/10
★★★★☆
based on 552 reviews published
★★★★☆
based on 552 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
They say 24/48hrs... but it's been a week. It used to be faster years ago.
Bi O.
purchased on 13/05/2025
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Answer from Herbitas
Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
3
/5
★★★☆☆
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
Karina B.
purchased on 21/04/2025
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3
/5
★★★☆☆
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
Mari Luz M.
purchased on 22/04/2025
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2
/5
★★☆☆☆
I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.
Marta G.
purchased on 25/02/2025
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3
/5
★★★☆☆
Overall I am happy with the service I think the packages should be delivered earlier to the delivery company as they never meet the delivery time.
Antoni T.
purchased on 09/01/2025
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3
/5
★★★☆☆
I don't understand how two weeks after placing an order and paying by wire transfer I still haven't gotten the invoice. I have called and emailed. The
Julia C.
purchased on 27/11/2024
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2
/5
★★☆☆☆
Prices excl.
Oscar R.
purchased on 15/07/2024
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Answer from Herbitas
Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,
2
/5
★★☆☆☆
I have had to reorder several times without taking advantage of one-time discounts.
Asistencia Caceres S.l. A.
purchased on 05/12/2023
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Answer from Herbitas
Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?
3
/5
★★★☆☆
My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.
Diana C.
purchased on 09/11/2023
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3
/5
★★★☆☆
I would like to see more photos of the products
Sofía C.
purchased on 18/10/2023
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2
/5
★★☆☆☆
Order cancelled due to late delivery. For the 4th time with transport problems. Last time
Digitus P.
purchased on 06/07/2023
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Answer from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.
3
/5
★★★☆☆
PRODUCT TAKES A LONG TIME TO ARRIVE
Arturo S.
purchased on 14/06/2023
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2
/5
★★☆☆☆
Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity
Natalia B.
purchased on 17/05/2023
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3
/5
★★★☆☆
The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.
Oliverio Lopes Gonçalves L.
purchased on 04/04/2023
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3
/5
★★★☆☆
Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....
Miguel R.
purchased on 10/04/2023
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3
/5
★★★☆☆
The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.
Comprador Verificado
purchased on 27/03/2023
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3
/5
★★★☆☆
The app does not store items in the cart for more than one day.
Comprador Verificado
purchased on 06/02/2023
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3
/5
★★★☆☆
The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.
Comprador Verificado
purchased on 23/01/2023
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2
/5
★★☆☆☆
In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.
Comprador Verificado
purchased on 25/01/2023
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3
/5
★★★☆☆
The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.
Comprador Verificado
purchased on 10/01/2023
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3
/5
★★★☆☆
It takes too many days from the time I place my order to the time it arrives.
Comprador Verificado
purchased on 01/09/2022
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3
/5
★★★☆☆
The experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.
Comprador Verificado
purchased on 27/06/2022
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Answer from Herbitas
Hello Oliver, we are sorry to hear that your experience was not entirely satisfactory. On the web we have a specific search engine to find products quickly but if you could tell us the problems you have encountered when using it, it would help us to improve. Thank you for shopping at Herbitas and if we can help you to make your next purchase perfect, do not hesitate to let us know.
3
/5
★★★☆☆
In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.
Comprador Verificado
purchased on 18/05/2022
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3
/5
★★★☆☆
Shipping costs are excessive.
Comprador Verificado
purchased on 11/05/2022
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3
/5
★★★☆☆
I received the liquid disinfector half broken and half the liquid out of the box....
Comprador Verificado
purchased on 19/04/2022
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3
/5
★★★☆☆
I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.
Comprador Verificado
purchased on 18/03/2022
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3
/5
★★★☆☆
In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.
Comprador Verificado
purchased on 25/01/2022
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3
/5
★★★☆☆
Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦️🤦️.
Comprador Verificado
purchased on 17/01/2022
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Answer from Herbitas
Hello Estela! We have forwarded your complaint to our transportation companies. We have reviewed your case specifically and it coincided with times of more sick leave due to covid. We are sorry for the inconvenience. Thank you for your comment, it helps us to improve. Best regards,
3
/5
★★★☆☆
They have been mistaken in scalpel blades
Comprador Verificado
purchased on 28/11/2021
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3
/5
★★★☆☆
My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.
Comprador Verificado
purchased on 23/11/2021
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