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A
Rating: 4 out of 5
Very good site, fast delivery and good products.
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Customer reviews of HawaiiSurf
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 10 176 published reviews
Summary of reviews
HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A few more photos of the boards (top view, concave...) would be a plus
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A
Rating: 4 out of 5
compliant products delivered on time
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A
Rating: 4 out of 5
Fast shipping
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A
Rating: 4 out of 5
Fast delivery and items sold at recommended prices by the supplier. Too bad I had to take an extra item because I was missing €0.05 to benefit from free delivery to the pickup point.
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A
Rating: 4 out of 5
Good service and product received quickly.
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A
Rating: 3 out of 5
Very disappointed with the delivery! This is the second time your delivery person has done this to me: delivery to a different pickup point than the one requested. Not having a vehicle, I do not choose my pickup points at random, and for no reason or explanation, I was surprised to learn via SMS that the package was at another pickup point, which is obviously not easy for me to access! I tried to complain on their site, and they asked me to send a paper letter by post.... ridiculous! I advise you to review your very disappointing delivery service.
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A
Rating: 4 out of 5
Top offer
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A
Rating: 3 out of 5
Product as described, pleasant phone reception, unfortunately delivery was not as expected: although delivery was scheduled at home and I was present all day, the delivery person dropped the package at a pickup point! A somewhat careless attitude, which may have suited him but the contract was not respected. For your information, the provider was GLS which I do not recommend, while the site Hawaisurf.com is impeccable.
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A
Rating: 4 out of 5
Good product choices, good quality
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A
Rating: 4 out of 5
Nice website, smooth navigation... Thank you!
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A
Rating: 3 out of 5
The carrier GLS delivered the package to a different relay point than the one selected
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A
Rating: 4 out of 5
Suit in the right size, but not yet tried in situation.
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A
Rating: 4 out of 5
I encountered problems that were my fault (which caused delays in receipt) and they were resolved very well and very quickly. The only problem on the other side is that I did not receive the correct board. I did not request a change because I did not want to wait anymore but I am sure they would have done what was necessary
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A
Rating: 4 out of 5
Order shipped quickly! Good product but the size did not fit me. Too bad the return costs are on me but efficient customer service
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A
Rating: 3 out of 5
Lack of coordination with your carrier who did not receive the message with the phone number I provided and that you assured me over the phone you had transmitted. Moreover, this Thursday, August 20, you also told me over the phone that the delivery was for Monday 24 and the delivery person came Friday morning the 21. Otherwise, the board arrived in good condition.
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Response from HawaiiSurf
Hello, the carrier was informed on Thursday, August 20 of your new number. It is unfortunate that he did not notify it and we thank you for your feedback so that we can pass the information on to them. Regarding the delivery, it is indeed between 4 to 7 working days for surfboards. The maximum delay was therefore Friday, August 24. We thank you for your interest and remain available for any other questions.
Best regards,
The Hawaiisurf team.
Best regards,
The Hawaiisurf team.
A
Rating: 4 out of 5
Very good despite a small delivery issue, the selected relay point no longer accepted package drop-off. The logistics provider offered me home delivery the next day, I appreciated the gesture.
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A
Rating: 3 out of 5
The order was indeed delivered within the allotted time but delivering a pair of Oakley's, even on sale, in a soft plastic pouch is just ridiculous: the pair arrived -miraculously- intact but the box was completely crushed... needs to be reviewed...
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Response from HawaiiSurf
Hello, thank you for taking the time to write this review. We will pass this information to the depot. Have a nice day, See you soon on Hawaiisurf, Best regards, The Hawaiisurf team
A
Rating: 4 out of 5
A problem with the delivery, so received a week after the scheduled date. But satisfied overall, responsive and efficient customer service
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A
Rating: 4 out of 5
Satisfied with the handling (speed of shipping and refund). However, there is a lack of clarity regarding the follow-up on returns.
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A
Rating: 4 out of 5
Navigation on the site without problems, fast delivery, my purchase was a simple roller brake.
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A
Rating: 4 out of 5
Order as expected and fast shipping
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A
Rating: 3 out of 5
The order was processed and shipped quickly, maybe too quickly since a sole was missing (essential for good balance in roller skating). The information was quickly received by customer service, but the sole took more than a week to arrive. The complete product is of very good quality.
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A
Rating: 4 out of 5
cool
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Rating: 4 out of 5
Fast delivery, but some black stains on the garment that fortunately came off with water
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A
Rating: 3 out of 5
packaging not substantial enough
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A
Rating: 3 out of 5
Lack of choice in Carver (skateboard)
For the rest, the site is practical and clear
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For the rest, the site is practical and clear
Response from HawaiiSurf
Hello,
Indeed, the Carver brand is a victim of its success. Don't hesitate to check our website regularly for new products.
Thank you for your interest,
The Hawaiisurf team.
Indeed, the Carver brand is a victim of its success. Don't hesitate to check our website regularly for new products.
Thank you for your interest,
The Hawaiisurf team.
A
Rating: 4 out of 5
top customer service
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A
Rating: 4 out of 5
Good site, I recommend
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A
Rating: 4 out of 5
Cool
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A
Rating: 3 out of 5
I only give 3 stars because I paid for home delivery because I am disabled. However, the delivery person did not bother to deliver to me, he dropped it off at the relay point. I am looking for a solution to retrieve my package before it goes back.
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A
Rating: 3 out of 5
Product as described but delivered to the wrong place!
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A
Rating: 4 out of 5
Product meets my expectations, fast shipping, no issues.
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A
Rating: 3 out of 5
Good product but delivery time way too long: a week instead of 48 hours...
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A
Rating: 4 out of 5
Received my order in 48 hours, no problem with my shoes except that, a small downside the box was in very bad condition, otherwise the site works very well, nothing to report on that side
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A
Rating: 3 out of 5
Product meets expectations and fast shipping by the company, but there was a problem with the GLS delivery person who is definitely not up to par. So as long as GLS handles deliveries, I will not order from this site again.
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A
Rating: 3 out of 5
Unfortunately I chose the wrong size of surf shoes. I therefore requested an exchange but the return costs are at my expense, for shoes over 250 euros I find that a bit excessive. Moreover, a wide choice of products and very pleasant store customer service.
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A
Rating: 4 out of 5
The site is good.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Rating: 4 out of 5
Package received quickly and perfect packaging nothing to complain about thank you very much
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
A
Rating: 4 out of 5
Call before delivery, that's perfect.
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Response from HawaiiSurf
Hello,
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.
It is a real pleasure to read you, we thank you for your feedback and hope to see you again very soon :)
The HawaiiSurf team.