Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 3 and 4 stars

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Acheteur Vérifié

Published on 31/05/2018 à 11h35 following a purchase from 26/05/2018

Very good customer service

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Acheteur Vérifié

Published on 29/05/2018 à 22h01 following a purchase from 07/05/2018

The site is good. The information found there is relevant. The 3 stars come from the fact that an item marked 'in stock' on the site was not. Ordered on April 28 and hoped for May 2 or 3, it was picked up on May 29. Good packaging. The time has finally come to enjoy it! Isn't that the main thing? Good rides to all.

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Acheteur Vérifié

Published on 29/05/2018 à 01h21 following a purchase from 25/05/2018

Cool

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Acheteur Vérifié

Published on 28/05/2018 à 00h14 following a purchase from 23/05/2018

Complete

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Acheteur Vérifié

Published on 23/05/2018 à 21h44 following a purchase from 11/05/2018

Very happy

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Acheteur Vérifié

Published on 19/05/2018 à 20h29 following a purchase from 29/04/2018

No problem with the products, but the delivery time was too long

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Acheteur Vérifié

Published on 19/05/2018 à 15h53 following a purchase from 15/05/2018

Nothing to say about the service. A bit disappointed by the hip protection shorts as they are a bit exposed, but for my discipline (Cruise and dancing) it's rather good

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Acheteur Vérifié

Published on 19/05/2018 à 15h05 following a purchase from 13/05/2018

Good, and responsive for delivery

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Acheteur Vérifié

Published on 18/05/2018 à 10h11 following a purchase from 14/05/2018

This is the second time I order from Hawaiisurf, and both times I was charged and then told that the product was out of stock and they would proceed with a refund. The refund is well established but the disappointment of not having the item is also there.

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Response from HawaiiSurf Published on 18/05/2018

Hello, I sincerely apologize for these stock errors. This is not very rare but it seems that the products you like are the ones we are missing. We do our best to manage product quantities to avoid this and hope that if there is a third order from you, this time we can honor that order. Best regards and sincerely sorry, Kevin VPC

Acheteur Vérifié

Published on 16/05/2018 à 18h32 following a purchase from 11/05/2018

Good site, a small scratch on the skateboard upon delivery but nothing serious

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Acheteur Vérifié

Published on 15/05/2018 à 15h11 following a purchase from 10/05/2018

The site is good.

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Acheteur Vérifié

Published on 14/05/2018 à 21h44 following a purchase from 10/05/2018

Product corresponding to the order. Very happy with the skateboard. Order tracking and delivery OK. Too bad the order was processed in 48 hours instead of 24 hours.

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Acheteur Vérifié

Published on 14/05/2018 à 14h49 following a purchase from 22/04/2018

Good, just an info arrived late,

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Acheteur Vérifié

Published on 14/05/2018 à 13h11 following a purchase from 06/05/2018

Good site and a wide choice at interesting prices.
However, regarding delivery, paying for a service and not receiving it at home but at a relay point is unprofessional.

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Response from HawaiiSurf Published on 17/05/2018

Hello Miss,
We have respected our shipping deadlines, order placed on the 7th, a Monday, a day of closure, and shipped on Tuesday the 8th.
We are glad that our stock and prices interest you, however, regarding delivery, we cannot be held responsible for what TNT has or has not done, as we are also a customer of this company that we paid to deliver to your home.
We will refund your shipping costs and file a complaint with TNT for this unfortunate delivery failure.
I remain at your complete disposal
Best regards
Kevin VPC

Acheteur Vérifié

Published on 12/05/2018 à 07h27 following a purchase from 07/05/2018

Complete and competent

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Acheteur Vérifié

Published on 09/05/2018 à 16h30 following a purchase from 04/05/2018

Speed in delivery and processing of the order.

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Acheteur Vérifié

Published on 07/05/2018 à 13h32 following a purchase from 02/05/2018

Fast shipping

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Acheteur Vérifié

Published on 02/05/2018 à 19h39 following a purchase from 28/04/2018

Nothing to report.

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Acheteur Vérifié

Published on 30/04/2018 à 07h37 following a purchase from 25/04/2018

The site is very pleasant to use but I recommend the excellent store even more, intimate as desired and run by a professional and attentive team!

