Customer reviews of Homeose.fr

Hello Sir,
We've spoken about the stock error we've noticed at our warehouse.
I regret this incident, and apologize on behalf of the team.
I sent you an e-mail on this subject on 20/03/2024, but have not received a reply to date.
I will contact you later today to close this incident.
I want you to know that we do everything in our power to satisfy our customers, and this kind of error is very rare. We will continue to work on our procedures in order to improve further.
We remain at your disposal,

Good afternoon, sir,
I'm sorry you're not happy with the silk t-shirt.
After checking, the product was sent to you in the correct color (off-white); it does not exist in any other color.
Please do not hesitate to contact us again to arrange a return. Exchanges are free of charge.
I remain at your disposal,

Hello Mr Stapp,
I'm quite astonished by your message, since right from the product sheet (i.e. well before the purchase), the shipping time is specified for each item. I'd even go further and say that this information is available on every size of every product.
This information is shown for every item in your order BEFORE you validate your basket.
It's one thing if you don't see it (even if it's highlighted on the site), but you can't say we're not transparent.
We've communicated or attempted to do so at every stage of your order. That said, with the wrong phone number, it's not easy.
I'm sorry you weren't satisfied with your experience, but please know that we always do our utmost to treat our orders, and our Customers, with the care and loyalty they deserve.
We remain at your disposal,
Christophe

Hello Guy,
As the rating does not reflect the comment you left, I think you are satisfied. The next time you place an order, please click on the fifth star so that the rating is more in line with your experience.
Thank you in any case for your opinion, and @ very soon on Homéose.

Hello Sir,
I'm sorry that the article you received did not give you complete satisfaction.
In the photos you sent us, some of the "stop" threads were not cut by the seamstress as they should have been. Unfortunately, this can happen.
You can cut them without any danger to the product.
We just wanted to avoid unnecessary back and forth.
However, if you wish, you can request the return of your product. We will cut the 3 threads ourselves and send your product back to you.
We remain at your disposal

Hello Mr B.
We have spoken about this, and I understand your annoyance.
Your parcel was delivered to Relais-colis in good time.
It was removed by the carrier from the "usual circuits" for a reason unknown to date. It has resurfaced following calls we made to their customer service department.
I am truly sorry for this incident, which is completely beyond our control.
For the record, and to ensure that this does not happen again, we have removed this carrier (Relais-Colis) from the list of carriers offered on the store, while they sort out their delivery problems. We fully understand that delivery times are an important factor in customer satisfaction.
I hope you won't hold this "incident" against us, which we were able to resolve together.

Good day to you, sir,
First of all, thank you for taking the time to complete this survey.
We sincerely regret that you are not satisfied with the delivery time of our partner DPD, and we will let them know so that we can try to improve things.
However, if in future you would like your order to be delivered by your local BPost provider (La Poste in Belgium), please select the Colissimo carrier. Your order will then automatically be delivered by BPost.
I remain at your disposal,
Christophe

Hello,
Thank you for your appreciation of your purchase experience on our site Homéose.fr
As for the note, I think your "mouse" must have "slipped", because it is not in adequacy with the comment.
@ very soon

Hello Mr. BAK... A I am very surprised by your message and your bad faith. We have responded to each of your requests, whatever the format. If for you "not having a customer service" is just the fact of answering negatively to a request devoid of common sense and hygiene; then yes, I sign and I validate that we can't do anything. Reminder of the facts: You buy a thong (therefore in direct contact with intimate areas), you say you have worn it, and you want us to take it back ??? No, sir, out of respect for my customers, this is not possible. Now some explanations: When you browse the site, this "exception" to our return policy is clearly indicated on the product sheet by the following red-stamped message: "Important note For hygiene reasons, this item cannot be returned. In case of doubt about the size or the material, please contact us." Moreover, these "sensitive" products are sent in a sealed blister pack with a message on the product informing you a second time of this exception, and adding that as long as the product is not unsealed, it is "returnable. Finally, I invite you to reread the T&Cs received with your order in which it is stated; "Limitation of the right of withdrawal: For hygienic reasons, the thongs (underwear, bodysuit) can be taken back or exchanged only if they have not been unsealed." ... So I think I can't be any clearer! I'm glad you said "In any case never again..." because we obviously don't have the same hygiene values. Good continuation to you. Christophe - Manager

