★★★★☆
based on 603 reviews published
Latest customer reviews
All good
Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!
We received the order; however, they billed items that did not arrive. I have already requested the correction. We await a response. Thank you.
Thank you for your message. As indicated in the email sent on July 25, our administrative department is already processing your correction request. Due to the holiday period, the refund process has experienced a slight delay compared to the expected timeframe, but we continue to work to resolve it as quickly as possible.
We greatly appreciate your patience and understanding.
Sincerely,
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
Impeccable
It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.
Great products at a fair price with often discounts opportunities
Speed in the delivery of the order
Good
Very good purchase
Good service, fast, good products, a 10
Very fast and no problem with the delivery at the pickup point
Convenient, fast shipping, excellent quality
I have not received the order
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
Quality
They say 24/48hrs... but it's been a week. It used to be faster years ago.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
ALL CORRECT
The order arrived in good condition within the agreed timeframe.
Good service and quality
A long wait, I still haven't received the order. A lot of money for shipping.
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
Delay and order not arriving
We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.
We appreciate your understanding and remain at your disposal for any further inquiries.
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
Everything perfect
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
I am satisfied with the purchase, and especially with the delivery time. It has improved a lot. Congratulations.
Everything is perfect and as expected.
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
I sent an email with the transfer receipt on the same day I made it, two days later they wrote to me to say they would send me the account number to make the transfer and complete my purchase. I replied that I had already sent them an email with the receipt and then I had to call two days later as I did not receive a response.
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
Fatal, a disappointment from Herbitas since after more than a week I have neither received the package nor the refund nor even an apology. It has hindered my work and my seriousness towards my patients as I have not been able to perform my job. I will never buy from this company again. Disappointing
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
Very satisfied with the order and delivery on time.
Everything is correct
Fast and everything perfect
Very good service
Fast and correct shipping
Speed and efficiency
Good
Great products at good prices