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Acheteur Vérifié

Published on 30/04/2018 à 04h02 following a purchase from 25/04/2018

Well, the site itself is okay... it's at the delivery level that there are shortcomings...
Passages without warning, just leaving the notice in the mailbox
Not cool

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Acheteur Vérifié

Published on 28/04/2018 à 18h24 following a purchase from 24/04/2018

I recommend, fast delivery in plastic packaging in its box dented on the side.

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Acheteur Vérifié

Published on 28/04/2018 à 08h48 following a purchase from 07/04/2018

I asked a question following my order, I did not get a response

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Acheteur Vérifié

Published on 23/04/2018 à 18h59 following a purchase from 25/03/2018

Very good lacks a rating for non-professionals maybe

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Acheteur Vérifié

Published on 22/04/2018 à 17h27 following a purchase from 18/04/2018

Product compliant and in good condition, fast delivery but at the relay point instead of home otherwise I would have given 5.

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Acheteur Vérifié

Published on 22/04/2018 à 13h37 following a purchase from 01/04/2018

Easy to use and interesting products.

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Acheteur Vérifié

Published on 16/04/2018 à 23h21 following a purchase from 13/04/2018

Always top-notch service. But perfection does not exist and I think there is always something to work on. Keep it up

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Acheteur Vérifié

Published on 16/04/2018 à 17h19 following a purchase from 12/04/2018

Good but not a huge choice either

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Acheteur Vérifié

Published on 13/04/2018 à 10h56 following a purchase from 08/04/2018

Reliable site. Fast delivery. I order from this site. Thank you!!!

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Acheteur Vérifié

Published on 11/04/2018 à 09h03 following a purchase from 04/04/2018

fast and efficient. I was super happy this time to receive my ungripped decks and in their original packaging. Note that the grip provided is really not great.

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Acheteur Vérifié

Published on 10/04/2018 à 20h22 following a purchase from 04/04/2018

Fast delivery and tracking

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Acheteur Vérifié

Published on 07/04/2018 à 16h51 following a purchase from 01/04/2018

Very fast shipping and products conform, nothing to report I recommend these very professional sellers.

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Acheteur Vérifié

Published on 04/04/2018 à 16h23 following a purchase from 29/03/2018

GOOD SIZE GOOD SUPPORT

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Acheteur Vérifié

Published on 27/03/2018 à 08h08 following a purchase from 22/03/2018

Good

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Acheteur Vérifié

Published on 26/03/2018 à 06h42 following a purchase from 18/03/2018

Delivery time correct but upon delivery, the box had 2 big holes and a truck was sticking out of the box!! There should have been more protection like bubble wrap or something else because the 2 trucks were just covered with plastic packaging and must have been well mishandled....Fortunately, upon unpacking, no issues.

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Acheteur Vérifié

Published on 20/03/2018 à 19h34 following a purchase from 14/03/2018

I had a problem but it was neither Hawaii Surf nor the delivery person's fault, it was the parcel relay that didn't do its job, it got sorted out, I only give 4 stars because I would like the boards I order not to arrive gripped as they are for display, I can't find the option.
In short, Hawaii Surf always delivers!

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Acheteur Vérifié

Published on 20/03/2018 à 17h30 following a purchase from 16/03/2018

Nothing to say about the delivery. However, it is difficult, if not very difficult, to communicate with you. I had requested a modification on the order, which was not taken into account, nor any comment. I sent a comment upon receipt, without any news as well. So I will have a skateboard that is not the one of my dreams and will have to modify it later, too bad,

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Acheteur Vérifié

Published on 20/03/2018 à 09h42 following a purchase from 28/02/2018

Serious site. Package in good condition

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Acheteur Vérifié

Published on 18/03/2018 à 20h41 following a purchase from 25/02/2018

Interesting site, good products
Too bad Hawaii Surf does not offer direct delivery by post, so at home by the postman, the nearest DPD relay was 10 km away... just for two pairs of gloves.

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Acheteur Vérifié

Published on 13/03/2018 à 13h46 following a purchase from 08/03/2018

Quick shipping

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Acheteur Vérifié

Published on 12/03/2018 à 09h47 following a purchase from 08/03/2018

Good site

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