Customer reviews of HOSTENATURA

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 783 published reviews
5 719 92% 4 45 6% 3 6 1% 2 4 1% 1 9 1%

Summary of reviews

HOSTENATURA consistently delivers fast, reliable service with items arriving in excellent condition and well packaged. Customers highlight fast shipping, sometimes within 24 to 48 hours, and careful packaging that protects products, plus gifts and personalized touches in some orders. Product quality is repeatedly praised across incense, esoteric items, palo santo, and bracelets, with friendly, professional customer service that is responsive and attentive. The overall experience is described as professional, smooth, and satisfying, with many noting repeat purchases and strong recommendations.

All reviews

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EUGENIA B.
Rating: 5 out of 5
The experience has been very good. I made a mistake in the order and they contacted me to avoid unnecessary shipping costs. It arrived quickly, product of high quality and very good attention.
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Almudena R.
Rating: 5 out of 5
I had a problem with the payment method and they immediately contacted me, acted as I told them and showed a lot of patience and interest. I am very grateful to them.
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Response from HOSTENATURA
Thank you very much! :)
M
María J.
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
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Maria J.
Rating: 5 out of 5
I really liked it because despite a small error in stock, the staff was very kind and helped me solve it in the best way
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Response from HOSTENATURA
Thank you very much! :)
C
Constanza S.
Rating: 5 out of 5
Fast service and good attention
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Response from HOSTENATURA
Thank you very much! :)
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EDUARD G.
Rating: 5 out of 5
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Antonio M.
Rating: 1 out of 5
The product is of very poor quality
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Response from HOSTENATURA
We are sorry that you did not like the product in particular, we always try to work on the best quality in all our products, this is the first complaint we have about the product. If you do not like it, you can return it for free or contact us, as we have not had any news about the order or incident. Regards.
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Laura B.
Rating: 4 out of 5
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Response from HOSTENATURA
Thank you very much! :)
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Lorena V.
Rating: 5 out of 5
The service I received
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Response from HOSTENATURA
Thank you very much! :)
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Rosario M.
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
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Pilar M.
Rating: 5 out of 5
Everything perfect. Super attentive at all times.
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Response from HOSTENATURA
Thank you very much! :)
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Francisco J.
Rating: 5 out of 5
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Response from HOSTENATURA
Thank you very much! :)
C
Camoli R.
Rating: 5 out of 5
following a purchase from 02/05/2024
I am a customer and always was ??
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Response from HOSTENATURA
Thank you very much! :)
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Lorena V.
Rating: 5 out of 5
following a purchase from 30/04/2024
A problem arose with my order and they solved it and treated me fabulously.
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Response from HOSTENATURA
Thank you very much! :)
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Christian M.
Rating: 5 out of 5
following a purchase from 07/05/2024
It arrived very quickly and even with a gift.
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Response from HOSTENATURA
Thank you very much! :)
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Roberto Q.
Rating: 5 out of 5
following a purchase from 25/04/2024
Perfect
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Response from HOSTENATURA
Thank you very much! :)
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Juan C.
Rating: 5 out of 5
following a purchase from 24/04/2024
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Response from HOSTENATURA
Thank you very much! :)
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Adriana L.
Rating: 2 out of 5
following a purchase from 01/05/2024
In the product photo, it looked like a deep and saturated blue color. When it arrived, instead of blue, it was gray, whitish with a slight hint of dirty blue. On the other hand, I was not notified of the arrival of the product at the citypack and it was forwarded to the post office, so the pickup was not as I had requested. I am thinking of returning the product.
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Response from HOSTENATURA
Hello Adriana, First of all, we appreciate your order, regarding the color this product in question is handmade and the color may vary a bit, we apologize for the confusion that the photo on the website may have caused, we have contacted you to resolve this incident. Regarding the delivery, as you can see on the shipping label, it was correctly sent to Citypack, but according to the information provided by Correos, the Citypack could not accept the package (this is usually for two reasons: it is full and there is no capacity, or there is no space available for the size of the package), so they proceeded to attempt a home delivery while being absent at 09:06, and later it was put for pickup at the Post Office. We apologize for the inconvenience, and we are at your complete disposal to solve the problem. Thank you very much!
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Javier A.
Rating: 3 out of 5
following a purchase from 06/05/2024
Well, they should have notified that the order was going to be left at a delivery point, I expected it at home like the previous one and I don't know what could have happened. But a bit disappointed, to be honest.
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Response from HOSTENATURA
Hello Javier, Your order went through Miravia and used their logistics, we cannot choose the transport for this type of orders nor manage any transport incidents, only claim it to Miravia or to GLS which was the carrier chosen by Miravia. I hope the product is in perfect condition and to your liking. Thank you for your order :)
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Montse S.
Rating: 5 out of 5
following a purchase from 25/04/2024
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Response from HOSTENATURA
Thank you very much! :)
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ELENA P.
Rating: 5 out of 5
following a purchase from 02/05/2024
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Response from HOSTENATURA
Thank you very much! :)
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Sara G.
Rating: 5 out of 5
following a purchase from 20/04/2024
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Response from HOSTENATURA
Thank you very much! :)
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EDUARD G.
Rating: 5 out of 5
I made a first purchase, I was greatly surprised by the speed and quality of the products.
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