Hello Sir, To be clear, when you placed your order, you selected a collection point. In accordance with this request, we have sent your order to this collection point. Chronopost has delivered the parcel to the requested pick-up point, automatically, without any additional intervention on our part. When your parcel was delivered, you contacted us, and this collection point was no longer convenient for you. Our customer service offered you to move the collection point to another one that would be more convenient for you. You refused and simply asked for a refund, which we did as soon as the package was returned. I am therefore surprised by your judgment, and especially, I do not see how we could have satisfied you better when we have respected the terms of your order from beginning to end. So, I am willing to question myself, we do it regularly, but it requires the goodwill of both parties. Obviously, we have hit a wall here. It's a shame! Good day, Sincerely, Christophe

Hello, Thank you for your feedback, even though I am very surprised by it.
We have been very fair in processing your order, which was delivered to you on 01/29 and you requested a return, which we accepted.
We have received your products and we have refunded you the totality of the returned products without delay via Paypal.
It is not possible for us to reimburse you for the products more than you paid for them, hence my surprise. Please know that our customer service is at your disposal on [email protected].
Sincerely,

Thank you for your order and for spending a few minutes to share your experience with us. Your opinion is precious to us and allows us to evolve daily. In this case I am sorry to see that the article received does not fully meet your expectations. Our team manually creates each product sheet so that it reflects reality as much in the description as in the visuals. Although the models via their physiques with advantageous curves wear perfectly the products presented, it is true that a question of morphology is always to be taken into account. We provide indeed the product but not yet the silhouette of the model, but who knows, one day maybe! ;) By taking into account the morphology of each one it is thus obvious that the product will not return with the identical one on each customer. By chance, in the eventuality or a product received does not answer the waitings, a return is always possible. In this case, I could see that the return is already in place. Customer on different occasions we hope that despite this article that has not charmed you, you remain fully satisfied with our team and the service offered. I wish you a beautiful weekend, Sincerely Johann - Customer Service

Thank you for your order and for having spent a few minutes on this evaluation.
I am sorry to read that your package arrived in conditions that do not seem to be optimal and apologize for this incident beyond our control, fortunately exceptional.
I hope that the article received is intact and that you are fully satisfied with it.
I also inform you that I have forwarded your remarks to our partner. I wish you a pleasant weekend, Sincerely Johann - Customer Service

Thank you for taking a few minutes to complete our satisfaction survey and for sharing your comments with us. In this case, you placed your third order on our site on December 18, 2019. Your order was prepared and given to the carrier the same day in the early afternoon. Having benefited from a delivery in Chronopost at a reduced rate (2.40 € TTC) your order was delivered the next morning (19/12/2019). Following the receipt of your order, you shared on December 20, 2019 your opinion on the product and we found that it did not meet your wishes.
Having taken note of your comment and wishing to satisfy all our customers as best as possible, we have therefore offered you the free return of your item. On December 26th, we received your return and were forced to note that the product could not be remarketed.
Indeed this one was not labeled anymore, its packaging was torn and to top it off the product was stained on the inside front part. In this case and although we have made the effort to offer you a return at our expense, and for reasons of hygiene and common sense we can not accept the return of this stained item which, I remind you, remains at your disposal and can be attached to a future shipment. We take special care with each package that we send to the carrier and we hope you take the same care in returns. It is a question of respect and good manners.
In this case, and taking stock of your experience with our team, I do not see any commitment not kept, quite the contrary.
We are committed to offering our customers the best and even more if the opportunity arises. In your case we have done everything possible to satisfy you. However, your satisfaction cannot go against the quality and our commitments that we strive to offer daily, we must know how to set limits. I hope that these few lines will have allowed you to understand what I have already tried to submit to you on the phone. The desire to satisfy our customers as much as possible cannot be the open door to everything. Especially when your actions have an impact on the future quality of our service.

