Customer reviews of HawaiiSurf

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 10 177 published reviews
5 8 364 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 4 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2019
Almost perfect, however when I called during service hours for order information, no one answered the phone knowing I was within the hours
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/01/2019
Product as described and delivered on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
I only received one shoe from the ordered pair, I have never seen that..
I therefore returned the product this morning
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
There should be more choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Product as described and delivered on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Impeccable customer service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2019
There should be more choices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/01/2019
I ordered several items on the website, fast delivery respected, some items didn't fit me, as I was going to Paris, I took the opportunity to return them in person. The refund was processed. I took the opportunity to buy another item but once at home not having checked the box, it was not the right model that was given to me.
After contacting the store, I just had to return the item since I don't live nearby and reorder on the site.
Understanding and welcoming staff who have no issues with returns/refunds.
Real-time stock is a real plus.
Special thanks to Erwan.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Impeccable customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
I ordered several items on the website, fast delivery respected, some items did not fit me, as I was going to Paris, I took the opportunity to make a return in person. The refund was processed. I took the opportunity to buy another item but once at home not having checked in the box, it was not the right model that was given to me.
After contacting the store, I just had to return the item since I do not live nearby and reorder on the site.
Understanding and welcoming staff who pose no issues for making a return/refund.
Real-time stock is a real plus.
Special thanks to Erwan.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/01/2019
Very serious, fast delivery!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
perfect!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
I recommend, package received on time and in good condition.
No problem with the payment.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2019
I highly recommend this site!
Thanks to the salesperson for the gesture!
Top-notch, nothing but positives
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2019
I highly recommend this site! Thank you to the salesperson for the gesture! Top-notch, all positive
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2019
Choice, price, delivery, and comprehensive customer service
Nothing to complain about, it's perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/01/2019
choice, price, delivery, and understanding customer service
Nothing to complain about, it's perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
It's a shame there isn't a size guide with body types and the size worn by the model
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2019
Too bad there isn't a size guide with the morphology and the size worn by the model
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
I was delivered quickly, the material was in good condition, and the prices were reasonable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
I was delivered quickly, the material was in good condition, and the prices reasonable
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2019
Very good
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/01/2019
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Beautiful products, good discounts. However, returns are at your expense. Too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Beautiful products, good discounts. However, returns are at your expense. Too bad.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2019
Fast and responsive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2019
Fast and responsive!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2019
Very good recommendation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/01/2019
Very good recommendation
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2019
Very very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 16/01/2019
Very very fast
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Fast, free, and well-packaged shipping, what more could you ask for?
Highly recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Fast, free and well-packaged shipping, what more could you ask for?
Highly recommend!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
Great site, well organized, no problems
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2019
Great site, well organized, no problems.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Perfect, fast, and with a nice little gift that makes you happy.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2019
Perfect, fast and with the little gift that is nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2019
Good site, respect for delivery deadlines
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