Customer reviews of HawaiiSurf

9,4 /10

Based on 10 176 published reviews

5 8 363 82% 4 1 145 11% 3 330 3% 2 130 1% 1 208 2%

Summary of reviews

HawaiiSurf consistently delivers fast and careful shipping, with many customers noting items arrive in perfect condition, well protected packaging, and delivery times meeting or exceeding expectations. The store earns praise for attentive, professional, and responsive customer service, including helpful phone support, proactive follow-up, and knowledgeable recommendations that align with customers’ needs. Product quality and accuracy are highlighted across a range of items, from boards to wetsuits, with descriptions matching expectations and favorable price-quality perceptions. The return process and after-sales support are described as efficient and reliable, with quick responses and easy handling when returns are needed.

Reviews 4 and 5 stars

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Acheteur Vérifié

Published on 10/09/2016 à 16h02 following a purchase from 06/09/2016

Ultra fast delivery and very good quality item

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Acheteur Vérifié

Published on 10/09/2016 à 13h48 following a purchase from 06/09/2016

Excellent. Good size as usual

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Acheteur Vérifié

Published on 10/09/2016 à 13h14 following a purchase from 06/09/2016

Intuitive site and good pickup point in store

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Acheteur Vérifié

Published on 10/09/2016 à 12h07 following a purchase from 05/09/2016

Very fast and careful deliveries, ordered on Tuesday, delivered on Thursday at the pickup point. I recommend!

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Acheteur Vérifié

Published on 10/09/2016 à 10h59 following a purchase from 03/09/2016

Order processed quickly, perfect. Only (a) small downside: the packaging box a bit "light", but the delivered product was not fragile.

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Acheteur Vérifié

Published on 09/09/2016 à 19h31 following a purchase from 04/09/2016

Perfect

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Acheteur Vérifié

Published on 09/09/2016 à 19h11 following a purchase from 05/09/2016

Fast and efficient
I would recommend

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Acheteur Vérifié

Published on 09/09/2016 à 15h22 following a purchase from 05/09/2016

Very satisfied.

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Acheteur Vérifié

Published on 09/09/2016 à 12h54 following a purchase from 04/09/2016

I found your site very clear, very professional, the advice and comments also helped me in my choice.

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Acheteur Vérifié

Published on 08/09/2016 à 19h39 following a purchase from 04/09/2016

Fast shipping, product as described

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Acheteur Vérifié

Published on 08/09/2016 à 18h49 following a purchase from 02/09/2016

Small bugs during the order but customer service handled it well ;)

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Acheteur Vérifié

Published on 08/09/2016 à 16h27 following a purchase from 04/09/2016

Delivery before the announced deadlines, perfect!

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Acheteur Vérifié

Published on 08/09/2016 à 16h06 following a purchase from 02/09/2016

Very good shop to recommend

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Acheteur Vérifié

Published on 07/09/2016 à 21h32 following a purchase from 03/09/2016

Order as described and received on time

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Acheteur Vérifié

Published on 07/09/2016 à 20h35 following a purchase from 03/09/2016

Good

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Acheteur Vérifié

Published on 07/09/2016 à 17h38 following a purchase from 03/09/2016

Given that I received the 2 packages on the same day, Hawaï surf could have charged me shipping fees only once at €6.90.... With the large items I have been buying for ages, that would have been the least they could do....

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Response from HawaiiSurf Published on 15/10/2016

Hello,
Unfortunately, since the orders are prepared independently and possibly by different preparers, it is quite complicated to link two different orders under the same name placed a day apart, if this happens a second time a quick call or email will allow us to connect the two!
Best regards
Romain
HAWAIISURF

Acheteur Vérifié

Published on 07/09/2016 à 13h49 following a purchase from 01/09/2016

Complete site and fast processing

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Acheteur Vérifié

Published on 07/09/2016 à 11h08 following a purchase from 02/09/2016

Very good, fast delivery and in line with my expectations.
However, be careful with the delivery service, I don't think the package left the warehouse looking so shattered and misshapen, and yet that's how I received it.

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Acheteur Vérifié

Published on 07/09/2016 à 10h56 following a purchase from 03/09/2016

Fast delivery. Clear site. Correct price

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Acheteur Vérifié

Published on 07/09/2016 à 08h30 following a purchase from 26/08/2016

Fast shipping and well packaged, received the next day.

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Acheteur Vérifié

Published on 07/09/2016 à 07h43 following a purchase from 17/08/2016

Delivery to the relay point very long (10 days) but the fault of the carrier and the opening hours of the relay point. Otherwise, nothing to say about the product, super flexible and lightweight suit, well-fitted cut according to the indicated size chart. I recommend.

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Acheteur Vérifié

Published on 06/09/2016 à 21h13 following a purchase from 01/09/2016

Delivery on time

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Acheteur Vérifié

Published on 06/09/2016 à 19h43 following a purchase from 02/09/2016

Top! Good advice and super fast shipping! I recommend!!

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Acheteur Vérifié

Published on 06/09/2016 à 19h29 following a purchase from 29/08/2016

I recommend, very professional and accommodating service

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Acheteur Vérifié

Published on 06/09/2016 à 19h14 following a purchase from 18/08/2016

Pleasant site and order processed quickly.

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Acheteur Vérifié

Published on 06/09/2016 à 15h47 following a purchase from 02/09/2016

VERY GOOD SITE

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Acheteur Vérifié

Published on 06/09/2016 à 12h55 following a purchase from 02/09/2016

Top!

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Acheteur Vérifié

Published on 06/09/2016 à 11h05 following a purchase from 30/08/2016

Great, nice and responsive

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Acheteur Vérifié

Published on 06/09/2016 à 09h50 following a purchase from 02/09/2016

Very complete, too bad there is little description of the item

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Acheteur Vérifié

Published on 06/09/2016 à 09h30 following a purchase from 31/08/2016

Flawless, fast and careful shipping! I would do it again without hesitation!

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Acheteur Vérifié

Published on 06/09/2016 à 07h13 following a purchase from 30/08/2016

Site offering choice, fast shipping.
I recommend.

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Acheteur Vérifié

Published on 05/09/2016 à 16h30 following a purchase from 01/09/2016

Great service, very fast and even in customer service they are good. I was received by the manager and he was very professional, he went to great lengths to satisfy me, it was a pleasure! Keep it up!

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Acheteur Vérifié

Published on 05/09/2016 à 16h25 following a purchase from 23/08/2016

A serious team, nothing to say..

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Acheteur Vérifié

Published on 05/09/2016 à 12h23 following a purchase from 31/08/2016

DEADLINE RESPECTED

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Acheteur Vérifié

Published on 05/09/2016 à 11h38 following a purchase from 01/09/2016

Perfect and very fast

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Acheteur Vérifié

Published on 05/09/2016 à 10h37 following a purchase from 22/08/2016

Very fast delivery!

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Acheteur Vérifié

Published on 05/09/2016 à 10h20 following a purchase from 31/08/2016

Very good site with a listening advisor. Very fast delivery. I recommend.

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Acheteur Vérifié

Published on 04/09/2016 à 23h58 following a purchase from 31/08/2016

Very good

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Acheteur Vérifié

Published on 04/09/2016 à 21h24 following a purchase from 31/08/2016

Complete and easy to use

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Acheteur Vérifié

Published on 04/09/2016 à 20h54 following a purchase from 31/08/2016

Well designed.

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