Hello Mr. Morin, Indeed, there was an error on the product sheet transmitted by the manufacturer which mentioned buttons whereas these jeans are in fact equipped with a zipper. We have just modified the sheet of this product in both colors on our website, so that they reflect reality. Thank you for your vigilance. I remind you of course that you can contact our customer service at 0805.69.21.21 (FREE number from a landline or a mobile) to proceed to an exchange or a refund. Remaining at your disposal, Christophe -

To summarize your order: - you placed your order on Sunday 28/04/2019 at 5:38 pm - your order was prepared and shipped on Monday 29/04/2019 at 10:50 am, and a tracking link was then sent to you by email.
- the delivery of your order took place on Friday 03/05/2019 in the morning, and was carried out by your letter carrier. Between the moment when we sent your order, and the moment when you were delivered, there was a public holiday (May 1st); which lengthened the 48 hours deadline announced and generally noted by the Post office, but which is logical considering that many people do not work on public holidays.
I am sorry that you had to undergo this additional delay to receive your parcel. Know that we always do everything to make sure that our customers receive their order as soon as possible, but that we are dependent for that on our partner La Poste. I thus present to you, in the name of La Poste, all our excuses for this incident independent of the will of Homéose. Do not hesitate to come back to our Customer service if you need additional information.

Hello Sir, I take note of your opinion and thank you for sharing your experience with us. That said, please note that the prices charged on our store are in the low range of prices recommended by the brands. For information, the product you bought is 70€ on the brand's website. To this, you should have added 10€ for shipping, which would have cost you 80€ in total. So I must admit that I'm a bit surprised that, selling it to you at 56€ (with free shipping), you think our price is too high". If I take my calculator, you paid 30% less... As for the "stingy" gift, it is not a gift, but a small attention (candy) that we allow ourselves to add in the packages. I note that the sweets are not to your taste. The customer service remains at your disposal if you have any other questions.

Hello Mr. Gaudin Gérald, You have informed us of your dissatisfaction with the delivery of your order. To put the facts in context, you are ordering from St Pierre de Clages (in Switzerland); that is to say, outside the Euro zone since Switzerland is not part of it. As a Swiss citizen, you cannot ignore that if you buy goods outside your country, they are subject to taxes. I invite you to consult the Swiss customs website, which will detail the ins and outs better than I can: https://www.ch.ch/fr/commander-marchandises-etranger/ As such, your purchases, in France, and in particular your jockstrap and your mini shorts have been invoiced without the French VAT (20%). You have therefore paid these items without any tax, and in fact 20% less expensive than if you had bought them from a merchant in France, Switzerland or anywhere in the world. Indeed, according to international treaties, when a private customer outside the Euro zone buys goods in a country of the Euro zone, he does not pay local taxes, but on the other hand, he must pay the taxes in force in his country of residence. This is exactly what happened with your purchase. Concerning the shipping costs, you were charged, by us, 10€, which was clearly indicated when you ordered. I am therefore very surprised that you are offended by this... especially since you had your free will when you placed your order. Please note that for your order, we were charged 12.61€ for shipping to St Pierre de Clages (Switzerland), which is 14.36 Swiss Francs. As you can see, we take on our margin not to pass on the totality of the shipping costs; hence my astonishment. We obviously remain at your disposal if you wish additional explanations.

