Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 27/12/2018 à 09h33 following a purchase from 20/12/2018

Product description not precise enough

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Acheteur Vérifié

Published on 26/12/2018 à 12h03 following a purchase from 16/12/2018

Very good quality product, delivery problem (delivery expected in 48h, ended up taking almost 1 week and a half 'during the holiday period')

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Acheteur Vérifié

Published on 26/12/2018 à 09h45 following a purchase from 20/12/2018

No respect for deadlines

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Acheteur Vérifié

Published on 23/12/2018 à 21h19 following a purchase from 19/12/2018

Nothing to report

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Acheteur Vérifié

Published on 23/12/2018 à 10h19 following a purchase from 17/12/2018

Clear and organized, and above all: reliable!

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Acheteur Vérifié

Published on 21/12/2018 à 20h23 following a purchase from 16/12/2018

Item as described but issue with the delivery location. The item did not arrive at the selected pickup point but at another one in the nearby city!!

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Acheteur Vérifié

Published on 21/12/2018 à 13h39 following a purchase from 19/12/2018

Fast! The only downside is that the photos make the items look clearer.

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Acheteur Vérifié

Published on 21/12/2018 à 07h42 following a purchase from 09/12/2018

Simple and nice site with a lot of choices, fast deliveries.

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Acheteur Vérifié

Published on 20/12/2018 à 21h05 following a purchase from 15/12/2018

The packaging is a bit rudimentary

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Acheteur Vérifié

Published on 20/12/2018 à 04h14 following a purchase from 15/12/2018

Very fast shipping, but the board was a bit damaged

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Acheteur Vérifié

Published on 19/12/2018 à 16h47 following a purchase from 13/12/2018

Delivery as expected

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Acheteur Vérifié

Published on 18/12/2018 à 20h28 following a purchase from 13/12/2018

practical and reliable

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Acheteur Vérifié

Published on 18/12/2018 à 17h45 following a purchase from 13/12/2018

Product matching my search, fast shipping but product packaging torn

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Acheteur Vérifié

Published on 18/12/2018 à 10h35 following a purchase from 28/10/2018

Box a bit damaged, but bindings in perfect condition matching the description

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Acheteur Vérifié

Published on 17/12/2018 à 20h31 following a purchase from 13/12/2018

Simple and fast navigation

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Acheteur Vérifié

Published on 16/12/2018 à 20h20 following a purchase from 13/12/2018

Very fast delivery

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Acheteur Vérifié

Published on 16/12/2018 à 09h19 following a purchase from 11/12/2018

clear and precise site

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Acheteur Vérifié

Published on 15/12/2018 à 23h47 following a purchase from 08/12/2018

Very easy to use, efficient and fast

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Acheteur Vérifié

Published on 15/12/2018 à 23h25 following a purchase from 11/12/2018

Easy navigation, should we group socks by theme for more speed

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Acheteur Vérifié

Published on 13/12/2018 à 22h00 following a purchase from 09/12/2018

Very good

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Acheteur Vérifié

Published on 12/12/2018 à 12h46 following a purchase from 05/12/2018

Order placed on 05/12 shipped on 07/12 option 24h/48h but still not received on 12/12. This is not Hawaïsurf's fault but the delivery service. We will see the state of the package.
But for now no review.

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Acheteur Vérifié

Published on 12/12/2018 à 01h23 following a purchase from 01/12/2018

Email sent to check if the order has been shipped. Quick response and shipping done immediately

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Acheteur Vérifié

Published on 09/12/2018 à 19h12 following a purchase from 03/12/2018

It's only after we place our order that we receive a discount voucher....

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Acheteur Vérifié

Published on 09/12/2018 à 09h02 following a purchase from 02/12/2018

Very good service

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Acheteur Vérifié

Published on 06/12/2018 à 10h49 following a purchase from 28/11/2018

Great contact and fast. I recommend

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Acheteur Vérifié

Published on 04/12/2018 à 12h02 following a purchase from 01/12/2018

Order received quickly. However, one truck is damaged, it doesn't seem too bad so I'm going to keep it because I don't want to wait any longer, that said I still report that my trucks were on sale. Thank you

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Acheteur Vérifié

Published on 03/12/2018 à 21h10 following a purchase from 28/11/2018

Super satisfied with the site, there is a wide choice of clothing!

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Acheteur Vérifié

Published on 03/12/2018 à 20h56 following a purchase from 30/11/2018

a bit disappointed that the ordered suit was not packaged, I feel like it was on display

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Acheteur Vérifié

Published on 03/12/2018 à 16h08 following a purchase from 23/11/2018

Fast order

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Acheteur Vérifié

Published on 03/12/2018 à 13h39 following a purchase from 25/11/2018

Perfect for the delay. The discount code ffrs does not work twice in a row....

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Acheteur Vérifié

Published on 03/12/2018 à 11h03 following a purchase from 09/10/2018

If you need a very specific reference, it's better to call, as you won't find it on the site.

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Acheteur Vérifié

Published on 03/12/2018 à 09h37 following a purchase from 25/11/2018

Fast delivery

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Acheteur Vérifié

Published on 02/12/2018 à 19h48 following a purchase from 22/11/2018

No comment

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Acheteur Vérifié

Published on 02/12/2018 à 19h46 following a purchase from 14/11/2018

Anti-theft not removed

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Acheteur Vérifié

Published on 02/12/2018 à 15h01 following a purchase from 22/10/2018

Unfortunately, we did not have an extraordinary choice of sizes for the Rollers. Fortunately, the size is slightly too big so it works if you wear a thick pair of socks

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Acheteur Vérifié

Published on 02/12/2018 à 12h49 following a purchase from 29/10/2018

No problem. I will order again.

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Acheteur Vérifié

Published on 02/12/2018 à 11h57 following a purchase from 22/10/2018

very correct

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Acheteur Vérifié

Published on 02/12/2018 à 11h25 following a purchase from 16/10/2018

Not all products available in store are available on the site.
Software change preventing direct FFRS discounts but in different ways.
Professional and accommodating telephone responses and advice

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Acheteur Vérifié

Published on 02/12/2018 à 10h30 following a purchase from 23/11/2018

Great!

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Acheteur Vérifié

Published on 02/12/2018 à 10h10 following a purchase from 28/10/2018

Site with interesting prices, and responsive when we contact them via messenger.

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