Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 09/02/2019 à 20h00 following a purchase from 27/01/2019

package received rather "rudimentary", but no worries

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Acheteur Vérifié

Published on 09/02/2019 à 20h00 following a purchase from 27/01/2019

package received rather "rudimentary", but no worries

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Acheteur Vérifié

Published on 09/02/2019 à 19h24 following a purchase from 05/02/2019

Package conforms and on time

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Acheteur Vérifié

Published on 09/02/2019 à 11h07 following a purchase from 03/02/2019

The products are indeed what I ordered. I just thought the roller bag would be bigger (maybe lacking info to indicate that it is a bag intended for children's or junior rollers)

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Acheteur Vérifié

Published on 09/02/2019 à 02h00 following a purchase from 30/01/2019

Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!

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Acheteur Vérifié

Published on 09/02/2019 à 02h00 following a purchase from 30/01/2019

Very good shop that needs no introduction, just a slightly sturdier packaging at purchase would be welcome, and a few stickers would be great too! Otherwise, super!

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Acheteur Vérifié

Published on 08/02/2019 à 14h07 following a purchase from 06/02/2019

Shipping costs are quite high

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Acheteur Vérifié

Published on 07/02/2019 à 20h21 following a purchase from 05/02/2019

Very happy with the speed of shipping, however the small downside is that when I picked up my package the box was torn (mouse? Carrier?) Nevertheless, my item is intact. It would also be good to be able to go back and modify certain things once the order is placed, for example the relay point that I could not change. I would recommend without hesitation

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Acheteur Vérifié

Published on 07/02/2019 à 20h20 following a purchase from 03/02/2019

Fast shipping

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Acheteur Vérifié

Published on 07/02/2019 à 17h03 following a purchase from 30/01/2019

Serious site, no issues.

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Acheteur Vérifié

Published on 07/02/2019 à 17h03 following a purchase from 30/01/2019

Serious site, no issues.

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Acheteur Vérifié

Published on 07/02/2019 à 12h53 following a purchase from 02/02/2019

I am discovering this site. Very good.

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Acheteur Vérifié

Published on 05/02/2019 à 22h08 following a purchase from 27/01/2019

Product found quickly, easy.

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Acheteur Vérifié

Published on 05/02/2019 à 22h08 following a purchase from 27/01/2019

Product quickly found, easy.

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Acheteur Vérifié

Published on 05/02/2019 à 20h46 following a purchase from 01/02/2019

Very good

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Acheteur Vérifié

Published on 05/02/2019 à 14h56 following a purchase from 22/01/2019

Professional and accommodating, I would recommend.

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Acheteur Vérifié

Published on 05/02/2019 à 14h56 following a purchase from 22/01/2019

Professional and accommodating, I would recommend.

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Acheteur Vérifié

Published on 04/02/2019 à 09h04 following a purchase from 29/01/2019

Practical site

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Acheteur Vérifié

Published on 04/02/2019 à 09h04 following a purchase from 29/01/2019

Practical site

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Acheteur Vérifié

Published on 03/02/2019 à 20h50 following a purchase from 29/01/2019

Good, no problems to report.

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Acheteur Vérifié

Published on 03/02/2019 à 20h50 following a purchase from 29/01/2019

No problems to report

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Acheteur Vérifié

Published on 03/02/2019 à 09h28 following a purchase from 30/01/2019

Efficient and fast delivery

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Acheteur Vérifié

Published on 03/02/2019 à 09h28 following a purchase from 30/01/2019

Efficient and fast delivery

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Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the delivery costs! (let's say that the delivery costs me 4 times the price of the item..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello,
Unfortunately, the delivery rates are fixed (for Belgium as for France) and it is true that for just a spare part it may seem disproportionate..
We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust delivery costs based on the theoretical weight of one or more items in an order, for the moment.
Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the delivery.
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 02/02/2019 à 23h37 following a purchase from 24/01/2019

GOOD!!!, but expensive, the shipping costs! (let's say that the shipping costs me 4 times the price of the part..!)

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Response from HawaiiSurf Published on 22/02/2019

Hello, Unfortunately, the shipping rates are fixed (for Belgium as for France) and it is true that for just one spare part it may seem disproportionate.. We remain an independent shop and do not have the physical means (weighing each reference) and technical means (developing/integrating a solution on the site) to adjust shipping costs based on the theoretical weight of one or more items in an order, for now. Without pushing for personal consumption, the 'good plan' in this case would be to group an order with other riders to take advantage of interesting rates on other wear parts (wheels, plates, etc.) by sharing the shipping. Best regards Romain HAWAIISURF

Acheteur Vérifié

Published on 02/02/2019 à 13h05 following a purchase from 29/01/2019

1 day delay in shipping, communication a bit late but commercial gesture so I recommend.

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Acheteur Vérifié

Published on 02/02/2019 à 13h05 following a purchase from 29/01/2019

1 day delay in shipping, communication a bit late but commercial gesture so I recommend.

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Acheteur Vérifié

Published on 01/02/2019 à 17h39 following a purchase from 28/01/2019

Nothing special to complain about!

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Acheteur Vérifié

Published on 01/02/2019 à 17h39 following a purchase from 28/01/2019

Nothing special to complain about!

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Acheteur Vérifié

Published on 31/01/2019 à 14h41 following a purchase from 22/01/2019

XL t-shirt corresponds more to a double 2XL, so too big.

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Acheteur Vérifié

Published on 31/01/2019 à 14h41 following a purchase from 22/01/2019

The XL t-shirt is more like a double 2XL, so too big.

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Acheteur Vérifié

Published on 31/01/2019 à 13h23 following a purchase from 15/01/2019

Package arrived on time, very slightly damaged (board cracked at one end)

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Acheteur Vérifié

Published on 31/01/2019 à 13h23 following a purchase from 15/01/2019

Package arrived on time, very slightly damaged (board cracked at one end).

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Acheteur Vérifié

Published on 29/01/2019 à 20h41 following a purchase from 19/01/2019

The order is quick with a good package but be careful the site's stocks are not accurate...

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Acheteur Vérifié

Published on 29/01/2019 à 20h41 following a purchase from 19/01/2019

The order is quick with a good package but be careful, the site's stock is not accurate...

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Acheteur Vérifié

Published on 29/01/2019 à 13h21 following a purchase from 11/01/2019

The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.

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Acheteur Vérifié

Published on 29/01/2019 à 13h21 following a purchase from 11/01/2019

The speed category is missing for inline skates. Otherwise, it's well done and ergonomic.

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Acheteur Vérifié

Published on 29/01/2019 à 08h19 following a purchase from 19/01/2019

I had to wait 4 days after the order to receive an email confirming the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person.

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Acheteur Vérifié

Published on 29/01/2019 à 08h19 following a purchase from 19/01/2019

I had to wait 4 days after the order to receive an email certifying the shipment of the package, it's a bit long, after I don't know if this problem was due to the seller or the delivery person

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Acheteur Vérifié

Published on 28/01/2019 à 19h50 following a purchase from 10/01/2019

Product compliant. Well packaged. I chose the chronopost option for next day delivery. The package only left the next day even though I ordered in the morning as specified

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