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Rating: 5 out of 5
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Customer reviews of HOSTENATURA
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 783 published reviews
Summary of reviews
HOSTENATURA consistently delivers fast, reliable service with items arriving in excellent condition and well packaged. Customers highlight fast shipping, sometimes within 24 to 48 hours, and careful packaging that protects products, plus gifts and personalized touches in some orders. Product quality is repeatedly praised across incense, esoteric items, palo santo, and bracelets, with friendly, professional customer service that is responsive and attentive. The overall experience is described as professional, smooth, and satisfying, with many noting repeat purchases and strong recommendations.
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A
Rating: 2 out of 5
The shipping and tracking service is excellent. But the smell of the 'saffron' incense seemed horrible to me. It smelled like cheap cologne. I have lived in India for quite some time and I know how saffron incense smells. Nothing like these sticks. What a shame. Best regards.
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M
Rating: 5 out of 5
I loved the quality of the products, they could send more free samples to try new products.
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A
Rating: 1 out of 5
The bottle of oil arrived unsealed, so there were remnants of oil in the packaging. The product should be checked better before shipping.
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Response from HOSTENATURA
Hello Ana! We are very sorry that the package arrived with transport defects. We always try to protect it as much as possible, but these things can happen. When these things happen, please contact us, we will gladly replace the product that arrived damaged. We have sent you a message to replace it, as we had no news at all. Thank you!
M
Rating: 5 out of 5
I love this store, quality products, friendly and kind service, the care of how each shipment comes, and the always fast orders. You are a great team.
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R
Rating: 5 out of 5
I really liked the speed of shipping and especially the detail of personalizing each little package with my name. Great!! I will definitely repeat my purchase!!
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M
Rating: 5 out of 5
Good price and very fast shipping.
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A
Rating: 5 out of 5
Quality, speed and good prices.
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A
Rating: 5 out of 5
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C
Rating: 5 out of 5
Fast and perfect service. Not a single complaint.
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M
Rating: 5 out of 5
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M
Rating: 5 out of 5
After having a communication failure with them, Eduard contacted me and my husband, both by email and by phone, to resolve this situation in the best possible way, resulting in the editing of my first review. I have dealt with him, so I can say that his service is unbeatable, he is attentive, explains everything very well and takes his time with the client. Very resourceful, pleasant and nice. He is the kind of person with whom it is a pleasure to have a conversation.
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M
Rating: 5 out of 5
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E
Rating: 5 out of 5
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M
Rating: 5 out of 5
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D
Rating: 5 out of 5
Everything very well selected and of quality.
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L
Rating: 5 out of 5
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J
Rating: 5 out of 5
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M
Rating: 5 out of 5
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J
Rating: 5 out of 5
I placed my order and received it the next day. I give 5 stars.
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S
Rating: 5 out of 5
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I
Rating: 5 out of 5
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M
Rating: 5 out of 5
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D
Rating: 5 out of 5
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B
Rating: 5 out of 5
A wonderful range of products, prices and quality, thank you for your customer service and your wonderful shipping speed! They are the best, thank you ??
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J
Rating: 5 out of 5
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R
Rating: 5 out of 5
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M
Rating: 5 out of 5
I see it as perfect.
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B
Rating: 5 out of 5
Everything perfect, as always. Thank you.
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A
Rating: 1 out of 5
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A
Rating: 5 out of 5
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R
Rating: 5 out of 5
Very good product and very fast delivery. Great.
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S
Rating: 5 out of 5
A marvel, the attention is excellent, the shipping is super fast and the quality of the incenses is unbeatable!
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B
Rating: 5 out of 5
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D
Rating: 5 out of 5
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R
Rating: 5 out of 5
Variety of products, each with better quality, price, impeccable customer service and speed in shipping. A 10.
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S
Rating: 5 out of 5
Empathy and efficiency at its best!! Congratulations.
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C
Rating: 5 out of 5
EVERYTHING PERFECT AND FAST, and anything I needed they immediately commented or solved for me. Thank you.
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C
Rating: 5 out of 5
Fast shipping, I am Argentine, I buy the sacred mother line and they had the detail of giving me a box of incense from the aromanza line. We continue buying quality with hostenatura.
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E
Rating: 5 out of 5
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