32 following a purchase from 12/03/2019

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Acheteur Vérifié

Published on 18/03/2019 à 11h57 following a purchase from 11/03/2019

Fast and reliable. But product descriptions are missing on some items.

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Acheteur Vérifié

Published on 18/03/2019 à 11h11 following a purchase from 10/02/2019

Nothing to report, I recommend, fast delivery.

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Acheteur Vérifié

Published on 17/03/2019 à 16h30 following a purchase from 15/03/2019

Delivery issue quickly resolved by the very pleasant seller thank you Romain

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Acheteur Vérifié

Published on 17/03/2019 à 00h01 following a purchase from 13/03/2019

Efficient and fast! Good promotions at the end of the season. I ordered a Snow on Wednesday evening, received at the relay point on Friday. I take away one star because the cover of my LibTech board was torn. Phone inquiry was efficient.

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