Reviews Herbitas

Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!

It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.

They say 24/48hrs... but it's been a week. It used to be faster years ago.

A long wait, I still haven't received the order. A lot of money for shipping.

The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.

Delay and order not arriving

I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...

I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.

Overall I am happy with the service I think the packages should be delivered earlier to the delivery company as they never meet the delivery time.

I don't understand how two weeks after placing an order and paying by wire transfer I still haven't gotten the invoice. I have called and emailed. The

Prices excl.

I have had to reorder several times without taking advantage of one-time discounts.

My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.

I would like to see more photos of the products

Order cancelled due to late delivery. For the 4th time with transport problems. Last time

PRODUCT TAKES A LONG TIME TO ARRIVE

Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him. I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity

The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.

Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....

The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.

The app does not store items in the cart for more than one day.

The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.

In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.

The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.

It takes too many days from the time I place my order to the time it arrives.

The experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.

In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.

Shipping costs are excessive.

I received the liquid disinfector half broken and half the liquid out of the box....

I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.

In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.

Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦‍️🤦‍️.

They have been mistaken in scalpel blades

My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.

The big problem with herbitas is the after-sales service.

It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.

It is slow, lacking a more interactive relationship with previous orders which would greatly facilitate subsequent orders.

It takes longer and longer for the order to arrive and the delivery is made at any time, more than once when I am closed and they have had to leave it somewhere else or come back another day.

I was charged for an item that did not arrive due to lack of stock.

Delays a long time in serving the products