HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
At €299.99 for the pair of rollers, I would have greatly appreciated unboxing a new, unopened product that hasn't already been used... Despite a well-designed website and package tracking, my feelings remain mixed for my first order on the site...
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Response from HawaiiSurf
Hello,
I am sorry if the pair received had some signs of trying in the store, having a physical store we have customers who can try the items, the products can be opened, and have rolled a few meters while being new.
Best regards
Romain
HAWAIISURF
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/09/2016
I sent you an email the same evening to add 2 measuring tapes that I had forgotten but I received no response from you. I didn't want to pay shipping fees
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2016
Given that I received the 2 packages on the same day, Hawaï surf could have charged me shipping fees only once at €6.90.... With the large items I have been buying for ages, that would have been the least they could do....
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Response from HawaiiSurf
Hello,
Unfortunately, since the orders are prepared independently and possibly by different preparers, it is quite complicated to link two different orders under the same name placed a day apart, if this happens a second time a quick call or email will allow us to connect the two!
Best regards
Romain
HAWAIISURF
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2016
Complete site and fast processing
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/08/2016
Delivery to the relay point very long (10 days) but the fault of the carrier and the opening hours of the relay point. Otherwise, nothing to say about the product, super flexible and lightweight suit, well-fitted cut according to the indicated size chart. I recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2016
A serious team, nothing to say..
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/08/2016
Cool
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2016
Nothing to report, package received quickly (received Monday for order on Friday).
Only downside, but this may be due to the delivery company: the box containing my order was completely crushed. Fortunately, it was a wetsuit ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/08/2016
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/08/2016
good description of the items not always detailed enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2016
Sometimes very technical, the categories are a bit opaque for beginners (roller quad or derby for the parts for example)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2016
fast delivery times
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2016
The site is very well made and the order is easy. Unfortunately, I did not receive a text when my order arrived at the pickup point, so I waited... Otherwise, the order arrived at the pickup point in less than 24 hours.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/08/2016
Grip poorly placed on the board.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/08/2016
Super fast for shipping!! Nothing to say! However, the site is too vague! No indication on the size of the screws, diameter, etc. (for roller skates in this case) and when customers ask for the size of the screws for such or such skates, your answer is 'yes it should work...' I disagree, it's either yes it works or no it doesn't! Correct this lack of precision and you will be perfect! Best regards. Seb.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2016
Small downside regarding the carrier TNT, home delivery option chosen, the carrier decided to deliver the package to the pickup point despite my presence at home without contacting me.......
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2016
yes happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2016
Product as described, good but not excellent deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
Thank you for contacting us to report a skateboard truck size error during the order
A small issue with the delay and order tracking but nothing serious
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2016
Excellent site, good products, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2016
Fast delivery, careful packaging.
Too bad one truck arrived slightly damaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/07/2016
As usual very good product and fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2016
Fast delivery, model conforms
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2016
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2016
Delivery on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2016
Very fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2016
Ok, nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/07/2016
Very fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2016
Very good customer service, online shopping experience to be repeated in the future
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/07/2016
Order received quickly, product well packaged. Thank you, I will recommend.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/07/2016
Satisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/07/2016
Delay too long to restore the site accessible during a malfunction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/07/2016
Good site, order ok
Delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2016
Super fast delivery, always satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2016
The very short time between the order and the reception is very appreciated.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2016
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2016
good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/07/2016
Delivery time not in accordance with what was announced. Well, let's admit that we were in a sale period, the delay could come from there, but on the other hand, a response to my 2 emails would have been appreciated! The first to be informed about the order tracking and the second to warn them that they had sent my order twice and that I would therefore proceed to return this second package! Not a thank you, nothing nada. So improve your customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2016
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/07/2016
Fast, well packaged.
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