Hello, Thank you for taking the time to respond to this review.
As indicated we are waiting for a return from the carrier.
It is difficult for us to answer precisely without a direct exchange. You will be contacted as soon as possible.
Rest assured, we have never left a customer in the lurch in this situation.
Sincerely, Bruno - Customer Service 0 805 69 21 21

Hello Acheteur Vérifié, thank you for your feedback on our website Homéose.fr. We are sorry that our size guide did not meet your expectations. We will work on improving it to better satisfy our customers. We value your opinion and thank you for sharing your experience with us. We hope to see you soon on our site. Sincerely yours, The Homéose.fr team

Hello Mrs. Van Hingelandt, I am sorry to learn that you received an article which does not suit you. I draw your attention on the fact that you were indeed delivered of the article which you ordered, and in the good size. I invite you to consult the e-mail of confirmation of order which you received before you proceed to your payment. It is well stipulated there that you ordered this product in size XS. The error is human, and at Homéose, we always accompany our customers with loyalty. I thus engaged a procedure of return, so that you can send back this product to us, that we will have a pleasure of re-addressing you in the size which you wish. Remaining at your disposal, Bruno - Customer service

Hello M Petit, In your comment you indicate: " Litigation in progress A FUIR " Since your order, you have sent us a single email on 05/07/2018 at 19:36 indicating that you have not received your item and to be without news.
We responded to you that same day at 9:55pm.
You placed your order on Saturday 30/06 at 7pm. This last one was naturally dispatched the first working day, that is to say Monday 02/07, for a delivery envisaged on Wednesday 04/07.
Before our reply, we had sent you an order confirmation and an email with the tracking link for your package.
In our answer of 05/07 we informed you, after contact with the carrier, of the fresh delivery of your package by La Poste, and that we remained at your disposal.
To date, our answer has not elicited any reaction from you. (except this comment). You have neither denied nor confirmed the receipt of your package that the Post Office has indicated to have delivered to your home.
If you have encountered a problem with your package, rest assured, since the beginning of our activity we have never left a customer without a solution, even in the case of a faulty carrier.
All you have to do is tell us about the problem and we will be happy to help you.
We have always had a vision of a benevolent Customer Service. This is why we currently respond in less than 12 hours on average to messages sent to us, and why we provide you with a FREE number from a landline or cell phone. (0805 69 21 21) You can also leave us a phone number where we can reach you (not in your account) if you prefer to be called back.
If you need help, we're here... just communicate. But nothing justifies such a hostile posture towards us, or else your goal is different from the one displayed.
I remain at your disposal for any clarification or additional request.
Sincerely, Bruno

Hello, thank you for your feedback. We are sorry for the delay in your GKWYLZODL#2 order and apologize for any inconvenience caused. We take your feedback into account and will do our best to improve our services and offer you a better shopping experience in the future. Thank you for your understanding. Sincerely, [Your first name] from the Homéose.fr team.

Hello Verified Buyer,
We're sorry we missed your delivery and thank you for sharing your experience. We will do everything in our power to resolve it.

Hello, thank you for your feedback. I am sorry that your order was not delivered on time. We are constantly working to improve our delivery service to provide you with the best possible shopping experience. Please do not hesitate to contact us with any questions or concerns. Sincerely, Christophe from the Homéose.fr team.

Hello Sir, we are sorry that you have received damaged products. Our products are generally of the highest quality and we constantly strive to maintain this high standard. We invite you to contact our customer service to find a solution. We hope we can provide you with a better experience. Thank you for your time and feedback.

Hello, thank you very much for your feedback on our website Homéose.fr. We are pleased that you appreciated our delivery times and the condition of your package. Regarding the sizing issues we encountered, we will do our utmost to improve our product selection in order to offer you a perfect shopping experience. We take your comments into account and hope to be able to satisfy you fully with your next purchase. Thank you again for your confidence. The Homeose team.

Hello, we sincerely apologize for the wrong product you received. We will do our best to send you the item you ordered as soon as possible. Please accept our sincere apologies. Thank you for your confidence and we are always at your service.

Hello,
We are sorry that your package could not be delivered, and we will investigate to understand why this happened. We will keep you informed if we find a solution. Thank you for your understanding.

Hello,
We are sorry that your order has not yet been delivered. We will make sure that your order reaches you as soon as possible. If there is anything we can do to improve your experience, please do not hesitate to contact us. Thank you for placing your trust in Homéose.fr.