★★★★☆
based on 625 reviews published
Latest customer reviews
Very good, precise and available
Everything has gone great
Fast, good and quality
The package arrived in perfect condition and all the material as well.
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
Yes thank you
Great service, quick delivery. I’ll definitely be ordering again
Satisfied with the order.
Everything perfect
I still haven't received half of the order.
Very disappointed. Every time I buy there are more failures, if it's not because of the quality of the product, it's because part of it is missing.
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
Fast and good products
Good service but the shipping costs are very high
The order was complete, but they brought it to me on 2 different days. I set the schedule of the clinic and they delivered it just when it was closed. I saw it through the window and opened the blind. The box of the package came with a dent on the side but luckily nothing was broken.
Very good
Speed and efficiency.
Fast service and good prices
Good morning customer service, courteous and patient even with the incapable like me and quick with the orders
Fast service and everything arrived in optimal condition. Thank you
Everything is in good condition,
As always since I became a customer...speed, efficiency, price, quality..
They forgot to include products in the order.
All good
Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!
We received the order; however, they billed items that did not arrive. I have already requested the correction. We await a response. Thank you.
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
Impeccable
It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.
Great products at a fair price with often discounts opportunities
Speed in the delivery of the order
Good
Very good purchase
Good service, fast, good products, a 10
Very fast and no problem with the delivery at the pickup point
Convenient, fast shipping, excellent quality
I have not received the order
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
Quality
They say 24/48hrs... but it's been a week. It used to be faster years ago.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
ALL CORRECT