HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Information problem. During the purchase, 5 sites are offered for click & collect. In the confirmation email of availability, ZERO reminder of the address or order number. On the site, there are only 4 listed addresses (mine was the 5th obviously, untraceable!)
And when I finally found my package, the friendliness of the sellers, managing dozens of pickup sites, was terrible…
The products themselves are okay, but the customer experience was awful.
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Response from HawaiiSurf
Hello, I am sorry that you did not find the information you were looking for on our site. Please note that you can find the delivery address of your order in your customer area / My orders / View details. To facilitate your experience, we have added the mentioned information in our "Stores & Click & Collect" section. I have noted your comments and will make sure to pass the information to the relevant people to improve our service quality. I wish you a great day. Tom from Hawaiisurf
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/06/2022
A message about the arrival of the package at the pickup point would be welcome but other than that, great!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2022
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2022
Fast shipping, shoes as described and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/04/2022
Clear site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/04/2022
Hello,
Product conforming despite the discontinuation of my material (speed laser... at least 25 years)... and arrived on time... perfect.
The only downside (big downside still) is the price of delivery which I find completely outrageous. To reduce it, I went to the store, but the necessary items were only available online... really very very unfortunate.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
I succeeded but the site was a bit buggy and each page took several minutes to display.
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Response from HawaiiSurf
Hello, We are sorry for this inconvenience, our technical team will contact you to understand where this problem came from. We hope that despite everything, you were satisfied with the service. Hawaiisurf The whole Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Nothing to report, delivery time respected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/04/2022
Very satisfied. My grandson too
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/11/2021
nothing to add
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2022
Arrived on time, top notch, too bad there were no little extras like stickers ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2022
good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/03/2022
Very good skate arrived in good condition, good to start skating. Just need to tighten the trucks and wheels.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/02/2022
I ordered a bare board, very good delivery but lacking protection inside the package.
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Response from HawaiiSurf
Hello Thomas,
Thank you for your interest in our website. Your comment has been forwarded to our logistics team for service improvement.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Very good for delivery, I have been waiting for news of my returned package for exchange and refund of items for a few days!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2022
Impeccable order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/02/2022
Not very good, obviously because the return is not free.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/02/2022
Some navigation bugs like errors after using the back arrow.
Little information on products in stock in physical stores
The site indicated a size 44.5 on the ordered product (only size available) and finally the product received is a size 44
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Response from HawaiiSurf
Hello,
Unfortunately, a labeling error led to the delivery of the wrong size.
Our teams have done their best to resolve this issue as quickly as possible and process a refund for your order.
Hoping you are satisfied with our service.
The entire Hawaiisurf team wishes you a good day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/01/2022
Board width changed, thank you!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2022
I had to go to the shop twice; the first time it was closed Thursday morning during opening hours...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2022
Received on time but with an error on the delivery point, delivery partially compliant with the order, visual error on one of the products.
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Response from HawaiiSurf
Hello,
We are sorry that the carrier made a mistake on the delivery point, we will pass this information on to them. As for the visual error, if the product does not suit you, you can contact our customer service, who will be happy to proceed with an exchange or a refund of the product in question.
The entire Hawaiisurf team wishes you a good day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2022
Thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2022
Regarding information by phone for a snowboard jacket, top nothing to say, staff attentive and very good advice.
The only complaint is the choice of carrier, package received thrown behind the gate while there was a person present knowing that it was supposed to be delivered against signature.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/01/2022
Fast delivery but if the product is not suitable, the return is at your expense!
Not great, I am disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/11/2021
Nothing to report and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Everything went well until the delivery which was average
The delivery person did not wait for us to arrive at the gate that the package was thrown over
Fortunately, the product is not fragile and we are alone on the property
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/12/2021
Good product well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Shoes meet expectations, fast delivery and really interesting sale price. The French size indicated on the site is unreliable, it would be better to show the Riedell size from the box to find it, but the phone service to know it was efficient.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
HawaiiSurf was Ok, but their cooperation with BMV logistic is misunderstanding… snowboard ordered 20.12.2021 - delivery to Poland 21.01.2022…
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2022
Nice site, competitive prices but returns at the customer's expense... that's complicated! Nothing is provided for the return, neither label nor sponsored shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
For delivery, it would be desirable to know the day of arrival of the package because the information given is 'delivery in progress' it doesn't say the day
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/12/2021
Some modifications need to be made to the filter system that forces you to start all over again when returning. Otherwise, overall nothing to say.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/12/2021
Hello, I received the hat but not the free grip.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Good products with friendly and competent sellers
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
I am satisfied with the service of the site.
Very fast delivery after the order, product well protected in its package. Surf skate given as a Christmas gift for the greatest happiness of the person it was intended for!
Small downside on the delivery person who left my package with the neighbors even though I clearly stated that I did not want that to verify the condition of the package upon receipt.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2021
Order received on time and in very good condition
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/12/2021
Nothing to say, from order to delivery everything went well.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
A few stickers would be cool... With a €200 order there wasn't a single one lol... Not cool
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Response from HawaiiSurf
Hello,
At the time of the order, you can ask us to include stickers!
Have a nice day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
First purchase on the site, no problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2021
I really enjoyed my first visit to Hawaii surf (the site design, ease), I will surely come back again. Just a small hiccup with the sorting bar but nothing serious.
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